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HIPAA-Compliant Patient Portal

Patient Portal

Grant Patients Secure Access to Records & Account Data

Many of your clients have come to expect online access to their electronic health records, scheduled appointments, and financial information. That’s how the patient-practice relationship has evolved in recent years — with ample encouragement from the government via HIPAA and the Meaningful Use program. ClinicTracker satisfies this expectation with its HIPAA-compliant Patient Portal.

A patient accesses their protected health information from the convenience of a HIPAA-compliant patient portal
With easy access to protected health information via a HIPAA-compliant software, a patient stays more engaged with mental health professionals

Improve Patient Engagement & Treatment

ClinicTracker’s Patient Portal is designed to make it easy for your clients to interact with you and your healthcare providers securely over the web. When clients log into their portal, they have 24/7 access to information they can use to facilitate their treatment. While improving patient engagement, you are simultaneously reducing routine phone calls, lowering your no-show rate, and improving your collections.

Enhance Patient Communication & Responsibility

All aspects of the HIPAA-compliant Patient Portal integrate seamlessly into our EHR. Through the portal, patients can:

  • Register as a new patient and complete a registration packet your practice defines
  • Access significant parts of their medical chart, including appointment history, medication lists, allergy information, and lab results
  • Schedule appointments with healthcare providers
  • View, confirm, or cancel upcoming appointments
  • Attend telehealth appointments
  • Complete forms your staff requests
  • See the balance due, including insurance and patient responsibility
  • Pay their bills online with a credit card (and print/email a receipt)
  • Send messages to members of their treatment team or support staff
  • Take advantage of educational resources clinicians can post
  • Generate a portable medical record to view, download, or distribute
In addition to accessing medical records, a patient can attend a telehealth appointment with medical providers via a patient portal
A streamlined intake process through practice management software improves patient satisfaction

A Better & Faster Way to Manage New Patient Registration

Embedding a patient portal in your organization’s homepage presents a rich opportunity to market clinical services and engage potential clients efficiently. By enabling them to register demographic information and schedule their first appointment online, you’ve made it simple for patients to connect with your services at any time. 

Patients who have stigmas about disclosing their health condition verbally or handwritten to your staff will benefit from the added privacy of patient portals. You’ve also made it easier to enter required information in a way that’s guaranteed to provide legible data that flows directly into ClinicTracker’s EHR. Before the client arrives for that first appointment, you’ve got everything necessary to proceed with the intake – even insurance eligibility verification.

An Easier Way for Patients to Set Up Appointments

Because patients can see available openings with healthcare professionals in real time, they can make choices based on location, clinician, service, date, and time. Scheduling across time zones is possible too.

Once the patient selects their preferred slot, the system automatically sends notifications to the clinician and appropriate members of your scheduling team. The patient will also receive an email confirmation. Patients can confirm or cancel upcoming appointments, search for new appointment availability, and choose to receive appointment reminders by phone or text message.

Online scheduling allows patients to feel connected to your office, while eliminating unnecessary phone calls with your staff.

A patient schedules an appointment with a mental health provider through a HIPAA-compliant patient portal included in an EHR system
By capturing patient health information via online forms, a behavioral healthcare provider is able to spend more time with patients

Use Online Forms to Conveniently Capture Patient Data

Clients can complete forms, tests, rating scales, and surveys whenever your staff requests. You simply send the patient a notification using the Secure Messaging system. When patients log into the portal, they will see a list of forms to complete, along with your notes and instructions. Clicking a link brings them to the form which they can then complete, revise, save, and submit (even with a digital signature). The information they provide goes directly into their patient record in ClinicTracker. The system also notifies the appropriate staff members at healthcare organizations when the data is provided.

What’s unique about ClinicTracker’s Patient Portal is that it can transmit forms built with our powerful Form Builder utility. That means you devise just about any form you want for clients to complete via the web. Staff and administrators love that they can create a whole new world of possibilities for data gathering, tracking, and patient engagement – all seamlessly integrated into the ClinicTracker platform.

Give Patients the Option to Pay Bills Online

ClinicTracker’s built-in credit card processing significantly streamlines payment collections. Online Bill Pay takes it one step further by allowing patients to pay their invoices online without any staff intervention. Clients appreciate this feature because it’s private, convenient, and easy to follow. Here’s how it works:

  1. Log into the Patient Portal and click the My Account link
  2. Review account status (including aging and insurer balances)
  3. Press the Pay My Bill Online button
  4. Choose which invoices to pay, either in full or in part
  5. Enter credit card information and press the Submit button

The system will send an email receipt to the client (or authorized representative) and notify designated office staff. The payment is recorded immediately in both the Patient Portal (where the patient can view it or generate a receipt) as well as within BillingTracker. The process is completely automated.

With an online bill payment feature in a HIPAA-compliant patient portal, a patient can easily pay bills online without staff at a healthcare practice having to intervene
HIPAA-compliant patient communications support more open lines of communication between patients and providers, which can help increase patient engagement and improve patient outcomes

Enable HIPAA-Compliant Patient Communications

Boost client engagement with modern client-office communication through the ClinicTracker Patient Portal. Your patients can send and receive HIPAA-secure messages while interacting with their treatment team. When a new message arrives, the patient will be notified by email that it’s available on their portal account.

For the staff’s convenience, messages from both patients and colleagues are organized in the Unified Messaging System within ClinicTracker. Composing a message to a patient is simple, with no email addresses to remember or complex security procedures involved. The practice management system will also let you coordinate communications with the patient’s authorized representative.

Make the Patient Portal Your Own

Clients will appreciate your dedication to making their lives easier and empowering them to take a degree of stewardship over their treatment experience. Furthermore, the Patient Portal will improve your organization's branding. You can even style the portal with your own logo, color scheme, and contact information. It’s a tangible way of upgrading your approach to client engagement.

Through ClinicTracker's Patient Portal, a healthcare practice is able to give patients a branded experience
Explore ClinicTracker
Book Appointments

Book Appointments

Your clients are able to book appointments in a guided way on their Patient Portal account.

Patient Messages

Patient Messages

Your clients can view messages about their care from the Patient Portal.

Book Appointments
Patient Messages

Seeing is Believing

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Telehealth Connector
Cloud Communications
Billing Service
Staff Portal
Unified Messaging System
Signature Routing
Electronic Prescribing of Controlled Substances (EPCS)
Clinical Records Management

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We’d be happy to demonstrate how our software can help make your facility more efficient, organized, compliant, and profitable.