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Clinical Communication And Collaboration Software

Secure Cloud Communications

Secure Digital Communication

Making sure clinical communication is secure has become a central focus for behavioral health agencies. Gone are the days when it’s acceptable to leave sheets in a shared fax machine or send private medical information through email. Modern healthcare organizations need to be able to communicate with care teams and patients in a more streamlined, secure way.

ClinicTracker’s integrated secure Cloud Communication package lets you exchange all incoming and outgoing messages securely and directly from your electronic health records (EHR) software. Having used secure cloud communication for our clients for over a decade, we know what it takes to ensure your clinical workflows are built for reliability while maintaining patient privacy.

With our Cloud Communication package, you'll have access to cloud faxing capabilities and Direct secure messaging solutions.

Through clinical communication software, a patient receives a secure message from their behavioral healthcare provider that supports patient care and better patient outcomes

Cloud Faxing (e-Fax)

Old-fashioned fax machines are steadily fading from clinical settings because they cannot guarantee that the right person receives the right document every time. They also make access from other staff far too easy. While you can scan documents and attach them to a standard email, this approach does not fall under HIPAA-compliant methods for transmitting Protected Health Information (PHI).

Cloud faxing allows users to organize documents and manage who has access to specific files. By managing contacts through a cloud-based fax system, document control is effortlessly straightforward:

  • Eliminate the traditional fax machine from your practice
  • Save time by sending faxes just like you would compose an email
  • Keep all of your communications well-organized and secure

Direct Secure Messaging

Direct Secure Messaging is the accepted protocol for exchanging PHI over the internet. Unlike email, Direct Messages are authenticated and encrypted to ensure sensitive data are sent and received only by authorized parties.

Federal regulations require that you securely transmit any messages to an outside provider that contains PHI. These rules ensure that your patients’ privacy is always protected in clinical communication workflows. The latest secure encryption technology is used to send messages, file attachments, and C-CDA (Consolidated Clinical Document Architecture) records directly through ClinicTracker. In fact, if your behavioral healthcare organization uses the ClinicTracker Patient Portal, your patients will be able to forward their medical records (in C-CDA format) to outside providers, safe in the knowledge that the information is protected.

Through this care team collaboration platform, you can:

  • Send and receive any patient information over a trusted HIPAA-compliant network
  • Stay compliant with Meaningful Use regulations
Alongside clinical scheduling solutions and having access to critical lab results and emergency broadcast messages, a patient can use forward their medical records via a patient portal

Frequently Asked Questions

What makes effective clinical communication critical in healthcare settings?

Effective clinical communication allows for the exchange of information about a patient's care among clinicians, multidisciplinary team members, and between clinicians and patients or their families. It's a critical step in delivering high-quality, coordinated patient care. When communication flows smoothly and securely, healthcare organizations can operate more efficiently while improving service delivery.

How does ClinicTracker's solution compare to other clinical communication and collaboration software?

ClinicTracker offers a robust suite of features to support clinical communications, from scheduling tools to HIPAA-compliant messaging. Designed with healthcare professionals in mind, our EHR features a user-friendly interface and seamlessly integrates with existing clinical systems to support collaboration between care team members and improve patient response times.

How customizable is clinical communication and collaboration software?

Many clinical communication software solutions like ClinicTracker offer room for customization. This includes configurable workflows, forms, user permissions, integration with third-party tools, and more.
Billing Service
Web-Based Staff Portal
Telehealth Online Consultation
Unified Messaging System
Signature Routing
Patient Portal
Clinical Records Management
Outcome Measures Testing Wizard
Real-Time Chat: ClinicChat

Contact Us

The best way to find out about our secure cloud communication system is to communicate with us! Book a free demonstration now, and we’ll walk you through how it can support you and other care team members.