Let’s Make an Impact Together

We are always looking for great people to join our team. Every day, we make a difference in the lives of those who need help, and those who provide it. Join us, and be part of that difference.

Futures are Built Here.

With ClinicTracker’s amazing success, our company has been growing steadily. Located in Syracuse, NY, our culture promotes collaboration, creative thinking, a tight-knit team environment, and a relaxed atmosphere. We enjoy big company results within a small company setting because we minimize bureaucracy/silos and maximize teamwork.

We are looking for bright, energetic, and resourceful people to join our lively and dedicated team. Work for us and you’ll learn, grow, and enjoy along the way.

Join Our Team

Industry Based Competitive Salary

We offer a competitive salary that reflects your skills, experience, and contributions.

401K With Generous Company Matching

Save for your future with a 401k plan and generous employer matching.

Health Insurance

Comprehensive health insurance helps keep you and your family covered and cared for.

Dental Insurance

Enjoy peace of mind with dental insurance that supports routine and major care.

Vision Insurance

Vision coverage helps you stay sharp with exams, glasses, and contacts all included in our plans.

Long Term Disability

Long term disability insurance provides income protection for you if the unexpected happens.

Life Insurance

Our generous life insurance policy offers financial security and peace of mind for your loved ones.

Company Employee Assistance Program

Get confidential support with life’s challenges through our EAP services.

Modern Work Options

Enjoy all federal holidays, generous PTO, and flexible work schedules and locations designed to support a healthy and fulfilling work/life integration.

Free Subscription to the Calm App

As part of our commitment to employee well-being, we provide all team members with a complimentary subscription to the Calm App to support mental health and mindfulness.

Working at ClinicTracker has been an incredibly rewarding experience. The team is supportive, collaborative, and always willing to help each other grow. I’ve had the opportunity to work on meaningful projects that make a real difference in the lives of clinicians and their patients. It feels great to be part of a company that values innovation, transparency, and the people behind the product.

Jonathan D - ClinicTracker Employee

Open Postions

Customer Experience Specialist

Who We Are

At JAG Products, we're more than a great place to work; we are making an impact across the country. Our Software, ClinicTracker, helps mental health and substance use treatment programs run smoothly and efficiently. We're seeking a passionate, self-motivated Customer Experience Specialist with proven expertise in implementing enterprise-wide software and training leaders and their teams on functionality and workflows. Your deep proficiency in ClinicTracker's EHR solution, paired with strong project management, communication, and consultative skills, is essential to build enduring client relationships. Join our tight-knit team of problem-solvers who prioritize exceptional customer experiences.

Customer Experience Team

All Members of the Customer Experience Team at ClinicTracker are responsible for driving exceptional customer outcomes by leading successful implementations, supporting rapid product adoption, and ensuring mutually-beneficial long-term partnerships. Together, team members act as the point of contact for clinic leaders and play a critical role in clinic onboarding, end user training, relationship building, and account oversight.

Customer Experience Specialist

The Customer Experience Specialist supports the implementation and success of clinics by guiding clinic leaders and staff through onboarding, data migration, software configuration, training, and special custom projects.

Key Responsibilities

Lead onboarding for new clinics, using timelines tailored to clinic size and scope
Collect preliminary specifications for Form, Report, Workflow and Development projects
Manage and communicate project estimates and available service hours
Facilitate user training sessions
Proactively monitor product adoption and offer guidance at regular check-ins
Identify and proactively interact with accounts showing declining engagement
Identify and close feature and expansion opportunities
Identify and mitigate churn risks early through relationship-building and strategic guidance

Compensation / Benefits

Potential for remote work
Performance-based incentives tied to account growth
PTO + holidays (including all federal holidays)
401k with generous company match
Health/dental/vision/long-term-disability/life insurance
Employee Assistance Program (EAP)
Annual Salary Range: $41,000 - $54,000