EHR Careers
We are always looking for great people to join our team. Every day, we make a difference in the lives of those who need help, and those who provide it. Join us, and be part of that difference.
EHR Careers
Join Our Team
With ClinicTracker’s amazing success, our company has been growing steadily. Located in Syracuse, NY, our culture promotes collaboration, creative thinking, a tight-knit team environment, and a relaxed atmosphere. We enjoy big company results within a small company setting because we minimize bureaucracy/silos and maximize teamwork.
We are looking for bright, energetic, and resourceful people to join our lively and dedicated team. Work for us and you’ll learn, grow, and enjoy along the way.
You can download a job application here. Send the completed version to us at: hiring@clinictracker.com.
Compensation / Benefits
- Competitive Salary
- 401k with Generous Company Match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Long Term Disability
- Life Insurance
- Employee Assistance Program
Current Openings
Job Description: Customer Experience Specialist
Who We Are
At JAG Products, we're more than a great place to work; we are making an impact across the country. Our Software, ClinicTracker, helps mental health and substance use treatment programs run smoothly and efficiently. We're seeking a passionate, self-motivated Customer Experience Specialist with proven expertise in implementing enterprise-wide software and training leaders and their teams on functionality and workflows. Your deep proficiency in ClinicTracker's EHR solution, paired with strong project management, communication, and consultative skills, is essential to build enduring client relationships. Join our tight-knit team of problem-solvers who prioritize exceptional customer experiences.
Customer Experience Team
All Members of the Customer Experience Team at ClinicTracker are responsible for driving exceptional customer outcomes by leading successful implementations, supporting rapid product adoption, and ensuring mutually-beneficial long-term partnerships. Together, team members act as the point of contact for clinic leaders and play a critical role in clinic onboarding, end user training, relationship building, and account oversight.
Customer Experience Specialist
The Customer Experience Specialist supports the implementation and success of clinics by guiding clinic leaders and staff through onboarding, data migration, software configuration, training, and special custom projects.
Key Responsibilities:
- Lead onboarding for new clinics, using timelines tailored to clinic size and scope
- Collect preliminary specifications for Form, Report, Workflow and Development projects
- Manage and communicate project estimates and available service hours
- Facilitate user training sessions
- Proactively monitor product adoption and offer guidance at regular check-ins
- Identify and proactively interact with accounts showing declining engagement
- Identify and close feature and expansion opportunities
- Identify and mitigate churn risks early through relationship-building and strategic guidance
Compensation / Benefits
- Potential for remote work
- Performance-based incentives tied to account growth
- PTO + holidays (including all federal holidays)
- 401k with generous company match
- Health/dental/vision/long-term-disability/life insurance
- Employee Assistance Program (EAP)
- Annual Salary Range: $41,000 - $54,000