Resources & Blog
Welcome to your hub for ClinicTracker resources, updates, and expert insights. Whether you're just getting started or looking to optimize your system, you’ll find helpful how-to guides, practical blog posts, and best practices to support your success. From feature announcements to workflow tips and real-world use cases, this space is here to keep you informed, empowered, and ahead of the curve.
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Latest Content
Blog
How To Create a Clean Superbill: 5 Common Mistakes to Avoid
If you provide out-of-network mental health services, you likely know how important a superbill for therapy is. It’s your client’s ticket to receiving insurance reimbursement, but only if it’s filled out correctl.....
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2026 Checklist for Therapists
Who doesn’t have a to-do list a mile long this time of year? Aside from general life goals, we all have professional goals for the year ahead. Therapists and support staff at behavioral health practices, in parti.....
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Showing Up as a Therapist Without Burning Out During the Holiday Season
Therapist burnout doesn’t always announce itself with a breakdown. More often than not, it creeps in quietly. You may feel a little more irritable at the end of the day, or a little less connected to your clients.....
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What To Look for in a Behavioral Health EHR Partner
When you’re choosing the best behavioral health EHR for your practice, the features matter for sure. But so does the team of people behind the platform you select. It’s easy to think of your EHR as just another t.....
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Therapy as the Next Career Move: What the Labor Data Tells Us
Careers in therapy are booming right now. Across industries, workers are reevaluating what they want from their careers and from their lives. Many are choosing therapy careers as the next step. A recent Wall Stre.....
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Why In-School Mental Health Screenings Matter
There are many opinions surrounding how we as a society approach student mental health. Recently, mental health screenings in schools have been making headlines, with some officials questioning whether these scre.....
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Balancing Human Touch and Technology in Therapy
There’s no substitute for human connection in therapy. The shared space, the body language, the gentle nods: all of it communicates care in a way that technology in therapy could never come close to. For the pati.....
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A Smoother Start to Care: Insurance Eligibility Verification Software Built Into Your EHR System
In behavioral healthcare, those first few minutes of a patient visit can set the tone for the entire patient experience. A patient expecting care may be met with questions about insurance coverage. A clinician re.....
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Preparing for a Clinical Audit: How ClinicTracker Helps You Stay on Track
In behavioral health, every day is a balancing act. Providers navigate complex care needs, there’s the need to keep up with regulations, and an ever-growing list of documentation requirements; all the while, they.....
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How Families Can Respond to Smartphones, Social Media Use, and Youth Mental Health
Kids are often glued to their phones these days. It’s how they stay connected and pass the time. But more families are starting to wonder: What’s all this screen time really doing to their kids’ mental health and.....
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Digital Tools for a Behavioral Health Clinic Administrator
If you’ve ever worked the front desk of a behavioral health clinic, or overseen the entire back office, you have a sense of just how much administrators make possible every day. These professionals are often the .....
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What Are You Writing About Me? The Power of Presence & Eye Contact in Therapy
In Episode 3 of Netflix’s ADOLESCENCE, there’s a moment that stops viewers in their tracks. Teenager Jamie Miller, sitting across from therapist Briony Ariston, asks, “What are you writing about me?” It’s a simpl.....
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How To Choose the Best Behavioral Health EHR for Your Practice
Trying to find the ideal electronic health records (EHR) system for your behavioral health practice? That’s not a quick or easy decision. Yes, the software matters, but it's bigger than that — this business choic.....
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Minimize the Risk of Therapist Burnout with Smarter Documentation Tools
Being a therapist means showing up for people when they’re at their most vulnerable. That takes a lot of emotional energy on its own. Throw in long hours, clinical notes, compliance rules, and piles of paperwork,.....
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Facing Mental Health Funding Cuts? Why Behavioral Health Practices Need To Do More With Less
Over the past few months, federal funding cuts for public health have taken a sizable hit. The Centers for Disease Control and Prevention (CDC) saw an $11 billion cut. The Substance Abuse and Mental Health Servic.....
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Mental Health Month at Work: A Call to Support Clinicians, Too
Every May, the world rallies around Mental Health Awareness Month. It's a time filled with hashtags, wellness initiatives, raising awareness of mental health challenges, and friendly reminders to check in on love.....
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Reasons To Go to Therapy: 20 Ways To Encourage Someone Who’s Unsure
About one-third of Americans made a mental health-related New Year’s resolution for 2025, according to the American Psychiatric Association, with “seeing a therapist” being one of the most common resolutions. Nea.....
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Why Do People Not Go to Therapy? Top 20 Reasons
Conversations about mental health are more open than ever. With growing access to mental health services, a cultural push toward emotional well-being, and younger generations leading the charge, we’ve made huge p.....
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Data Privacy and Security in AI: What You Need To Know for Therapy and Behavioral Health
Data privacy and security in AI are on everyone’s radar as these systems become increasingly part of our daily lives. In part, it’s because AI poses many of the same privacy risks encountered with the rise of the.....
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How To Write Therapy Notes: Lessons from the Past and Future
Therapy notes have always been an essential part of mental health care. They document patient progress, guide treatment plans, and ensure continuity of care. But over time, the way clinicians approach how to writ.....
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Debunked: 6 Myths About Mental Health and AI
Artificial intelligence took the world by storm when it started becoming mainstream in 2023. What once seemed like a futuristic concept is now part of our daily lives – powering everything from customer service c.....
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HIPAA-Compliant AI Note-Taking for Therapy: Turning Conversations Into Documentation
It’s no secret that mental health professionals spend too much time on clinical documentation: writing progress notes, SOAP notes, session summaries, and treatment plans. In fact, clinicians spend an estimated 30.....
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Seasonal Suicide Risk Assessment in Behavioral Health
A suicidal crisis can impact anyone at anytime. It doesn’t always present as someone arriving in the emergency department after a suicide attempt, or a patient suddenly screening positive for suicide risk during .....
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Improve Accuracy With a Mental Health Assessment Software Tool
Much like a sturdy house needs a solid foundation, effective mental health treatment begins with accurate assessments. A correct diagnosis sets the stage for the right treatment, improves patient outcomes, and bu.....
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Billing and Revenue Cycle Management in Behavioral Health
Managing billing and revenue cycle management in behavioral health is no easy task. Between strict regulations, payer-specific requirements, and evolving industry standards, it’s an area that can easily overwhelm.....
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Therapists and the Holiday Blues: How To Stay Balanced While Helping Others
The holidays bring unique pressures to behavioral health practices as clients may have an increased need for support for coping with grief, family tensions, or feelings of isolation. This can lead to longer, more.....
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Top Features To Look for in a Behavioral Health EHR Practice Management System
Choosing the right electronic health record (EHR) system for a behavioral health clinic is no big deal…said no one, ever. You’re not just picking software; you’re selecting a practice management system that impac.....
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Integrating EHR With Practice Management Systems: A Guide for Behavioral Health Practices
Do you use separate software for clinical documentation, scheduling, billing, and patient communication? As you jump from one program to another, do you find yourself feeling impatient and frustrated? This dilemm.....
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Tips for Effective Telehealth Sessions in Behavioral Healthcare: Administrative Best Practices
Do you remember just a few years ago when behavioral health telehealth was a rare, optional service? Today it’s no longer a backup plan — it’s a lifeline for behavioral health care. It’s true that virtual care ha.....
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Strategies for Improving Patient Engagement in Behavioral Health
Even the best healthcare organizations and behavioral health clinics struggle with patient engagement. Without active participation, even the most well-designed treatment plans can fail to result in improved heal.....
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The Importance of Data Security in EHR Systems
There are few things scarier to a patient than a data breach that compromises their behavioral health and medical records. According to a brief published by HEALTHCAREDIVE, 88% of healthcare organizations experie.....
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Finding Strength: Understanding & Observing National Grief Awareness Day
No one plans for grief. Despite our best efforts, this human experience touches all of us at some point, and it’s often overwhelming, complex, and deeply personal. That's why National Grief Awareness Day is so im.....
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Enhance Patient Care & Engagement: Customized Mental Health Intake Forms
When a new patient walks into your clinic for their initial appointment, they probably feel anxious, uncertain, and maybe even overwhelmed. The last thing they want is to fill out a stack of meticulous, generic f.....
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How To Overcome Hurdles in Behavioral Health Claims Processing
You’re a behavioral health clinic manager juggling multiple tasks, when a new email comes through about a denied insurance claim. This isn’t the first time, and you know it won’t be the last. The claim was reject.....
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How To Minimize Friction in the Patient Scheduling Workflow
Time rules the world in more ways than one. Patients live full lives and juggle busy schedules. Clinics are under pressure to deliver personalized care in a timely manner. In healthcare, every minute counts for p.....
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From Paper Trails to Digital Health Documentation: Mental Health Progress Notes
Tired of sifting through stacks of paper? Or maybe you're frustrated with the time-consuming process of tracking down patient records buried in a sea of files to track a client’s progress. If you're nodding your .....
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6 EHR Security Measures That Make a Difference
We see it in the news all too often: A major healthcare provider falls prey to a data breach. Personal health information, including medical records, treatment plans, and demographic details, end up in the wrong .....
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Is It Time To Switch Behavioral Health EHR Vendors?
What's one thing that directly impacts the efficiency of your behavioral health clinic’s operations and the quality of care delivered to patients? If electronic health records (EHRs) popped into your mind, you’re.....
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What Is E-Prescribing?
Electronic prescribing, or e-prescribing, is a virtual method through which healthcare professionals can generate and transmit prescriptions to pharmacies. This modern alternative to traditional paper-based presc.....
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How to Improve Behavioral Health Patient Engagement With Technology
Patient engagement plays a critical role in behavioral health treatment success. The more engaged patients are, the more likely they are to stick with treatment plans, which translates into better patient outcome.....
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Are You Missing Out on Ways to Streamline Your Behavioral Health Workflow?
Behavioral health workflows can vary quite a bit based on specialty areas. It also comes down to a clinic’s preferences and nuances, from their approach to treatment planning, to assessment tools they use, to the.....
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Why Is There a Shortage of Mental Health Professionals?
The imbalance between supply and demand has permeated across industries, with the pandemic being a big catalyst. The shift to remote work led to an increased demand for digital technologies and a shortage of elec.....
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Why an Investment in EHR Software for Addiction Treatment Makes Sense
Many addiction treatment centers still rely on manual processes to manage patient records. In an era of full digitalization and web-based platforms, it’s easy to see this and ask why? For many treatment centers, .....
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5 Qualities To Look For in Software for Substance Abuse Treatment Billing
The financial health of substance abuse treatment centers is deeply rooted in effective billing. To keep their doors open and continue supporting patients, these centers need to quickly and accurately collect on .....
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The Benefits of a Mental Health EHR With Telehealth Capabilities
Telehealth services have become an integral part of modern health care. While the pandemic undoubtedly accelerated the use of telehealth services, an increased demand for mental health services has further ignite.....
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Normalizing the Idea of Therapy for Therapists
Like anyone else, therapists are subject to face challenges and emotional burdens that can impact their mental health. The roots of this can relate to matters in their own personal lives as well as the heavy emot.....
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Recognizing Compassion Fatigue in Therapists & How To Grapple With It
Mental health professionals deliver unwavering support and empathy to clients on a daily basis. Their commitment to walking in clients’ shoes is admirable, but it can also be emotionally taxing. Therapists may ha.....
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New Financial Incentives To Invest in Behavioral Health EHRs
Compared to other healthcare sectors, the adoption of electronic health records (EHRs) has been notably lower in the behavioral health field. Where more than 80% of hospitals use EHRs, only six percent of behavio.....
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Therapist Burnout: Navigating the Stress of the Holiday Season
The holidays are a joyous time, but they can be pretty stressful too. From gift shopping to navigating difficult family dynamics, 49% of Americans reported an increase in anxiety during the holiday season. With a.....
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What Is ASAM Criteria & How Can You Use It?
The American Society of Addiction Medicine (ASAM) Criteria first appeared in the early 1990s. When it did, The ASAM Criteria was regarded as one of the more significant documents relating to best practice care fo.....
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Simplify Effective Communication With Mental Health Patients on a Mass Scale
Effective communication is a vital part of the provider-patient relationship. It’s true of 1-on-1 messaging that empowers providers to make accurate diagnoses and treatment plans that patients are more apt to adh.....
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Your Mental Health Website Design: Does It Account for Gen Z?
These days, you can’t talk about mental health website design without talking about Gen Z. That’s because Gen Z is a rapidly growing segment of the patient population in the mental health field, with nearly a fif.....
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How to Streamline Payment Collections in Behavioral Health Billing
Collecting patient payments is known to be a historically slow, tedious process for staff. According to J.P. Morgan’s Trends in Healthcare Payments Annual Report, it takes 74% of healthcare providers more than a .....
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What Does a Comprehensive Behavioral Health Patient Portal Look Like?
All behavioral health patient portals are designed with the same intent: to empower the patient in their healthcare journey. From a secure online portal, patients can access appointment information, test results,.....
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How to Negotiate Higher Reimbursement Rates for Mental Health Treatments
In a recent New York Times opinion piece, the editorial board painted the picture of just how bleak reimbursement rates can be for community-based mental health clinics where patients primarily rely on Medicaid. .....
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What’s the Best Behavioral Health EHR for Your Clinic?
There’s no shortage of options when it comes to behavioral health EHRs. But not all EHRs are built the same. And it’s not uncommon for many behavioral health professionals to experience buyer’s remorse after disc.....
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How to Simplify Electronic Health Records Management in Behavioral Healthcare
There’s no shortage of advantages tied to electronic health records (EHRs) — more efficient patient care, increased record accuracy, and enhanced security for patient information, to name a few. But electronic he.....
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See Signs of Therapist Burnout? The Right EHR Can Help.
This isn’t the first time we’ve broached the topic of therapist burnout, and unfortunately it won’t be the last. According to the American Psychological Association’s COVID-19 Practitioner Impact Survey, 45% of t.....
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Clinic Management System Features: The Value of Performance Reports
Leaders of behavioral health organizations need access to key reports with specific data points related to their clinic operations. The reports should allow leaders to track and analyze areas of opportunity as we.....
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What Does ERA Stand for in Medical Billing?
After an insurer processes a medical claim, providers receive an explanation of benefits (EOB) that breaks down what the insurer has paid and any reasons for coverage denial. In doing so, an EOB informs providers.....
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What’s a Doorknob Confession?
When a patient’s therapy appointment wraps up, there’s a familiar series of events. The patient collects their belongings, exchanges pleasantries with the therapist, and exits the room before scheduling their nex.....
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Should You Outsource Your Behavioral and Mental Health Billing Services?
Behavioral and mental health facilities are unique in the support they provide patients. But like other businesses, they can only sustain their operations and keep their doors open when revenue comes in. Billing .....
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Is Your Patient Intake Process Built for Efficiency?
Before a patient sees a behavioral health provider, it is standard procedure for the clinic or facility to collect data about that individual. This includes patient demographics, a history of health conditions an.....
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How to Simplify Patient Appointment Scheduling with Self-Service
Patients value convenience in many facets of their care. While we see this in the rise of telehealth visits, it’s also important to think about convenience in the way patients schedule appointments — whether thes.....
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EHR Vs EMR: The Distinctions Between Two Related Terms
Electronic health record (EHR) and electronic medical record (EMR) are two terms that are used extensively in clinic operations. These two forms of digital records are now the standard in clinical practices, mana.....
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You Can Now Access ASAM CONTINUUM within ClinicTracker
First established 30 years ago and regularly refined ever since, ASAM CONTINUUM has become a powerful tool for helping clinicians thoroughly assess patients with addictive, substance-related, and co-occurring con.....
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ClinicTracker Now Integrates with Wiley Treatment Planner
ClinicTracker users can now enjoy seamless integration with Wiley Treatment Planner, a provider of comprehensive, formal treatment plans for various areas of clinical practice. The best-selling treatment plan too.....
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We’re Proud to Be Recognized as a Great Place to Work
At ClinicTracker, we recognize that best serving our customers starts with establishing a supportive, engaging environment for our most valued asset: our employees. With this goal top of mind, we’re proud to anno.....
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Mental Health Funding And The Bipartisan Safer Communities Act
Mental Health Funding And The Bipartisan Safer Communities Act The Bipartisan Safer Communities Act is the first major gun legislation in 30 years. It was passed in the hope of reducing the threat of violence in .....
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Time to Hire a Billing Service for Mental Health?
Issues with billing can make or break businesses, and mental health clinics are no exception. Administrators have a choice: hiring in-house billers or hiring a billing service. What ClinicTracker’s Billing Servic.....
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Open Notes Law For Mental Health and Behavioral Health Professionals
Over the years, the mental healthcare space has witnessed a movement toward transparency, connectivity, and interoperability. Just as the 1990s ushered in HIPAA protections and saw the rise of the Electronic Heal.....
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Therapist Burnout in Mental Health Clinics
Helping the Helpers Professional burnout is a factor in all industries. If you’re feeling exhausted, distracted, cynical, or harbor self-doubt, you might be experiencing burnout. Those experiencing burnout are no.....
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Differential Chart Access
Differential Chart Access The HIPAA Privacy Rule governs the extent to which providers must safeguard a patient’s privacy. A major tenet of those regulations is that only individuals who absolutely need access to.....
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ClinicTracker Receives Surescripts 2012 White Coat of Quality Award
April 18, 2013 – Syracuse, NY – ClinicTracker, a leading provider of electronic health records software (EHR) to the mental health and substance abuse community, today announced that it has received the Surescrip.....
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Avoiding the Common Pitfalls: What’s So Difficult About Mental Health Billing Payments and Adjustment Codes?
Billing Common Pitfalls Mental health billing can be complicated and extremely frustrating, but it does not have to be. That is why having a dedicated, scalable billing platform is so important for care providers.....
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The Top 5 Ways to Maximize Revenue Cycle Management in Behavioral Health (2021)
Many behavioral health clinics are looking to tighten their revenue management cycles as a way to bolster cash flow while at the same time creating cleaner accountability. Streamlining billing and accounts receiv.....
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Is Your Mental Health Practice Ready For End of Year Reporting? 2021 UPDATE
The calendar is steadily making its way to 2021. You know what that means for your task list: it’s time to start working on those all-important end-of-year reports for documenting compliance, renewing insurance c.....
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Internet Speed and Your Behavioral Health Practice (2020 Update)
The coronavirus pandemic has turbocharged the quest for fast and reliable Internet connections. Many clinic functions depend on robust broadband connectivity such as telehealth sessions, videoconferencing, connec.....
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Interoperability for Mental Health EHRs: Promoting Quality of Care During the Pandemic
Sharing information is essential to providing quality care, particularly during a pandemic when staff are working remotely. The soundest clinical decisions are those based on complete and accurate data shared amo.....
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Configurations and Customizations: How to Judge an EHR’s Adaptability
While many EHR software vendors describe their solutions as easily customizable, users are often dismayed to learn that options for tailoring the program are far more limited than they had expected. That realizat.....
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ClinicTracker EHR Redesigns Custom Form Builder Interface, Adds Functionality
SYRACUSE, N.Y., May 10, 2019 (Newswire.com) – ClinicTracker, an all-in-one EHR/practice management/billing system for mental health and substance abuse agencies, announces major updates to its Custom Form Builder.....
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ClinicTracker EHR Update Empowers Providers to Create Customized Progress/Therapy Notes
ClinicTracker introduces a powerful new feature to its Custom Form Builder that lets clinicians create or customize templates for progress notes. SYRACUSE, N.Y., December 21, 2018 (Newswire.com) – Rather than hav.....
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New Collaboration Improves ClinicTracker EHR’s Health Information Exchange Integration
ClinicTracker, a mental health EHR and practice management system, recently completed an electronic health information exchange (HIE) integration with its cloud communications partner. SYRACUSE, N.Y., December 20.....
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ClinicTracker EHR Develops Intuitive Practice Management Tool: Performance Measurement Reports
ClinicTracker, the EHR of choice for mental health and substance abuse agencies, introduces an exciting new practice management tool called Performance Measurement Reports. Administrators no longer must remember .....
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Kno2 Provides Path to Interoperability for ClinicTracker Behavioral Health Clients
Kno2®, the company that provides Interoperability as a Service™ (IaaS) to everyone in healthcare and ClinicTracker, a mental health and substance abuse electronic health record (EHR), today announced a partnershi.....
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ClinicTracker Launches Bundle for Small Mental Health and Substance Abuse Agencies
ClinicTracker introduces a Small Practice Bundle that fully addresses the needs small practices have for an EHR and Practice Management system. By including expert Billing Services, it even solves the thorny prob.....
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ClinicTracker EHRs Workflow Builder Solves Paperwork Completion Dilemma for Mental Health Agencies
ClinicTracker announces a game-changing innovation to help providers manage overwhelming agency routines and workflows. Administrators and providers of mental health agencies lose sleep worrying that the next day.....
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ClinicTracker EHR Partners with Paper Alternative Solutions to Make Implementation Easier for its Mental Health and Substance Abuse Agency Clients
ClinicTracker, a mental health and substance abuse EHR, has partnered with Paper Alternative Solutions, Inc., a leader in paperless strategies and document management. This collaboration offers ClinicTracker’s ne.....
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ClinicTracker EHR and TSI Join Forces to Provide Users with an Automated and Efficient Collections Interface
ClinicTracker, a robust, future-proof mental health and substance abuse EHR, announced that it is partnering with TSI to provide an automated collections interface for users seeking a more productive collections .....
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ClinicTracker EHR Partners with Change Healthcare to Seamlessly Integrate Lab and Ancillary Services
ClinicTracker, a mental health and substance abuse EHR, has collaborated with Change Healthcare, one of the largest, independent healthcare technology companies in the United States. The ClinicTracker lab integra.....
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ClinicTracker EHR Now Offers a Medical Billing Service for Mental Health and Substance Abuse Agencies
ClinicTracker’s Billing Service emerged from the frustration many agencies experienced trying to find a high quality medical billing service dedicated to managing the complex billing requirements of mental health.....
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ClinicTracker Partners with TransFirst (TSYS / Global Payments)
JAG Products is pleased to announce that we have partnered with TransFirst to offer a service for processing credit card charges directly though ClinicTracker. TransFirst is one of the nation’s leading providers .....
