ClinicTracker Reviews

When we tell you that our users love ClinicTracker, we’re not making it up. Here's a compilation of reviews they’ve written on websites like Software Advice and Capterra. We've also included feedback customers have sent us directly via support tickets and testimonials.

 

Bridge Family Center

stars five
"The Bridge Family Center is located in West Hartford CT and operates an outpatient psychiatric clinic for children. The Bridge received notice that the software company that owned the software for the clinic was going out of business. The Bridge reviewed numerous software packages in an effort to find a replacement for the software.

ClinicTracker was selected for a number of reasons. First, all of our interactions with the staff at ClinicTracker were pleasant. ClinicTracker staff was very accommodating, supplying demos for different Bridge staff members. Demos were also set up to show particular portions of ClinicTracker to specific Bridge staff (i.e. BillingTracker to billing and financials staff, clinical portions of ClinicTracker to clinical staff). There was no hard sell attitude when dealing with ClinicTracker.

Demos of ClinicTracker highlighted the system's ease of use. This was very attractive because our previous system was complicated and cumbersome to use. From the first demo of ClinicTracker Bridge staff thought it was a system they could quickly become familar with and begin to use.

ClinicTracker was an affordable software option for The Bridge.

Once ClinicTracker was selected the real work began. The Bridge required a very fast turnaround on implementation because our current software would no longer be available. ClinicTracker staff was awesome during implementation. In a one month time frame they had installed the software and imported Bridge data from our current vendor and mapped it into ClinicTracker. Imported data was reviewed the Bridge staff. ClinicTracker staff worked closely with Bridge staff to make sure everything looked correct and operated successfully. On March 31st ClinicTracker trained Bridge clinical staff. We were live on April 1! ClinicTracker continued to work with Bridge finance staff to set up electronic billing through our clearinghouse. At the end of the first week our test batches had been accepted at the clearinghouse. In the last two and half months ClinicTracker has made some requested tweaks, giving us an even more usable, compatible system for our business.

I have never had such positive feedback from staff following the implementation of a new system as I did with ClinicTracker. All staff comments have been positive. ClinicTracker is easy to learn and easy to use. I literally have had staff say to me "I love this system". ClinicTracker staff continues to be supportive and very responsive to questions. I believe The Bridge could not have made a better software selection."

Hildee Fontanella
Director of Finance & Administration
The Bridge Family Center
West Hartford, Conneticut

stars five
"Great customer service - very responsive team and was able to solve my issue in a timely manner."

Caitlin Piekarski
Counselor
The Bridge Family Center
West Hartford, Conneticut

stars five
"Always there to help ASAP!"

Gretchen Martin
Clinical Director, Youth & Family Services
The Bridge Family Center
West Hartford, Conneticut

 


icandw

stars five
"We sure do appreciate all of your help during our implementation and the first couple of months onboard with Clinictracker. Thank you to all of your staff that has been so helpful."

Kelly Sommer
Office Manager
Integrated Counseling and Wellness
Rexburg, Idaho


New Horizon Care Centersstars five
"I was trained in a “physical” medicine EMR (vs an EMR geared specifically towards behavioral health) and have found working with ClinicTracker is much easier and more user-friendly. The ability to create custom forms and reports is a huge advantage for our agency."

"The support team has been great. Even on requests that are quite out of the ordinary for the system, they have supplied detailed information on how to solve the issue. Sometimes the system just doesn't support some of the requests that come from our agency and the team is very good at kindly letting us know that the request isn't possible at that time. I really appreciate all the work everyone has done to help us get up and running successfully."

Additional Feedback on Individual Claim Review Webinar

"This was a great webinar. I appreciated the fact that Alycia moved through the training at a good pace with comments of referring to past webinars if a section she was working in was not as familiar to some users. Everything she covered was pertinent and timely to what I am working on currently. I enjoy participating in the webinars even when it is an area where I have attended a webinar previously as it seems I learn something new with each session. Thanks again and keep up the good work!"

"Karen gives clear instruction and is easy to talk to."

"I really appreciate all the support I've received. Everyone has been very patient with all my questions."

 

Pam LaVerne
Insurance Biller
New Horizon Care Centers
Spokane, Washington


dove 1

stars five
"Just a note of thanks to you and your company for your dedication to ClinicTracker. It has been a year since the implementation of the program into our agency and I can say that it has improved our performance, quality of care, clinical oversight and so many other things. I appreciate your efforts to improve the program as you receive feedback. Most of all, I appreciate that it is affordable for small agencies like mine.


There are many features we are still learning but that is normal with such a robust program like this. I look forward to this next year and what is to come with the changes you are making."

Diane Genco MA, LPC
Owner/Clinical Director
AZ Center for Change
Phoenix, Arizona


uhs logo

stars four half
"As a social worker in charge of an outpatient behavioral health service, I was in search of a user-friendly software program that would allow our team to maintain compliance with New York State regulations. I also wanted it to minimize the hassle and redundancy that are too much a part of everyday practice. We selected ClinicTracker because it seemed to offer the best chance of improving our compliance and overall efficiency.

We made a good choice. ClinicTracker has proven to be a wonderful enhancement to our outpatient mental health clinical program. The program is easy to use and modifiable to fit the needs of a particular clinical service or cohort of patients. It allows both front line workers and administrators to track and trend demographic data, therapeutic outcomes, productivity, and other indices that formerly were either impossible to monitor or would require aggregating data from difference databases. The entire team of psychiatrists, social workers, support staff, and program leadership has been very pleased with the program. And, unlike many software programs, the technical support from Joshua Gordon and his team is quick and given in lay terms that we all understand. They answer questions and solve problems effectively."

Edwin S. Rivera, LCSW-R
Manager, Outpatient Behavioral Health Services
United Health Services
Binghamton, NY 

stars five
"We have been using ClinicTracker for a number of years in our outpatient clinic. We have also contracted to implement ClinicTracker in our crisis service and our inpatient programs as well. Their support has been wonderful and each member of their team is positive and solution focused. We are really pleased with the product and the service."


Alan Wilmarth
Administrative Director, Behavioral Health
United Health Services
Binghamton, New York

stars four half
"My issue was addressed in a timely fashion and communication with CT staff was incredibly smooth and efficient!"


Michelle Cerutti
Registered Nurse, BSN
United Health Services
Binghamton, NY 


chslogostars five
"Appreciate the fast response to my questions."

Char Raymond
Accountant
Center for Human Services
Modesto, California

 


ssc logo

stars five
"I am pleased to write this letter of endorsement for you, your company, and your product. As you know, we began discussing the benefits of ClinicTracker over two years ago. My initial impression was that the product, while an incomparable value and extremely user friendly solution for a clinic setting, would not meet the needs of a school-based mental health practice. However, after reviewing and testing many other systems, it became clear that none offered ClinicTracker's versatility and potential for customization.

As you know, we subsequently decided to work with you to develop a specialized version of ClinicTracker that fully meets our DMH data & billing requirements as well as the unique constellation of our clinical services. The resulting system has been extraordinarily successful. ClinicTracker's ability to provide clinical data tracking, quality improvement resources, and business management resources with significantly reduced clerical staffing has positively impacted our bottom line. The system has also been remarkably reliable even though we require rapid retrieval of large data files from multiple locations. The ability of our staff to access data in a HIPAA compliant fashion from remote sites 24/7/365 is nothing short of amazing. Your ability to identify, select, and coordinate server hosting and billing services support in a seamless system that all of our staff has embraced is truly exceptional. You have also helped us develop and customize reports for School Based Service Delivery with prompt and cost sensitive solutions. This combined with your prompt service response commitment has resulted in a superior product delivered by a superior company headed by a singularly responsible and responsive leadership team. No one in the field does it better!"

Owen S. Bubel Ph.D.
Director, Behavioral Health Services
Public Charter Center for Student Support Services
Washington, DC 


Speciality Counseling and Consulting

stars five
"ClinicTracker's support team, especially those who respond to supportdesk@clinictracker.com tickets and requests, do so quickly, courteously, and efficiently. I realize that this is the "norm" for your team, but as relatively new CT customers, the quality of the support we get is still a [very pleasant] surprise! Thank you!"

John Karakalpakis
Operations Manager
Specialty Counseling and Consulting
Cheyenne, WY 

stars five
"Karen was very helpful and I was glad that she could walk me through the process."


LInda Brown
Counselor
Specialty Counseling and Consulting
Cheyenne, WY 

stars five
"Marybeth was very helpful in resolving my scanner issue and the response times between my request(s) and her replies was quite satisfactory."


Will Shepard
Counselor
Specialty Counseling and Consulting
Cheyenne, WY 



THC Inc Logo

stars four half
"Our people find your system easy to use. New staff learn it quickly. We all appreciate your responsiveness."

Mary Tantillo
Founder & Interim Director
The Healing Connection

Rochester, New York

stars four half

"Whenever I submit a support ticket, I get a fast, competent response."

Tammie Hills

Office Manager
The Healing Connection
Rochester, New York



TheFamilyandChildrensSociety

stars five
"Our staff dreaded changing over to an electronic record. They soon discovered that ClinicTracker made their work easier, not harder."

Frederick DuFour, Ph.D.
Executive Director
The Family & Children's Society
Binghamton, New York

stars four
"The Family & Children's Society recently became an Article 31 Medicaid clinic. In the preliminary planning, we realized that we did not have software that would be compliant with the Medicaid paperwork. The change was a huge learning curve for many therapists and billing staff in our agency, so the switch to CT was not without difficulty.

We have various other services (funding sources) that have different paperwork requirements so there were some gaps in our needs. The CT team was very responsive to our needs and did all they could to make the transition go smoothly. Their customer service is very good--their support team responds to inquiries within the hour on almost all requests and they are very accommodating. They plan to become certified with OMH which is a big plus for our agency.

Because not all people learn in the same way, some therapists have struggled with learning all the features that are available to them. We have suggested CT make a training video that can be used to train new employees. In the future we also look forward to a Web-based application to accommodate our remote staff.

We would recommend CT to anyone who is searching for software to meet the Medicaid mental health requirements."

Diane Kubik
Deputy Executive Director

The Family & Children's Society
Binghamton, New York

stars four half
Pros
"Value comes from the breadth of services in one place, responsiveness and anticipation of my needs. They've obviously done this for a while and know how to not just give me a clinical tool but also support my business model. Amazing support."

Cons
"Lots to learn. Not as intuitive as it could be. There is a trade-off when you pick a tool that does as much as this one does--but worth it in the end, if you want a tool to help you build for the future."

 

 


OpenDoorCenterForChange
stars five
"ClinicTracker always provides timely feedback to my requests."


Amy Mosher-Garvey
Co-Owner
Open Door Center for Change
Madison, Wisconsin


Lesprit logo colorstars four
Likes Best
"ClinicTracker Support is easy to get a hold of and always makes sure the problem is fixed and that we are satisfied with the service. They always work with us." 


Likes Least
"Slow connection, CT sometimes freezes (we are working with CT currently to fix this)" *Resolved*


Recommendations
"Make sure, whatever software program you choose, it's capable of all the features you need."


Hallie Huff
Administrative Assistant
L'esprit Mental Health Center
Livingston, Montana


Coastal Conneticut Counseling

stars four
Likes Best
"ClinicTracker Support is easy to get a hold of and always makes sure the problem is fixed and that we are satisfied with the service. They always work with us." 


Likes Least
"There is nothing I don't like about the vendor. Only issue with the product is that navigation is not smooth. It can be hard to find things, or it takes a number of clicks to get where you need to go. However, ClinicTracker is open to new suggestions, and they make changes for you! They really listen to the customer."


Recommendations
"We looked at a lot of systems. Do the same. Do not put stock in what the salespeople tell you about their systems. Try the system out and see if it works for you."


Barbara Vogel
Principal
The New Learning Therapy Center (now Coastal Conneticut Counseling)
Southport, Conneticut


seaviewlogostars four half
"SeaView Community Services is a private non-profit social services agency in Seward, Alaska. We chose to move to ClinicTracker in July 2010 because of its versatility and customer support's ability to make custom changes for us. We are an agency that provides combined services of substance use and mental health services. The individual SU and MH forms in ClinicTracker were impressive. However, as we continued to integrate our programs to function as one program, ClinicTracker staff worked along side of us to modify existing forms and to help us create a combine Behavioral Health Assessment and combined Treatment Plan specific to the Alaska Regulations and our business needs. We now have a clinical database that is a tool for our staff and not a burdensome requirement."

Bernie Jarriel
Executive Director
SeaView Community Services
Seward, Alaska


everythingehr

stars five
"After recommending a product to my beloved industry, behavioral health, that didn't work but promises big features, it was imperative we find a Windows-based Behavioral Health EHR that could deliver. ClinicTracker is hands down the best Windows-based EHR for Behavioral Health on the market. The list of features in endless and their turn around time for updates and product development is astounding (3 days to one week). Best of all - it actually works. Our providers love it, our billing clients love it, and our revenue cycle management clients love it. We know we are doing right by our mental health providers and agencies when they take the time to call us and say thank you for recommending ClinicTracker as one of the options we present to them."

Kristin Walker
CEO
everythingEHR
Waynesville, North Carolina


QCIstars four
"We use ClinicTracker for a complex community based program with 500 active patients. We use it for medical records, scheduling, and billing. Prior to CT we were using paper charts and we are now miles ahead with an electronic record system.

Customer support is fantastic with an incredible response time for questions. ClinicTracker has accommodated many custom development requests to meet the needs of our program.

If you don't have a cookie cutter operation and need some software flexibility, ClinicTracker is a very good option."

Jeffrey Shinensky
Clinical Director
QCI Behavioral Health
Upper Marlboro, Maryland

stars five
"We are a very busy clinic. Your prompt response is always refreshing!"

"This is great customer service! You rock!"

Alicia Dalton
Chief Operating Officer
QCI Behavioral Health
Largo, Maryland

stars five
"You guys are awesome! Response time is always so prompt and very clear."

Devany Dickerson
Office Manager
QCI Behavioral Health
Largo, Maryland


OCP White1stars five
"What do we like? That your technical support is world-class and that you are so willing and quick about making upgrades to the system."

Peter Sprengelmeyer
Executive Director
Oregon Community Programs
Eugene, Oregon
 

vcs incstars five
"Every single person we've spoken with and worked with at ClinicTracker is supremely professional, knowledgeable, and friendly. We couldn't ask for a better qualified group to provide us EHR services! Thank you CT!"

Bari Lewart
Executive Administrator
VCS, Inc.
New City, New York

stars five
"I really appreciate the support updates and good communication!"

Ian Laidlaw
Clinic Manager
VCS, Inc.
New City, New York


Logo Family Counseling Service sm

stars four half
"I find your staff very helpful and willing to work with our ever-changing needs."

Jodi Barner Nageotte
Director of Administration
Family Counseling Services of Cortland County
Cortland, New York

stars five

"Awesome. You guys have the best customer service anywhere."

Amanda Stout 
Mental Health Counselor 
Family Counseling Services of Cortland County
Cortland, New York

stars five
"Although we're just implementing ClinicTracker, our clinicians have already praised your team for being so supportive. Thank you so much for your attention to customer service."

Lisa Hoeschele
Director
Family Counseling Services of Cortland County
Cortland, NY

stars five
"Thank you so much for always answering my questions and listening to suggestions."

Debbie Ashendorf
Counselor
Family Counseling Services of Cortland County
Cortland, NY

971015eb1c00eec2 l 1ap6h9num52uvbhustars five
"Thank you so much for the prompt and professional response."

"I know I will always get the right solution. Thank you for the prompt, excellent service."

"Always the best support. Thank you."

Karen Jones
CEO & Clinical Director
Lantern Therapeutic Services
Waldorf, Maryland


hopeful beginningsstars five
"I appreciated the quick response that was given."

Amy Firth
Clinical Director
Hopeful Beginnings
Taylorsville, Utah


Cornerstone logostars five
"I had a wonderful experience utilizing the services of Jacob R. He was quick in his response and had solved the issue before he got back to me. It was a matter of putting in my new login information and I was ready to move forward. I am thankful for his assistance."

Zach Seifert
Mental Health Counselor
Cornerstone Counseling of Chicago
Chicago, Illinois

stars five

"Support team was prompt and helpful. I'm appreciative of their thoroughness and patience."

Ricci Oppenlander
Academic Counseling Programs/Mental Health Therapist
Cornerstone Counseling of Chicago
Chicago, Illinois

stars five

"Once we got together on the phone and shared my screen, everything made a lot more sense and went a lot faster. Thank you!"

Margherita Porcella
Mental Health Therapist
Cornerstone Counseling of Chicago
Chicago, Illinois


Bethanystars five
"We are very happy with the service that is provided to us. Each time I reach out with a question, ClinicTracker staff quickly respond to my billing question or concern! Thank you ClinicTracker staff!"

"The ClinicTracker Support team is always willing to assist us in solving questions we have. They are always courteous and easy to work with. Thank you for having such a great staff!"

John Huber
Program Coordinator
Bethany for Children & Families 
Moline, Illinois


bmsincstars five
"The support we have received has been very timely and helpful. The staff is very courteous and knowledgeable."


Luke Carter
Training Coordinator
Behavioral Medicine Speicalists
Witchita, Kansas

stars five

"I greatly appreciate the prompt response!"


Mandi Seachris
Therapist
Behavioral Medicine Speicalists
Witchita, Kansas

stars five

"Turn around time was excellent for this request."

"Great and timely service."

Jennifer Ross
Office Manager
Behavioral Medicine Speicalists
Witchita, Kansas


the bella vita logo 80h text regstars five
"Support response time is quick and helpful."

Patricia Pitts
Director
The Bella Vita
Los Angeles, California

stars five

"Service representatives are well trained and I am satisfied with the service representatives. I do like the live phone call assistance/feedback you have started."

Esther Cotton
Director of Contracting and Billing
The Bella Vita
Los Angeles, California


tricity family servicesstars five
"I am always answered in a timely manner and Jacob has been extremely helpful!"

Teresita Barbosa
Medical Assistant/Secretary
TriCity Family Services
Geneva, Illinois


A New Life Counselingstars five
"Issue was resolved quickly and to our satisfaction. Thank you Jacob."

William Hardee
Owner
A New Life Counseling
Idaho Falls, Idaho


cfs saginawstars five
"Very quick response and very helpful! Thank you!!"

"Very quick response to my service ticket, thank you!"

Ryann Peake

Administrative Assistant
Child and Family Services of Saginaw
Saginaw, Michigan



ccbroomecountystars five
"The support was great and easy to understand. A direct link to the problem and it's corrective action is very beneficial."

"The support team was outstanding. I found them to be patient with some of the issues that were brought into question and they were able to resolve them in a timely manner. Thank you for all of your assistance!"

"The support provided has been great and very efficient!"

Tracie Layton
Mental Health Representative Payee Counselor
Catholic Charities of Broome County
Binghamton, New York


upstate cpstars five
"Support was more than helpful getting our issue resolved."

Jordan Doxtader
System Management Specialist
Upstate Cerebral Palsy
Rome, New York


life cycles arizonastars five
"MaryBeth responded quickly to our support and update request."

James Stewart
Chief Financial Officer
LIfe Cycles Arizona
Tuscon, Arizona


best behavioralstars five
"Great customer support and very timely."

"Love you guys!"

"Great support!"

Marilyn Payano
Board Member
Best Behavioral Healthcare
Philidelphia, Pennsylvania


New Dimensionsstars five
"Manny's support response time was awesome! Thanks."

Randy Brazzel
Director
New Dimensions Day Treatment Cetners
Houston, Texas


Childrens Advocacy St Louisstars five
"Problem solved with speedy and friendly service. Thanks so much."

Joel Epstein
Research Director
Children's Advocacy Services of Greater St. Louis
St. Louis, Missouri


aws mainestars five
"Vik provided clear instructions to locate the items causing the problem and how to correct it. Resolution took seconds. Very satisfied."

Andrew Barrett
Therapist
Alternative Wellness Services
Biddeford, Maine


lincoln counselingstars five
"Fantastic service! Your people deserve an 11/10 and a raise!"

Shane Lopez, MA, PLPC
Therapist
Lincoln Counseling
Ruston, Louisiana 


Thedestars five
"It was a fast reply and helped us tremendously. Thanks."

Kathy Komberec
Therapist
Thede Family Center
Colorado Springs, Colorado

stars five
"Great and speedy service!"

Nathan Edmunson
Therapist
Thede Family Center
Colorado Springs, Colorado


lee carlson centerstars five
"Quick service, just great."

John Pepper
Director of Finance and Administration
Lee Carlson Center
Fridley, Minnesota 

 


interim healthcarestars five
"Always helpful and a pleasure to work with."

Bree Lindroth
Therapist
Interim Healthcare
Rochester, New York


cca logostars five
"Very quick and helpful responses, every time."

Noi Dara
Biller
Compass Clinical Associates
Urbandale, Iowa