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Case Studies

Our satisfaction comes from seeing our clients succeed. Here are a few of their stories.

Family and Children Society

FACS implemented ClinicTracker in February of 2008. With over 60 current users, they have adopted the full complement of modules including BillingTracker, Insurance Verification, and Call Reminder Services. They also schedule and track the activities of another 45 staff members who provide in-home services.

Bridge Family Center

The Bridge Family Center Outpatient Psychiatric Clinic for Children of West Hartford, CT was founded in 1969 to meet the needs of the West Hartford community youth who were engaged in high-risk behavior. For their Youth & Family Services division, The Bridge needed to replace a three-year-old management system because their vendor was going out of business. With just a sixty-day window to go live after making their selection, they worked with the JAG team to do a complete Discovery of their daily processes, forms, and requirements. Once the deadline arrived, every part of the implementation plan was on track, on time, and fully functional.

Compass Clinical Associates

Compass Clinical Associates is a dynamic multidisciplinary team that serves the mental health needs of clients ranging in age from 4 to 90 years. In addition to sophisticated assessment, psychological testing, therapy, and medication management, they also offer specialty treatments, such as Trans Magnetic Stimulation (TMS). Their professional staff includes over 30 clinical social workers, psychologists, mental health counselors, psychiatrists, and nurse practitioners − all working together to provide the best in mental health care. Because they were frustrated with their EMR program, Compass Clinical Associates went looking for one more suited to their needs.

Family Counseling Services

FCS Clinical Director, Pat Mellberg, maintains a clear vision for the future of her clinic: top quality patient care and a highly efficient staff. Of the many challenges that confronted her in achieving those goals, few were as daunting as those posed by all the requirements for paper forms and documentation. Maintaining compliance with all the NY state regulations took too much time, effort, and paper. It also could take days to prepare reports and analyses of the clinic operation.

Upstate Cerebral Palsey

Clinic Director, Gordon “Gordy” Dunham, was searching for an EMR solution that would help him with all the complex issues involved in managing compliance with Medicare/Medicaid as well as the NYS Office of Mental Health requirements. That meant ensuring that treatment plans were completed on time for each of the clinics’ roughly 1,700 open cases. Of critical importance was tracking that each billed appointment was matched to a signed progress note. Gordy had to protect his agency from the serious penalties that can ensue when those notes are missing. As an experienced clinic manager, he knew that his operations would be in trouble if he couldn’t identify a rock-solid system for maintaining regulatory compliance.

United Health Services

Ed Rivera, Manager of Outpatient Behavioral Health Services at UHS, has been using ClinicTracker since 2005 to manage an outpatient clinic that offers individual and group psychotherapy. UHS recently upgraded its version of ClinicTracker to take advantage of the many new features and performance enhancements provided as part of the ClinicTracker support agreement.

Oregon Community Programs

Oregon Community Programs (OCP) began searching for an EHR in 2013 because of emerging federal mandates requiring the adoption of computerized records and demonstration of Meaningful Use. ClinicTracker fit the bill because it has always been geared specifically for clinics and agencies that serve patients with mental health conditions. OCP purchased ClinicTracker in July 2013 to meet the various deadlines that the government established. They have been loyal and satisfied customers ever since. This success story is based on an interview with OCP’s executive director, Dr. Peter Sprengelmeyer.

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