Automated Appointment Reminder Software For Patients

Missed appointments can lead to lost revenue and disrupt your practice's workflow, not to mention the impact on your patient's wellbeing. With ClinicTracker’s automated appointment reminder software, you can reduce no-shows and keep your schedule on track. Appointment reminders are sent via phone call and text message automatically.

The appointment reminder capability is fully integrated with the Scheduler, generating automated reminders without any effort on the part of your staff. Patients can confirm, cancel, or reschedule their appointments with the single press of a button or through the ClinicTracker Patient Portal. 

With automated patient appointment reminders, your practice can:

• Reduce no-shows by keeping patients informed of upcoming appointments
• Track canceled appointments in real-time
• Fill canceled or missed appointments more quickly, allowing other clients to book without delays
• Save time by automating routine reminder messages and communication
• Add a personal touch by reaching out to your patients with custom appointment reminders

This messaging service allows you to send appointment reminders in a variety of ways. You can send SMS reminders, voice reminders, or both based pre-configured parameters.

You are also able to set the number of days prior to an appointment date you want a patient notified. You can also tell the system the time of day you want it to begin and end sending messages. Once a staff member adds a new appointment to the Scheduler, you can start sending appointment reminders automatically as the system generates a patient contact list.

At the appropriate time, it communicates with the patient about the upcoming appointment. For the phone option, the system will leave a voice message if no one answers. You also have the option of placing calls or sending an SMS manually. Patients can opt to be placed on a do-not-contact list, or you can create specific groups or event types that will not generate reminders.

ClinicTracker connects your automated appointment reminders directly with the Patient Portal, enabling patients to confirm, cancel, or reschedule appointments easily online. It's another way that we improve patients' experience with your office.

Implementing this feature is quick and easy. We take the lead on all the steps necessary for you to obtain a 10-DLC (10-Digit Long Code) for sending SMS. And the service is inexpensive – just a small transactional rate for each message sent. In most instances, it can pay for itself by eliminating even one no-show. Your practice will become more efficient because it frees your office staff to spend more time on patient retention and acquisition.