Automated Appointment Reminders For Patients

Missed appointments can lead to lost revenue and disrupt your practice’s workflow, not to mention the impact on your patient's wellbeing. ClinicTracker’s Automated Appointment Reminders for Patients ensure that scheduled appointments stay on track with automatic phone call and text message appointment reminders.

The appointment reminder capability is fully integrated with the Scheduler, generating automated reminders without any effort on the part of your staff. Patients can confirm, cancel, or reschedule their appointments with the single press of a button or through the ClinicTracker Patient Portal. 

With automated patient reminders, your practice can:

• Reduce the no-show rate by keeping patients informed of upcoming appointments
• Track canceled appointments in real-time
• Fill canceled or missed appointments more quickly
• Spend more time on patient communication that can't be automated
• Ensure patients do not forget to attend or reschedule their appointments
• Add a personal touch by reaching out to your patients

This messaging service reminds patients either by phone, SMS, or both based on parameters you pre-configure. For example, you can set how many days prior to an appointment you want the patient notified. You can also tell the system the time of day you want it to begin and end sending messages. Once one of your staff adds a new appointment to the Scheduler, the automated service generates a list of patients to contact. At the appropriate time, it communicates with the patient about the upcoming appointment. For the phone option, the system will leave a message if no one answers. You also have the option of placing calls or sending an SMS manually. Patients can opt to be placed on a Do-Not-Contact list, or you can create specific groups or event types that never generate a reminder.

One of the many benefits of ClinicTracker is that all patient information is integrated throughout the system. We’ve taken the next step by incorporating Automated Appointment Reminders into our Patient Portal. Now patients can go online to confirm, cancel, or request a new appointment time. It’s another way that we’re helping you improve patients’ experience with your office.

Implementing this feature is quick and easy. We take the lead on all the steps necessary for you to obtain a 10-DLC (10-Digit Long Code) for sending SMS. And the service is inexpensive – just a small transactional rate for each message sent. In most instances, it can pay for itself by eliminating even one no-show. Your practice will become more efficient because it frees your office staff to spend more time on patient retention and acquisition.