I was trained in a “physical” medicine EMR (vs an EMR geared specifically towards behavioral health) and have found working with ClinicTracker is much easier and more user-friendly. The ability to create custom forms and reports is a huge advantage for our agency.
The support team has been great. Even on requests that are quite out of the ordinary for the system, they have supplied detailed information on how to solve the issue. Sometimes the system just doesn’t support some of the requests that come from our agency and the team is very good at kindly letting us know that the request isn’t possible at that time. I really appreciate all the work everyone has done to help us get up and running successfully.
Very quick response, received additional information and took care of the problem right away. Fabulous support as usual.
Karen gives clear instruction and is easy to talk to.
I really appreciate all the support I’ve received. Everyone has been very patient with all my questions.
The usual fast response! You guys are fantastic!
Additional Feedback on Individual Claim Review Webinar
This was a great webinar. I appreciated the fact that Alycia moved through the training at a good pace with comments of referring to past webinars if a section she was working in was not as familiar to some users. Everything she covered was pertinent and timely to what I am working on currently. I enjoy participating in the webinars even when it is an area where I have attended a webinar previously as it seems I learn something new with each session. Thanks again and keep up the good work!