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The American Heart Association recommends that no more than half of a person’s daily discretionary calorie allowance come from added sugars. That’s about six teaspoons per day for women, and nine teaspoons for men. How much sugar do most Americans actually consume? ClinicTracker Food and Mental Health Link

Friday, 06 November 2015

The Days After ICD-10

Remember the hype surrounding the so-called Y2K bug? the days after icd 10 clinictracker

Computer experts around the world feared that a programming shortcut that allowed only two digits to denote years would crash computers when 1999 turned to 2000. Security specialists painted such a dire picture that many panicked. Newscasts reported people withdrawing cash and filling their gas tanks in preparation for the machines failing in the new year. Fortunately, those mass disruptions never came to pass. 

Monday, 05 October 2015

The Data-Driven Clinic

A few years ago, The New York Times published a story showing how Target tracked a customer’s purchases and determined she was pregnant – even before she had told her parents. Target is among a growing number of businesses that use data to study buying habits. Drugstores, for example, track how often you buy toothpaste or shampoo, then send an ad or coupon when you’re likely to run out.

ClinicTracker improves tracking and analyzing of data for data driven clinics

Monday, 14 September 2015

Employee Retention

Employee Retention

Colorado Community Health Network seeks to fill 90 provider positions at 170 statewide clinics, the Denver Business Journal reported in August. The openings come, in part, as patient roles grow because of increased access to insurance and improved mental health parity rules under the federal Affordable Care Act. The growing need for providers, coupled with the onslaught of Baby Boomer retirements and perennial challenges in the field, conspire to create a critical condition in staffing and retaining behavioral health providers.

ClinicTracker EHR helps improve employee retentionJust one mental health provider exists for every 790 people in the United States, according to a 2014 report by the advocacy group Mental Health America (MHA). Fewer young medical professionals choose the demanding, and less lucrative, mental health and addiction specialties. Weak office infrastructure and voluminous paperwork requirements don't build the field's attractiveness.

"They (young professionals) really want to do the work they feel they're able to, but they get caught up in the miles of paperwork or session limits and aren't able to provide all the services they want," University of Northern Colorado professor Mary Sean O'Halloran told the Denver post in 2013.

Wednesday, 09 September 2015

ICD-10 Webinar September 22, 2015

ICD-10 Webinar September 22, 2015

Live Webinar for CEU Credit
ICD-10: Last Minute Tips for October 1st
Tuesday, September 22nd | 1:00 pm – 2:30 pm EDT
One hour webinar and 30 minute Q&A session

Only three weeks left until October 1, 2015 -- the ICD-10 implementation date. Learn what final preparation steps you should take to mitigate delays in your reimbursements.

Join us for a complimentary live webinar hosted by Navicure on Tuesday, September 22nd at 1:00 pm EDT/10:00 am PDT: ICD-10: Last Minute Tips for October 1st

Thursday, 20 August 2015

Quality of Care

Ask people who have a relative with behavioral health issues about their challenges and you’re likely to get an earful about how they must reinvent the wheel every time their loved one seeks treatment. Why don't doctors talk with each other? Why isn’t there a record of an emergency room visit? Where’s the master list of medications and treatment prescribed? ClinicTracker increases improved quality of care

The questions represent more than abstract frustrations. In recent years we've seen heartbreaking examples of violence and suicide by individuals who seem to have "slipped through the cracks" of the U.S. mental health system. Consider Adam Lanza, who was responsible for the 2012 Sandy Hook school shooting. Or the mass shooting by James Holmes at a movie theater. In a 2013 case, Virginia State Sen. Creigh Deeds was stabbed multiple times in the head and chest by his 24-year-old son, Gus. Gus, who had bipolar disorder, then committed suicide. Since his recovery, Deeds has committed himself to advocating for improving laws related to mental health treatment.

The October 1, 2015 deadline for complying with the ICD-10 nomenclature is fast approaching. After years of delays, the mandate to use these diagnostic codes is pushing the entire medical system to retrain providers and support staff as well as convert EHR and billing software to the new method.

ClinicTracker makes transition to ICD10 easier.

HIPAA will require providers, healthcare clearinghouses, and payers to convert to ICD-10 for billing. The ICD-10 code reflects advances in medicine and uses more current medical terminology. The expanded code format also provides more specific information about the diagnosis. “The ICD-10 code set is also more flexible for expansion and including new technologies and diagnoses,” the American Medical Association (AMA) says.

Catholic Charities is a network of agencies that provides aid to individuals of all faiths.

ClinicTracker EHR is compliant with Wyoming Client Information System regulationsFederal and state grant reporting can be extremely cumbersome and time-consuming. Although the intention of collecting these data is to improve client treatment, the reporting requirements can be so tedious that they often shift staff focus away from managing the agency and providing high quality care. To ease the pain, ClinicTracker has added many state reporting utilities to its behavioral healthcare EHR and practice management system. The software transforms an onerous task into an automatic process.

ClinicTracker EHR is WYCIS compliant.ClinicTracker continues its tradition of keeping up with the evolving standards of the Wyoming Client Information System. On July 19, 2015, we released support for the FY2016 version of the WYCIS specifications, including the ESR and MIS. The Wyoming Client Information System reporting includes client demographics, client services, client outcome, and performance data. ClinicTracker gathers all necessary information in the simplest possible format and validates data for accuracy, ensuring successful submission.

ClinicTracker Partners with NavicureIn our ongoing effort to simplify financial management for mental health clinics, ClinicTracker Behavioral Health EHR has partnered with Navicure, a provider of web-based billing and payment solutions. Navicure assists large and small healthcare organizations to increase revenue, accelerate cashflow, and reduce costs of managing insurance claims and patient payments.


Successful EHR ImplementationAny Behavioral Healthcare and Substance Abuse facility that has adopted a new EHR has undoubtedly endured a fair share of turmoil and frustration. In our experience, most of the difficulties users encounter with their software surface during the implementation phase.

It’s easy for an agency to second-guess its software selection when things get rocky on the road to go-live. Administrators can ask themselves, "After all that due diligence, how did we end up with a program that won’t work for us? Why did we bother checking out all those references, spend so much time researching options, and sit through endless software demos?"

To be sure, some programs simply don’t have what it takes to run a behavioral healthcare agency. They’re missing features that are critical for regulatory compliance and revenue generation. But, while it may be easy to blame the software program for implementation woes, it’s not always a fair assessment. Why? Because implementing an EHR is inherently complicated, regardless of the software’s sophistication. Every clinic has its own nuances, billing requirements, state rules, and staff needs. No program can anticipate every last detail.

ClinicTracker connects with MaineCare

Ready to Pass Time and Cost Savings on to You

ClinicTracker Behavioral Health EHR is now fully certified for direct submission to MaineCare for ICD-9 and ICD-10 claims! What does that mean for you? If you’re a behavioral health agency that uses MaineCare, you’re now set to reap both time and cost savings from our software’s seamless integration into that funding system.

If you’re not familiar with MaineCare, it’s a federal and state-funded program similar to Medicaid that pays expenses for income-eligible patients. While it can help many of the state’s residents, the submission process can be burdensome to clinicians who already are dealing with cost cuts and falling reimbursement rates. That’s why we’ve worked closely with MaineCare so that our customers can once again benefit from ClinicTracker’s laser focus on making administrative life easier.

ClinicTracker can help you test and track patient outcome measures e.g. Hamilton Rating Scale for AnxietyTracking patient outcomes using standardized measures has become an essential requirement of modern clinical practice.

slide2Many electronic health record (EHR) systems on the market offer only limited features. Some just manage schedules and clinical notes. Others need to link to other software systems for billing, managing clinical workflows, administering outcome measures, writing treatment plans, and document management.

Is it okay that most systems "outsource" many of their primary functions?

Absolutely Not! We created ClinicTracker so that hospital clinics, mental health agencies, behavioral health organizations, and chemical/addiction centers could manage their entire practice using one system. We have more features than ANY behavioral health EHR on the market, nearly all of which are integrated directly within our software. Take a look at our features page to learn more.

What does full integration mean for your practice?

Cost and time savings. With everything you need housed under one digital roof, you don’t have to pay for multiple software applications to run your agency. You have a plethora of features gathered within one system: managing document workflow, tracking compliance for staff members and patients, scheduling appointments, collecting revenue, recording clinical outcome measures for evidenced based treatment, making sure your staff are paid promptly, and much, much more.

Can you afford such a powerful system?

Yes, without a doubt. Behavioral health is our passion. We are affordable, robust, and have a 100% satisfaction rating for our customer support. Remember that cheap EHR solutions end up costing you more in the long run with staff upset, a crippled workflow, and your claims stuck in an irretrievable black hole. With ClinicTracker, you won’t have to worry about these pitfalls and can recoup your investment quickly.

As our clients will tell you, ClinicTracker is the better way:

“What do we like? That your technical support is world-class and that you are so willing and quick about making upgrades to the system.”
Family Counseling Services – Cortland, NY

“Although we’re just implementing ClinicTracker, our clinicians have already praised your team for being so supportive. Thank you so much for your attention to customer service.”
OSLC Community Programs – Eugene, OR

“Our staff dreaded changing over to an electronic record. They soon discovered that ClinicTracker made their work easier, not harder.”
The Family & Children’s Society – Binghamton, NY

Check out a demo video to see why ClinicTracker is the better way.

Can your EHR do this?


Friday, 22 May 2015

Behavioral Health EHR

Why should I use ClinicTracker?Given the expense and liabilities involved in adopting a Behavioral Health EHR, the decision has to be systematic and criterion-based. While you probably have a long list of questions you've prepared to ask vendors, we've listed a few we find most important. You'll find that most of them come down to issues of reliability, a reputation for competent support, and customizability.

How long has the EHR vendor been in business?

It takes years to amass all the templates, routines, linkages, billing processes, and workflows that a competent program must have to be helpful to you. You want a program that's been battle tested in multiple settings by thousands of users over a decade or more. ClinicTracker has been serving behavioral and mental health clinics, universities, hospitals, providers, and substance abuse clinics for over fifteen years. That's fifteen years of continuous software development based on ongoing feedback from an enormous user base.

To what extent was the program designed by people who understand the world of behavioral healthcare?

Dr. Michael Gordon, Founder of ClinicTracker EHRDr. Michael Gordon, a well-known clinical psychologist and successful clinic administrator, wanted a software program that could give him the kind of data he needed to track patient flow, staff productivity, and documentation compliance requirements. Not finding any that worked for his services or were affordable, he cast about for someone who could translate his specifications into a user-friendly and easily-supported solution.

He ultimately collaborated with an extraordinarily competent and formally-trained software engineer he could trust to bring his vision to fruition. That programmer, his son and our CEO, created a 100% behavioral health-specific EHR.

How dependable is the program?

Think bullet-proof. After all, ClinicTracker has been steadily at work for over 15 years in different settings with users who sometimes have very limited comfort with computers. If a major bug were to surface, it would have happened long ago. Even if a minor problem arises, we can address it immediately. That's why we always have near-perfect customer support ratings.

Does the program have all the features we might need and, if not, can they add them easily enough?

No other EHR program comes close to ClinicTracker in the sheer number and breadth of features it offers. And we're adding new ones evey day in response to user requests. Actually, the main thrust of our most recent development efforts has been to make it easy for our customers to add forms, report, and outcome measures on their own, without even needing to request program modifcations from our development team.

Do they work with outside, unbiased consultants who serve the behavioral health market and strive to ensure quality control?

Because the behavioral healthcare market is so diverse, we want to make sure that ClinicTracker handles anything and everything that might come its way. We welcome organizations like everythingEHR and The Technology Group who are unbiased consultants serving behavioral health providers and organizations across the United States. They know what YOU need in terms of clinical workflow, functionality, and what is on the horizon when it comes to behavioral healthcare technology. Their input is invaluable and we greatly respect their guidance. Receiving an endorsement from these firms means we have our fingers on the pulse of mental health technology and the industry as a whole.

As our clients will tell you, ClinicTracker is the better way:

“What do we like? That your technical support is world-class and that you are so willing and quick about making upgrades to the system.”
Family Counseling Services – Cortland, NY

“Although we’re just implementing ClinicTracker, our clinicians have already praised your team for being so supportive. Thank you so much for your attention to customer service.”
OSLC Community Programs – Eugene, OR

“Our staff dreaded changing over to an electronic record. They soon discovered that ClinicTracker made their work easier, not harder.”
The Family & Children’s Society – Binghamton, NY

Check out a demo video to see why ClinicTracker is the better way.

Can your EHR do this?


Monday, 04 May 2015

Mental Health EHR

What is a Mental Health EHR?

What Exactly is a Mental Health EHR?

The simple answer is that EHR stands for Electronic Health Record, a term that has largely supplanted the more traditional label, EMR  (Electronic Medical Record).

While the marketplace offers hundreds of EHR/EMR programs, only a relative few focus specifically on all aspects of Behavioral Health (Mental Health, Chemical Dependency, and Addiction). Truth be told, many general EHRs have tried and failed to service the mental health market.


Because the world of Behavioral and Mental Health involves complexities that are unique.

We know what an EHR should offer: a tool that helps your mental health practice keep track of your documentation, revenue, schedules, compliance, and treatment quality.  A great mental health EHR provides all of these features – and more.  ClinicTracker is a great mental health EHR.

A clinical psychologist/administrator and a software engineer developed ClinicTracker over fifteen years ago (watch our story here).  In the software world, experience and a legacy of unending refinement means a feature rich program you can trust. Take a look at the many features that are included in the cost of our affordable electronic health record software.

How Important is Customer Support for a Mental Health EHR?

It’s paramount. We have a 100% satisfied customer support rating and we work hard to keep it that way. We know our clients by name. Our turnaround time for updates and new releases is the fastest in the business. We see our job as making your job easier. Software should be a help, not a hindrance.

How do Mental Health EHRs Fail a Practice?

Programming errors that prevent you from completing tasks.  Ridiculous workflows that make recording treatment plans and notes almost impossible.  A billing system that doesn’t balance your revenue.  Sluggish, overly complicated, and a workflow that isn’t customizable. Need we go on?

Should an EHR/EMR Offer More Than Just Documentation of Treatment Services?

Yes, you want a program that manages every aspect of your agency's workflow. That's why ClinicTracker is also a PM (Practice Management) system, and it can even handle your payroll management!

As our clients will tell you, ClinicTracker is the better way:

“What do we like? That your technical support is world-class and that you are so willing and quick about making upgrades to the system.”
Family Counseling Services – Cortland, NY

“Although we’re just implementing ClinicTracker, our clinicians have already praised your team for being so supportive. Thank you so much for your attention to customer service.”
OSLC Community Programs – Eugene, OR

“Our staff dreaded changing over to an electronic record. They soon discovered that ClinicTracker made their work easier, not harder.”
The Family & Children’s Society – Binghamton, NY

Check out a demo video to see why ClinicTracker is the better way.

Can your EHR do this?


ClinicTracker Behavioral Health EHR has powerful features and an array of benefits.

Get you paid, fast? ClinicTracker can connect to any clearinghouse, integrate with Trizetto (formerly GatewayEDI), transmit directly to insurance payers, and print CMS-1500 claim forms. 

Provide built-in compliance tracking? ClinicTracker generates alerts, messages, and reports regarding overdue treatment plans, unsigned progress notes, and any other compliance indicators. Our document management is fully integrated into the system.

Human Resources? Manage agency staff and documentation, staff security and compliance module, calculate payroll, customizable HR tools and alerts.

Customize workflows, fields, alerts, forms, and outcome measures? ClinicTracker is modifiable down to the smallest detail. You’ll find it easy to make our program fit all of your agency’s requirements.

Features, features, and more features? The benefit of being one of the first EHRs for behavioral health means over fifteen years of continuous product development. Take a peek at how many we have!

Provide a system created by clinicians and administrators who understand the world of behavioral health? ClinicTracker was developed by a team who fully appreciate what needs to happen for a behavioral health agency to be successful. That’s why hospitals, mental health organizations, social service agencies, and chemical dependency centers across the United States have found our program so well suited to their needs.

Help us help you!

ClinicTracker recognizes minority mental health awareness month in July.

"Those most in need are often least likely to be served." Sadly, that's the catchphrase for how mental health services have long been provided in the U.S. Study after study describe a system more oriented toward the worried well than the seriously impaired. The same holds for access to services for minorities. They are far less likely to enjoy quality services, even though the rates of mental disorders for minority communities are at least as high, if not higher, than the rest of the population.

According to the Substance Abuse and Mental Health Services Administration (SAMHSA): "Communities of color tend to experience greater burden of mental and substance use disorders, often due to poorer access to care; inappropriate care; and higher social, environmental, and economic risk factors."

BillingTracker Behavioral Health Integrates Billing Into Your EHRBecause billing for mental health services is notoriously complex, more than half of all support calls to EHR vendors come from the billing department. And much of the dissatisfaction with EHR programs derives not from problems maintaining the clinical record, but from the inability of the software to handle financial processes adequately. It's hard to feel good about your EHR software when you can't submit bills and record payments. Some agencies have even told us that they've come close to shutting their doors because of problems they've had getting the mental health billing package to maintain revenue.

ClinicTracker EHR document management and customizable workflows

ClinicTracker goes way beyond just making it easy for you to digitize your paper forms. Our flexible, built-in document management and customizable workflow system lets you tie documents together into a well-ordered workflow. Just tell the system which forms should be completed for which patients, signed off by which providers, and by which dates. By embedding forms into a document management tracking system, you can monitor compliance and send alerts if paperwork is not completed on time.

White Glove Implementation

ClinicTracker Mental Health EHR White Glove Implementation Service

Implementing a Behavioral Health EHR is inherently frustrating because of all the challenges involved in customizing the software and training staff. At ClinicTracker, we do everything possible to minimize the hassle, drudgery, and guesswork that normally burden new EHR software users. Simply provide us with some basic information (staff names, service codes, location details, etc.) and we handle data input and system configuration. We'll take an active role configuring billing settings, submitting test claims, custom form building, custom report building, data migration, and more. We provide you with a dedicated implementation specialist to guide you through the whole process, from loading staff names and user credentials to specifying labels you want on various forms and fields.

Thursday, 05 February 2015

Online CE Courses for DSM-5 & ICD-10

We're proud to announce that we can offer users of ClinicTracker EHR an opportunity to pursue online education about a range of important professional topics. Thanks to a new collaboration with the Zur Institute, our user community can access CE courses that are timely and relevant (DSM-5, ICD-10, HIPAA, Meaningful Use, and more) at a discounted price.

In December of 2014 we had the pleasure of joining Mental Health News Radio for a discussion about our Behavioral/Mental Health and Chemical Dependency EHR, ClinicTracker Connect.  This interview gave us the opportunity to discuss not only the product but our company philosophy. 


JAG Products, LLC’s ClinicTracker Connect Receives ONC-ACB Certification by Drummond Group

ClinicTracker Receives Surescripts 2013 White Coat of Quality AwardApril 22, 2014 – Syracuse, NY – ClinicTracker, a leading provider of electronic health records software (EHR) to the mental health and substance abuse community, today announced that it has received the Surescripts White Coat of Quality Award for 2013. 

Tuesday, 17 December 2013

DSM-5/ICD-10-CM Ready

ClinicTracker is ready for the 10/1/15 deadline for transition to DSM-5 and ICD-10-CM.With introduction of the DSM-5 Diagnosis Assignment screen, ClinicTracker is ready for the 10/1/15 deadline for transition to DSM-5 and ICD-10-CM.

ClinicTracker was awarded the contract for clinical management software at Yes-U-Can Inc. in Atlanta, Georgia.

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