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ClinicTracker EMR

Look for Superior Behavioral Health EHR Support to Ensure a Smooth Go-Live

Successful EHR ImplementationAny Behavioral Healthcare and Substance Abuse facility that has adopted a new EHR has undoubtedly endured a fair share of turmoil and frustration. In our experience, most of the difficulties users encounter with their software surface during the implementation phase.

It’s easy for an agency to second-guess its software selection when things get rocky on the road to go-live. Administrators can ask themselves, "After all that due diligence, how did we end up with a program that won’t work for us? Why did we bother checking out all those references, spend so much time researching options, and sit through endless software demos?"

To be sure, some programs simply don’t have what it takes to run a behavioral healthcare agency. They’re missing features that are critical for regulatory compliance and revenue generation. But, while it may be easy to blame the software program for implementation woes, it’s not always a fair assessment. Why? Because implementing an EHR is inherently complicated, regardless of the software’s sophistication. Every clinic has its own nuances, billing requirements, state rules, and staff needs. No program can anticipate every last detail.

ClinicTracker Connects With MaineCare

ClinicTracker connects with MaineCare

Ready to Pass Time and Cost Savings on to You

ClinicTracker Behavioral Health EHR is now fully certified for direct submission to MaineCare for ICD-9 and ICD-10 claims! What does that mean for you? If you’re a behavioral health agency that uses MaineCare, you’re now set to reap both time and cost savings from our software’s seamless integration into that funding system.

If you’re not familiar with MaineCare, it’s a federal and state-funded program similar to Medicaid that pays expenses for income-eligible patients. While it can help many of the state’s residents, the submission process can be burdensome to clinicians who already are dealing with cost cuts and falling reimbursement rates. That’s why we’ve worked closely with MaineCare so that our customers can once again benefit from ClinicTracker’s laser focus on making administrative life easier.

Behavioral Health Clinical Outcome Measures

ClinicTracker can help you test and track patient outcome measures e.g. Hamilton Rating Scale for AnxietyTracking patient outcomes using standardized measures has become an essential requirement of modern clinical practice.

Payroll Management

With our new Payroll Management feature, we continue our longstanding tradition of identifying every possible opportunity to establish our software as where you go to get anything and everything done. The more clinic functions are integrated into one solution, the less time you waste re-inputting data, dealing with multiple software packages, and worrying about errors.

With this powerful module, you can immediately determine your payroll expenses for any period of time you select. Because ClinicTracker already knows what's been billed, you just need to initially configure how each of the providers gets reimbursed for each of the services. You can establish those rules based on the Percentage of Billed Amount, Percentage of Collected Amount, Fixed Amount Per Service, or the Fixed Amount Per Unit. It’s all straightforward and intuitive.

To view your payroll, enter a payroll period or one that’s already stored in the system. You can mark the payroll items as Open or Paid and write any notes you want about the pay period – all in a manner of seconds.

You configure the system and ClinicTracker keeps track of your reimbursements for you. You can even print a Payroll Report that displays reimbursements segregated by clinician. Just one more reason that ClinicTracker is the better way!

Watch our video to see this feature in action.

Mental and Behavioral Health Practice Management

slide2Many electronic health record (EHR) systems on the market offer only limited features. Some just manage schedules and clinical notes. Others need to link to other software systems for billing, managing clinical workflows, administering outcome measures, writing treatment plans, and document management.

Is it okay that most systems "outsource" many of their primary functions?

Absolutely Not! We created ClinicTracker so that hospital clinics, mental health agencies, behavioral health organizations, and chemical/addiction centers could manage their entire practice using one system. We have more features than ANY behavioral health EHR on the market, nearly all of which are integrated directly within our software. Take a look at our features page to learn more.

What does full integration mean for your practice?

Cost and time savings. With everything you need housed under one digital roof, you don’t have to pay for multiple software applications to run your agency. You have a plethora of features gathered within one system: managing document workflow, tracking compliance for staff members and patients, scheduling appointments, collecting revenue, recording clinical outcome measures for evidenced based treatment, making sure your staff are paid promptly, and much, much more.

Can you afford such a powerful system?

Yes, without a doubt. Behavioral health is our passion. We are affordable, robust, and have a 100% satisfaction rating for our customer support. Remember that cheap EHR solutions end up costing you more in the long run with staff upset, a crippled workflow, and your claims stuck in an irretrievable black hole. With ClinicTracker, you won’t have to worry about these pitfalls and can recoup your investment quickly.


As our clients will tell you, ClinicTracker is the better way:

“What do we like? That your technical support is world-class and that you are so willing and quick about making upgrades to the system.”
Family Counseling Services – Cortland, NY

“Although we’re just implementing ClinicTracker, our clinicians have already praised your team for being so supportive. Thank you so much for your attention to customer service.”
OSLC Community Programs – Eugene, OR

“Our staff dreaded changing over to an electronic record. They soon discovered that ClinicTracker made their work easier, not harder.”
The Family & Children’s Society – Binghamton, NY



Check out a demo video to see why ClinicTracker is the better way.

Can your EHR do this?

 

Behavioral Health EHR

Why should I use ClinicTracker?Given the expense and liabilities involved in adopting a Behavioral Health EHR, the decision has to be systematic and criterion-based. While you probably have a long list of questions you've prepared to ask vendors, we've listed a few we find most important. You'll find that most of them come down to issues of reliability, a reputation for competent support, and customizability.

How long has the EHR vendor been in business?

It takes years to amass all the templates, routines, linkages, billing processes, and workflows that a competent program must have to be helpful to you. You want a program that's been battle tested in multiple settings by thousands of users over a decade or more. ClinicTracker has been serving behavioral and mental health clinics, universities, hospitals, providers, and substance abuse clinics for over fifteen years. That's fifteen years of continuous software development based on ongoing feedback from an enormous user base.

To what extent was the program designed by people who understand the world of behavioral healthcare?

Dr. Michael Gordon, Founder of ClinicTracker EHRDr. Michael Gordon, a well-known clinical psychologist and successful clinic administrator, wanted a software program that could give him the kind of data he needed to track patient flow, staff productivity, and documentation compliance requirements. Not finding any that worked for his services or were affordable, he cast about for someone who could translate his specifications into a user-friendly and easily-supported solution.

He ultimately collaborated with an extraordinarily competent and formally-trained software engineer he could trust to bring his vision to fruition. That programmer, his son and our CEO, created a 100% behavioral health-specific EHR.

How dependable is the program?

Think bullet-proof. After all, ClinicTracker has been steadily at work for over 15 years in different settings with users who sometimes have very limited comfort with computers. If a major bug were to surface, it would have happened long ago. Even if a minor problem arises, we can address it immediately. That's why we always have near-perfect customer support ratings.

Does the program have all the features we might need and, if not, can they add them easily enough?

No other EHR program comes close to ClinicTracker in the sheer number and breadth of features it offers. And we're adding new ones evey day in response to user requests. Actually, the main thrust of our most recent development efforts has been to make it easy for our customers to add forms, report, and outcome measures on their own, without even needing to request program modifcations from our development team.

Do they work with outside, unbiased consultants who serve the behavioral health market and strive to ensure quality control?

Because the behavioral healthcare market is so diverse, we want to make sure that ClinicTracker handles anything and everything that might come its way. We welcome organizations like everythingEHR and The Technology Group who are unbiased consultants serving behavioral health providers and organizations across the United States. They know what YOU need in terms of clinical workflow, functionality, and what is on the horizon when it comes to behavioral healthcare technology. Their input is invaluable and we greatly respect their guidance. Receiving an endorsement from these firms means we have our fingers on the pulse of mental health technology and the industry as a whole.


As our clients will tell you, ClinicTracker is the better way:

“What do we like? That your technical support is world-class and that you are so willing and quick about making upgrades to the system.”
Family Counseling Services – Cortland, NY

“Although we’re just implementing ClinicTracker, our clinicians have already praised your team for being so supportive. Thank you so much for your attention to customer service.”
OSLC Community Programs – Eugene, OR

“Our staff dreaded changing over to an electronic record. They soon discovered that ClinicTracker made their work easier, not harder.”
The Family & Children’s Society – Binghamton, NY



Check out a demo video to see why ClinicTracker is the better way.

Can your EHR do this?

 

Mental Health EHR

What is a Mental Health EHR?

What Exactly is a Mental Health EHR?

The simple answer is that EHR stands for Electronic Health Record, a term that has largely supplanted the more traditional label, EMR  (Electronic Medical Record).

While the marketplace offers hundreds of EHR/EMR programs, only a relative few focus specifically on all aspects of Behavioral Health (Mental Health, Chemical Dependency, and Addiction). Truth be told, many general EHRs have tried and failed to service the mental health market.

Why?

Because the world of Behavioral and Mental Health involves complexities that are unique.

We know what an EHR should offer: a tool that helps your mental health practice keep track of your documentation, revenue, schedules, compliance, and treatment quality.  A great mental health EHR provides all of these features – and more.  ClinicTracker is a great mental health EHR.

A clinical psychologist/administrator and a software engineer developed ClinicTracker over fifteen years ago (watch our story here).  In the software world, experience and a legacy of unending refinement means a feature rich program you can trust. Take a look at the many features that are included in the cost of our affordable electronic health record software.

How Important is Customer Support for a Mental Health EHR?

It’s paramount. We have a 100% satisfied customer support rating and we work hard to keep it that way. We know our clients by name. Our turnaround time for updates and new releases is the fastest in the business. We see our job as making your job easier. Software should be a help, not a hindrance.

How do Mental Health EHRs Fail a Practice?

Programming errors that prevent you from completing tasks.  Ridiculous workflows that make recording treatment plans and notes almost impossible.  A billing system that doesn’t balance your revenue.  Sluggish, overly complicated, and a workflow that isn’t customizable. Need we go on?

Should an EHR/EMR Offer More Than Just Documentation of Treatment Services?

Yes, you want a program that manages every aspect of your agency's workflow. That's why ClinicTracker is also a PM (Practice Management) system, and it can even handle your payroll management!


As our clients will tell you, ClinicTracker is the better way:

“What do we like? That your technical support is world-class and that you are so willing and quick about making upgrades to the system.”
Family Counseling Services – Cortland, NY

“Although we’re just implementing ClinicTracker, our clinicians have already praised your team for being so supportive. Thank you so much for your attention to customer service.”
OSLC Community Programs – Eugene, OR

“Our staff dreaded changing over to an electronic record. They soon discovered that ClinicTracker made their work easier, not harder.”
The Family & Children’s Society – Binghamton, NY



Check out a demo video to see why ClinicTracker is the better way.

Can your EHR do this?

 

Can Your Behavioral Health EHR Do This?

ClinicTracker Behavioral Health EHR has powerful features and an array of benefits.

Get you paid, fast? ClinicTracker can connect to any clearinghouse, integrate with Trizetto (formerly GatewayEDI), transmit directly to insurance payers, and print CMS-1500 claim forms. 

Provide built-in compliance tracking? ClinicTracker generates alerts, messages, and reports regarding overdue treatment plans, unsigned progress notes, and any other compliance indicators. Our document management is fully integrated into the system.

Human Resources? Manage agency staff and documentation, staff security and compliance module, calculate payroll, customizable HR tools and alerts.

Customize workflows, fields, alerts, forms, and outcome measures? ClinicTracker is modifiable down to the smallest detail. You’ll find it easy to make our program fit all of your agency’s requirements.

Features, features, and more features? The benefit of being one of the first EHRs for behavioral health means over fifteen years of continuous product development. Take a peek at how many we have!

Provide a system created by clinicians and administrators who understand the world of behavioral health? ClinicTracker was developed by a team who fully appreciate what needs to happen for a behavioral health agency to be successful. That’s why hospitals, mental health organizations, social service agencies, and chemical dependency centers across the United States have found our program so well suited to their needs.

Help us help you!

July is National Minority Mental Health Awareness Month

ClinicTracker recognizes minority mental health awareness month in July.

"Those most in need are often least likely to be served." Sadly, that's the catchphrase for how mental health services have long been provided in the U.S. Study after study describe a system more oriented toward the worried well than the seriously impaired. The same holds for access to services for minorities. They are far less likely to enjoy quality services, even though the rates of mental disorders for minority communities are at least as high, if not higher, than the rest of the population.

According to the Substance Abuse and Mental Health Services Administration (SAMHSA): "Communities of color tend to experience greater burden of mental and substance use disorders, often due to poorer access to care; inappropriate care; and higher social, environmental, and economic risk factors."

Mental Health Billing: Does your EHR keep the revenue flowing?

BillingTracker Behavioral Health Integrates Billing Into Your EHRBecause billing for mental health services is notoriously complex, more than half of all support calls to EHR vendors come from the billing department. And much of the dissatisfaction with EHR programs derives not from problems maintaining the clinical record, but from the inability of the software to handle financial processes adequately. It's hard to feel good about your EHR software when you can't submit bills and record payments. Some agencies have even told us that they've come close to shutting their doors because of problems they've had getting the mental health billing package to maintain revenue.

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