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ClinicTracker EMR

Is Meaningful Use for Behavioral Healthcare Ending or is it Evolving After 2016?

Frustrated Doctor

Physicians have freely expressed frustration over the Centers for Medicare & Medicaid Services’ (CMS) Meaningful Use program.“Doctors want to spend their time with patients, not measuring the number of clicks,” American Medical Association (AMA) President Steven J. Stack, MD, said late last year in a statement.

Wanted: A Perfect Patient Portal

PatientPortalClinicTrackerEHR

Thanks to web-based patient portals, we all have far more access to our medical providers and health records than ever before.ClinicTracker EHR Patient PortalThese secure online websites allow 24-hour access to personal health information. They also allow us to communicate with healthcare providers, track appointments, and verify/manage records the same way we track our online purchases or social media accounts.

Protecting Health Information from Hackers

Screenshot 2016 01 14 11.37.56

Hackers gained access in February 2015 to as many as 80 million customers of the nation's second-largest health insurance company, Anthem Inc. ClinicTracker improves data security The information they stole included names, birthdays, medical IDs, Social Security numbers, employment information, and street/email addresses, company officials told media outlets. 

School-Based Treatment - Billing Complexities

Many students come to school these days with more than just their books and backpacks. They also carry the burdens of stress from family disruption, poverty, and mental illness. ClinicTracker School Based Treatment and Billing Complexities In fact, about one in five school-aged children meet the criteria for a psychiatric diagnosis, and about half of them begin experiencing symptoms by age 14.

Why Most Providers Don't Like EHRs

Can't remember all the ingredients for those chocolate chip cookies? Google the recipe on your smartphone. Looking for a cab? There’s an app for that. Want to keep track of all your contacts?frustrated+women+on+computer No problem. We’ve all become adept at increasing our productivity by computerizing just about everything.

Community Training Series

ClinicTracker Community Training Series

 

Our ClinicTracker support team has always explored every possible way to help our users learn about the system and manage any issues that might arise. Our latest initiative is the Community Training Series – a format we've designed to make it easy for you to have regular and convenient access to our staff.

  • Got a long list of questions you've been meaning to ask about ClinicTracker or BillingTracker?
  • Have the feeling that you're not taking full advantage of all the many features our software offers?
  • Wish you had some scheduled time to ask us about how to customize the program so that it more perfectly aligns with your workflow?

Each webinar will include both a presentation on a specific topic as well as an opportunity for you to ask about whatever you wish. No matter what else is going on in your world, you’ll know that we’re regularly available to talk about what’s on your mind about our system.

From time to time we also schedule “Pop-up Webinars.” We present them whenever a group of our users expresses interest in hearing about a particular topic.

Upcoming Webinars

Here's a list of upcoming topics. If you have suggestions of topics you want us to cover, click here to let us know:

Date / TimeTitleDescriptionRegistration
Thursday 4/4/19
1:30 pm - 2:00 pm ET

Out of the Box Workflow Series: Recording the Patient Appointment

In this webinar, we'll show you the typical workflow a clinician might follow to document a patient visit, including:

  • Recording appointment details
  • Adjusting billable time
  • Selecting appropriate service
  • Recording a progress note
  • Sending progress notes for supervisory review
  • Completing other required paperwork
Register Now
Thursday 4/18/19
1:30 pm - 2:00 pm ET

Out of the Box Workflow Series: Billing for Appointments

In this webinar, we'll show you how to create and process claims from appointments recorded in the patient record. Topics will include:

  • Transitioning the appointment
  • Reviewing appointment details within the patient's billing account
  • Creating a claim individually or in a batch
  • Submitting claims to a clearinghouse or directly to a payor
  • Generating patient statements
Register Now
Thursday 5/2/19
1:30 pm - 2:00 pm ET

Out of the Box Workflow Series: Applying Payments

Based on years of feedback, we have refined the payment collection process to fit typical workflows. During this webinar, we'll show you how to apply ERAs, paper EOBs, and patient payments as efficiently as possible. Even if you've recorded payments in the system before, you may find that a right-click menu could save hours each week.

Register Now
Thursday 5/16/19
1:30 pm - 2:00 pm ET

Out of the Box Workflow Series: Claim Follow-up

Following up on aging claims can be a tedious process. In this webinar, we'll show you an efficient way to identify unpaid claims, record billing notes, and send collection letters.

 

 

Register Now
Thursday 5/30/19
1:30 pm - 2:00 pm ET

Out of the Box Workflow Series: Financial Reporting

During this webinar, we'll walk through some of the pre-stored financial reports, including those related to claims, payments, and aging. We'll also provide pointers on building your own reports.

Register Now
Thursday 6/13/19
1:30 pm - 2:00 pm ET

Creating Custom Progress Note Forms

Although ClinicTracker comes with a number of built-in Progress Note templates, you may want to create your own. In this webinar, we'll show you how to create templates and explain how they integrate into the system just like any other Progress Note.

Register Now
Thursday 6/27/19
1:30 pm - 2:00 pm ET

Customizing the Paperwork Menu

When you first start using ClinicTracker, it will organize your paperwork menu using the default display and include all the templates your system administrators have enabled. In this webinar, we'll show you how to adjust the default view for your organization. We'll also explain how to adjust your individual configuration to best suit your needs by showing/hiding certain items and organizing forms the way that works best for you.

Register Now
Thursday 7/11/19
1:30 pm - 2:00 pm ET

ERA Module Upgrades

Based on user feedback, we've made many changes to the ERA module to enhance functionality and improve efficiency. Join us to learn new ways to split payments, update file dates, add claim notes, perform bulk actions, and more.

Register Now
Thursday 7/25/19
1:30 pm - 2:00 pm ET

Patient Portal Processes

During this webinar we'll show you some of the basic Patient Portal processes, including:

  • Creating a Patient Portal account (by office staff and by a new patient)
  • Creating Authorized Representative Accounts and General User Management
  • Accessing the Portal (via a clinic code or a direct URL)
  • Sending messages (individual messages or in bulk) and including secure attachments
  • Requesting form completion
Register Now
Thursday 8/8/19
1:30 pm - 2:00 pm ET

New Features and Functionality

  Register Now

Web-Based Staff Portal

With our web-based Staff Portal, your staff can access key information stored in ClinicTracker from anywhere, on any device. The most valuable feature is an online scheduler that presents both a list and graphical view of your appointments or those of colleagues who have granted you permissions. You can also view the calendar by patient or room as well as schedule both one-time and recurring events – all in the same format you’ve become accustomed to in ClinicTracker.

The Staff Portal is especially handy because it allows you to synchronize your ClinicTracker schedule with whatever calendars you use on other devices and services. Downloading an individual event or specific events displayed on-screen is easy. You can even set up a real-time calendar feed from within programs such as Microsoft Outlook or Gmail.

In addition to scheduling, the Staff Portal lets staff create and complete custom forms online using the same method you’ve come to know on the Patient Portal. For example, a staff member could enter information on a form designed to gather demographic information directly into a web-connected device. All information then flows directly into the ClinicTracker EHR. Those data are accessible remotely or from your desktop application.

We will continue to add features to the Staff Portal over time. Next up is a replication of ClinicTracker’s unified messaging system. You’ll be able to send and receive secure messages within our software no matter where you're working, in addition to receiving messages from your colleagues, compliance alert, signature requests, and ePrescribing notifications. It’s just another example of how ClinicTracker is the better way.

Look for Superior Behavioral Health EHR Support to Ensure a Smooth Go-Live

Successful EHR ImplementationAny Behavioral Healthcare and Substance Abuse facility that has adopted a new EHR has undoubtedly endured a fair share of turmoil and frustration. In our experience, most of the difficulties users encounter with their software surface during the implementation phase.

It’s easy for an agency to second-guess its software selection when things get rocky on the road to go-live. Administrators can ask themselves, "After all that due diligence, how did we end up with a program that won’t work for us? Why did we bother checking out all those references, spend so much time researching options, and sit through endless software demos?"

To be sure, some programs simply don’t have what it takes to run a behavioral healthcare agency. They’re missing features that are critical for regulatory compliance and revenue generation. But, while it may be easy to blame the software program for implementation woes, it’s not always a fair assessment. Why? Because implementing an EHR is inherently complicated, regardless of the software’s sophistication. Every clinic has its own nuances, billing requirements, state rules, and staff needs. No program can anticipate every last detail.

ClinicTracker Connects With MaineCare

ClinicTracker connects with MaineCare

Ready to Pass Time and Cost Savings on to You

ClinicTracker Behavioral Health EHR is now fully certified for direct submission to MaineCare for ICD-9 and ICD-10 claims! What does that mean for you? If you’re a behavioral health agency that uses MaineCare, you’re now set to reap both time and cost savings from our software’s seamless integration into that funding system.

If you’re not familiar with MaineCare, it’s a federal and state-funded program similar to Medicaid that pays expenses for income-eligible patients. While it can help many of the state’s residents, the submission process can be burdensome to clinicians who already are dealing with cost cuts and falling reimbursement rates. That’s why we’ve worked closely with MaineCare so that our customers can once again benefit from ClinicTracker’s laser focus on making administrative life easier.

Behavioral Health Clinical Outcome Measures

ClinicTracker can help you test and track patient outcome measures e.g. Hamilton Rating Scale for AnxietyTracking patient outcomes using standardized measures has become an essential requirement of modern clinical practice.

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