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ClinicTracker EMR

Improving Internal Communication and Collaboration

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Thanks to technology, many of us connect constantly with others via Facebook, Twitter, LinkedIn, instant messaging programs, and other such applications. People now expect the same convenient, instant communication tools in their business lives.

Managing a Behavioral Healthcare Practice with Multiple Locations

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Healthcare practices that operate more than one site can usually offer patients more convenient locations and a broader array of programs and practitioners. Your bottom line can also improve through economies of scale and better visibility within a community.

Is Outsourcing Your Billing Right For You?

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Years ago, a doctor's offices could be self-contained and efficient. The physician had plenty of time to treat patients, while his efficient nurse/secretary tracked medical records, set appointments, and processed bills and payments. But today's complex healthcare system has made that memory a distant one. Doctors are increasingly pressed for time amid federal mandates for EHR and meaningful-use compliance, complex diagnosis and billing codes, and bewildering payment and reimbursement models.

Billing Service

Billing Service Transparent Web

Struggling to manage claims processing and patient billing? Confused by intricate mental health, Workers Comp, or substance abuse billing requirements? Thinking about outsourcing the entire mess?

ClinicTracker’s Billing Service for mental health and substance abuse agencies could be the answer to your billing woes. We can save you time, money, and all the hassle involved in submitting claims and chasing reimbursement. Choose our service so you can make this chronic administrative headache fade away. We have the expertise and software to make it happen – and smoothly.

How Does Our Comprehensive Medical Billing Service Work?

  • First, we conduct an exhaustive review of your current system with an eye toward developing a fully accountable and effective billing process going forward. One of our billing experts will work with you to configure our software so that, at every turn, it submits claims insurance companies are likely to accept.
  • Next, we develop a strategy for handling claim rejections so that they are remedied as quickly as possible (we're talented at identifying errors and rectifying them.
  • From that point on, we assume the responsibility for your revenue cycle management tasks, including patient account billing and claim submissions, handling denials, managing claim tracking, and ensuring billing compliance. Our sophisticated on-demand reporting features keep you informed every step of the way.


We’ll help you transition from paper to electronic claims or take over your current electronic claims processes. Our Billing Service will:

  • Integrate your clinical and billing workflows – no double entry, no inefficiencies
  • Create and submit claims
  • Work rejections and resubmit claims
  • Handle waterfall billings and process patient statements
  • Send bad debt to collections

Contact us today to learn how to enroll in ClinicTracker's Billing Service.

Achieve Greater Billing Success

Hear what one of our clients had to say about us:

I just wanted to reach out to say thank you for all your sustained efforts with the billing. I found out on Friday that we are getting a huge payment this week for a regular weekly electronic batch from Fidelis and claims are also approved for the following week. So it looks like we are up and running with our main payer for weekly claims! 

This is a huge moment for us since it represents financial stability and sustainability. We couldn’t have done it without all of your efforts and support, through a particularly challenging time for our agency. Thanks for keeping at it and enduring a very drawn-out and stressful process as we got everything in order despite unforeseen roadblocks we ran into as a new clinic. I look forward to continuing our work together.

- Ian L. of VCS Mental Health Clinic

Here are just some of the reasons why you should select ClinicTracker’s Billing Service:

  • We know the ins and outs of billing for mental health and substance abuse services. (General medical billing services usually don’t have the expertise.)
  • Enjoy the benefits of one-stop shopping and technical support for your EHR and billing services.
  • Need the capacity for institutional billing (UB-04 or 837I)? No problem.
  • Want us to handle provider credentialing? Not an issue with our service partner, TriZetto Provider Solutions.
  • Access real-time billing reports right from your ClinicTracker/BillingTracker desktop.
  • Reduce overhead costs, track claims efficiently, and know that you’re working with a system designed for fast and accurate revenue management.
  • Budget friendly and affordable (with individualized pricing.)
  • Our dedicated billing team will help you find success every step of the way! 

Contact us today to learn how to enroll in ClinicTracker's Billing Service.

Is Meaningful Use for Behavioral Healthcare Ending or is it Evolving After 2016?

Frustrated Doctor

Physicians have freely expressed frustration over the Centers for Medicare & Medicaid Services’ (CMS) Meaningful Use program.“Doctors want to spend their time with patients, not measuring the number of clicks,” American Medical Association (AMA) President Steven J. Stack, MD, said late last year in a statement.

Wanted: A Perfect Patient Portal


Thanks to web-based patient portals, we all have far more access to our medical providers and health records than ever before.ClinicTracker EHR Patient PortalThese secure online websites allow 24-hour access to personal health information. They also allow us to communicate with healthcare providers, track appointments, and verify/manage records the same way we track our online purchases or social media accounts.

Protecting Health Information from Hackers

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Hackers gained access in February 2015 to as many as 80 million customers of the nation's second-largest health insurance company, Anthem Inc. ClinicTracker improves data security The information they stole included names, birthdays, medical IDs, Social Security numbers, employment information, and street/email addresses, company officials told media outlets. 

School-Based Treatment - Billing Complexities

Many students come to school these days with more than just their books and backpacks. They also carry the burdens of stress from family disruption, poverty, and mental illness. ClinicTracker School Based Treatment and Billing Complexities In fact, about one in five school-aged children meet the criteria for a psychiatric diagnosis, and about half of them begin experiencing symptoms by age 14.

Why Most Providers Don't Like EHRs

Can't remember all the ingredients for those chocolate chip cookies? Google the recipe on your smartphone. Looking for a cab? There’s an app for that. Want to keep track of all your contacts?frustrated+women+on+computer No problem. We’ve all become adept at increasing our productivity by computerizing just about everything.

Community Training Series

ClinicTracker Community Training Series


Our ClinicTracker support team has always explored every possible way to help our users learn about the system and manage any issues that might arise. Our latest initiative is the Community Training Series – a format we've designed to make it easy for you to have regular and convenient access to our staff.

  • Got a long list of questions you've been meaning to ask about ClinicTracker or BillingTracker?
  • Have the feeling that you're not taking full advantage of all the many features our software offers?
  • Wish you had some scheduled time to ask us about how to customize the program so that it more perfectly aligns with your workflow?

Each webinar will include both a presentation on a specific topic as well as an opportunity for you to ask about whatever you wish. No matter what else is going on in your world, you’ll know that we’re regularly available to talk about what’s on your mind about our system.

From time to time we also schedule “Pop-up Webinars.” We present them whenever a group of our users expresses interest in hearing about a particular topic.

Upcoming Webinars

Here's a list of upcoming topics. If you have suggestions of topics you want us to cover, click here to let us know:

Date / TimeTitleDescriptionRegistration
Thursday 5/30/19
1:30 pm - 2:00 pm ET

Out of the Box Workflow Series: Financial Reporting

During this webinar, we'll walk through some of the pre-stored financial reports, including those related to claims, payments, and aging. We'll also provide pointers on building your own reports.

Register Now
Thursday 6/6/19
1:30 pm - 2:00 pm ET

Out of the Box Workflow Series: Claim Follow-up

Following up on aging claims can be a tedious process. In this webinar, we'll show you an efficient way to identify unpaid claims, record billing notes, and send collection letters.



Register Now
Thursday 6/13/19
1:30 pm - 2:00 pm ET

Creating Custom Progress Note Forms

Although ClinicTracker comes with a number of built-in Progress Note templates, you may want to create your own. In this webinar, we'll show you how to create templates and explain how they integrate into the system just like any other Progress Note.

Register Now
Thursday 6/27/19
1:30 pm - 2:00 pm ET

Customizing the Paperwork Menu

When you first start using ClinicTracker, it will organize your paperwork menu using the default display and include all the templates your system administrators have enabled. In this webinar, we'll show you how to adjust the default view for your organization. We'll also explain how to adjust your individual configuration to best suit your needs by showing/hiding certain items and organizing forms the way that works best for you.

Register Now
Thursday 7/11/19
1:30 pm - 2:00 pm ET

ERA Module Upgrades

Based on user feedback, we've made many changes to the ERA module to enhance functionality and improve efficiency. Join us to learn new ways to split payments, update file dates, add claim notes, perform bulk actions, and more.

Register Now
Thursday 7/25/19
1:30 pm - 2:00 pm ET

Patient Portal Processes

During this webinar we'll show you some of the basic Patient Portal processes, including:

  • Creating a Patient Portal account (by office staff and by a new patient)
  • Creating Authorized Representative Accounts and General User Management
  • Accessing the Portal (via a clinic code or a direct URL)
  • Sending messages (individual messages or in bulk) and including secure attachments
  • Requesting form completion
Register Now
Thursday 8/8/19
1:30 pm - 2:00 pm ET

New Features and Functionality

  Register Now
Thursday 8/22/19
1:30 pm - 2:00 pm ET

Life and Times of a Custom Form: Part 1 - Overview

What makes ClinicTracker unique is the extent to which you can customize it down to the smallest detail. But we have learned that users are unaware of all the options available to them in shaping the program to their exact needs. In this series, we will illustrate those options by sharing one clinic’s experience creating a form, embedding it in a compliance workflow, and generating customized reports. Register Now
Thursday 9/5/19
1:30 pm - 2:00 pm ET

Life and Times of a Custom Form: Part 2 - Building the Form

The first step in creating a custom form is to decide exactly what information you want to collect and how you want that data entered into the system. You want complete control to accommodate the information you need to gather, as well as flexibility to allow people to enter that information in ways that support their daily workflows. We will share an example of how one clinic designed and implemented a custom form into their clinic workflow. Register Now
Thursday 9/19/19
1:30 pm - 2:00 pm ET

Life and Times of a Custom Form: Part 3 - Compliance Rules

  Register Now
Thursday 10/3/19
1:30 pm - 2:00 pm ET

Life and Times of a Custom Form: Part 4 - Administering Forms via Patient Portal

  Register Now
Thursday 10/17/19
1:30 pm - 2:00 pm ET

Life and Times of a Custom Form: Part 5 - Creating and Running Reports Based on Custom Data

  Register Now
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