Collecting healthcare bad debt has always been a challenge. That’s why ClinicTracker EHR and Transworld Systems (TSI) have teamed up to streamline the process and improve your bottom line. Users can access TSI’s proprietary collections platform directly from our EHR. The integration lets practices identify, select, and electronically transfer delinquent patient accounts to TSI for collections.
Benefits of ClinicTracker/TSI Integration
- Forward bad debt claims with a few clicks
- Expedite the payment process
- Lower internal costs
- Increase cash flow for revenue cycle management
- Maintain positive patient relationships
TSI is a leader in healthcare collections. Its solutions are secured and strengthened by continued investments in three major fields: compliance, data analytics, and technology. These investments serve to increase their operational efficiency and our clients’ ROI, but also protect our clients’ brands and reputations.
Over nearly 50 years, TSI has developed an expertise in collecting for the healthcare industry. “We pride ourselves on our engagement of patients, which includes using a sympathetic and diplomatic approach in our communications to help maintain the relationships you worked so hard to create,” says Scott from TSI.
Why use TSI for mental health and substance abuse debt collection?
Diplomatic. TSI understands that you need your money collected, but they are also committed to treating your patients with respect and dignity. You can rest assured that TSI will work appropriately with your clients.
Compliant. TSI’s Compliance Management System is woven into every fiber of its operations. The strategy minimizes risk, prevents violations, and ensures compliance with federal and state consumer protection laws.
Information Security. TSI is committed to maintaining the highest standards of cyber security. Both providers and clients can be confident that the company uses the latest technology available to safeguard private data.
Effective. TSI uses cutting-edge predictive analytics models that allows them to dynamically forecast how likely a person is to make a payment on debt. Targeting accounts based on likelihood to pay yields the best results.
Here are some pointers to help you evaluate your current collections process:
- Are you asking your collections agency the right questions?
- What steps are they following to make sure you stay compliant and your data stays secure?
- How are they utilizing technology to maximize your recoveries?
Read these staggering facts related to healthcare collections:
- Healthcare providers recover less than 9% of every dollar of bad debt borne out of high deductible health plans.
- Regulatory tides are constantly shifting. HHS’s Office for Civil Rights is becoming more aggressive in enforcing HIPAA regulations.
- The digital world in which we live and work is a dangerous one. In 2016 alone, the average data breach cost $4 million.
TSI is a market-leading provider of accounts receivable management and student loan servicing solutions. TSI's global operations are powered by proprietary algorithms and a best-in-class compliance management system. Their clients include Fortune 100 corporations, national and regional healthcare providers, financial institutions, state and federal government organizations, educational institutions, and small and medium-sized businesses.
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In a momentous legal settlement, eClinicalWorks (eCW) was fined for lying to customers about its electronic health record software being Meaningful Use certified. Investigators also found that eCW was unlawfully paying influential customers a total of $392,000 in kickbacks for recommending their products to prospective customers. Even more accusations were uncovered when Brendan Delaney, a new customer in the process of implementing their EHR, indicated several software issues that put patient safety at risk. Among other things, eCW failed to sufficiently test their software and correct urgent software bugs before release.
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Before 2000, nine out of 10 U.S. doctors updated their patients’ records by hand and maintained paper files with demographics and treatment notes. In the last decade, though, physicians – motivated by mandates and hoping to improve patient outcomes and their bottom line – have increasingly embraced EHRs. As of 2015, 87% of office-based physicians had adopted some form of EHR; that’s up from 42% in 2008. By this March, 67% of all providers (office-based or otherwise) reported using an EHR. Responding to the growing need, at least 1,100 vendors offer an EHR.
ClinicTracker EHR Now Offers a Medical Billing Service for Mental Health and Substance Abuse Agencies
ClinicTracker’s Billing Service emerged from the frustration many agencies experienced trying to find a high quality medical billing service dedicated to managing the complex billing requirements of mental health and substance abuse agencies. Most of these organizations have found that general medical billing services simply are unprepared to manage revenue in the world of behavioral health. For example, most services do not have the capacity to automate billing overrides specific to mental health claims or process institutional claims (paper UB-04 or electronic 837I). ClinicTracker handles those requirements and more.
5 Budgeting Tips For Implementing Your Mental Health EHR
Unless you have endless resources, it makes sense to do some homework before committing to a major purchase. Whether looking for a house, a vehicle, or a new sound system, savvy shoppers read up on preferred features, performance records, and prices. The same goes for healthcare agencies selecting an EHR. Behavioral healthcare and substance abuse practices, which typically entail complex billing and reporting procedures, require features that suit their unique needs. These tips will help you budget and prepare for this important transition.
ClinicTracker EHR is Up-To-Date With Greater Columbia Behavioral Health's (GCBH) New Form Requirements
"Greater Columbia Behavioral Health (GCBH) is one of several Behavioral Health Organizations (BHOs) in Washington State. GCBH manages a network of Behavioral Health agencies located in Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Klickitat, Walla Walla, Whitman and Yakima counties. GCBH operates through an Inter-local Agreement with these 10 counties to provide services through contracts with the State of Washington." (www.GCBH.org, 2017)
ClinicTracker EHR and TSI Join Forces to Provide Users with an Automated and Efficient Collections Interface
ClinicTracker, a robust, future-proof mental health and substance abuse EHR, announced that it is partnering with TSI to provide an automated collections interface for users seeking a more productive collections process.
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No question about it – figuring out how to move old data into a new EHR can be intimidating. For mental health/substance abuse agencies, the change requires handling mountains of records required by insurance companies and regulatory agencies as well as complex reports and billing information. As with any big project, it helps to break the tasks into discrete goals and actions. These steps will help you plan your data migration and make the process go smoothly.