How Much Is Your Mental Health Agency Leaking Money?
If you live in a part of the world that experiences cold weather, it’s time to winterize your home. Close all the windows tightly, wrap pipes with insulation, add weather-stripping or caulk to doors. As our frugal elders would say, “There’s no sense spending good money to heat the outdoors.”
A similar concern applies to behavioral healthcare agencies; if you work hard to run an effective and efficient practice, you don’t want to lose profits by leaking money. The complex billing requirements of mental health and substance abuse agencies create many opportunities for even the best-intentioned practices to spring leaks that cost you productivity and profits.
Telehealth has become a major force in behavioral healthcare. But few EHRs are equipped to handle the special challenges of scheduling appointments across time zones, integrating videoconferencing functionality, and meeting verification requirements.
Our EHR has a built-in telehealth service for mental health and substance abuse agencies. It gives you a ready-made method for interacting with your patients remotely using an internet-connected desktop, laptop, or other mobile device equipped with a webcam. We make it simple to set up telepsychiatry/telemedicine appointments, conduct sessions, access recordings, and keep records — all using the standard
ClinicTracker interface you’ve come to know so well.
Plenty of Scheduling Options
- Schedule across time zones based on both clinician and patient locations
- Configure services, locations, and event types to generate telehealth visits automatically
- Schedule telehealth visits using the same scheduling system staff already uses for other types of appointments
- Allow patients to view and access scheduled sessions from within the Patient Portal
Keep Patient Records Current
- Automatically stores all video/audio recordings within the cloud, not on your computer
- Access all recordings within the patient’s ClinicTracker record
See More Patients
- Expand your market by offering telehealth services
- The telehealth platform accommodates single and group sessions
- Telehealth appointments are HIPAA compliant
- Conduct unlimited telehealth sessions with each channel you configure
Performance Measurement Reports
Welcome to Performance Measurement Reports – an exciting new practice management tool from ClinicTracker. We designed it as an effortless way for administrators to keep close tabs on their operations. You tell ClinicTracker what metrics you want to follow, and the system automatically emails you a complete report on whatever schedule you select. It’s a built-in warning system that keeps an eye on your business at all times—and you don’t have to lift a finger.
- Receive automated emails that report on whether the metrics you selected have fallen outside your acceptable range
- Choose which days of the week you'd like the software to email reports
- View, sort, and graph data within ClinicTracker
- Print or export charts in standard formats
Benefits of Performance Measurement Reports
Drive Business Performance
- Keep an eye on the flow of intakes, admissions, and discharges
- Track the number of active intakes and patient sessions per day
- Monitor kept vs. missed appointments
Keep Operations Healthy
- Oversee your agency’s status even when you’re busy managing other responsibilities
- Be proactive, not reactive, in making critical business decisions
Improve Financial Control
- Monitor the number of unbilled appointments
- Keep patient and insurer credit balances in check
- Make sure your staff is paying attention to applied payments and adjustments from patients/insurers
- Keep up with compliance workflow items, such as unsigned or missing progress notes
- Always be prepared for regulatory inspections
We developed the Community Training Series as another way of helping our users learn about ClinicTracker and gain regular access to our team of support experts. Over the years we’ve covered many topics, from those that address the basics to others that consider more advanced topics.
Here we present all the webinars we’ve recorded. They are organized by topic. To watch one, hover your cursor over the webinar you want to view and click "Watch Now."
If you have suggestions for topics we should cover in future webinars, click here to tell us about them.
5 Ways To Streamline Your Behavioral Health Billing
If time is money, you must make every process related to managing revenue as efficient as possible, from the moment you set appointments until payments arrive. Effective revenue management means you get paid as much and as quickly as possible. Because mental health and substance abuse agencies face unusually complex billing and reporting requirements, streamlining operations is especially important.
ClinicTracker Launches Bundle for Small Mental Health and Substance Abuse Agencies
ClinicTracker introduces a Small Practice Bundle that fully addresses the needs small practices have for an EHR and Practice Management system. By including expert Billing Services, it even solves the thorny problem of managing the revenue stream. Providers can focus on patient care instead of handling insurance claim rejections and other billing headaches.
ClinicTracker EHR Partners with Change Healthcare to Seamlessly Integrate Lab and Ancillary Services
ClinicTracker, a mental health and substance abuse EHR, has collaborated with Change Healthcare, one of the largest, independent healthcare technology companies in the United States. The ClinicTracker lab integration allows agencies open access to more than 600 labs across the country. It will facilitate smoother interactions between providers and labs when processing lab orders, viewing automated results, and creating reports within ClinicTracker.
Effects of Coordinated Care on Mental Health EHRs
The promises of coordinated care are simple: better quality of care, improved patient outcomes and cost savings. In the words of the U.S. Department of Health & Human Services (HHS), coordinated care “involves deliberately organizing patient care activities and sharing information among all of the participants concerned with a patient’s care to achieve safer and more effective care.”
Lab Orders and Results
ClinicTracker has collaborated with Change Healthcare to add an intuitive lab order capability within our EHR system. This new feature enables agencies to create and send orders, then automatically receive results from the lab, monitoring the status along the way. Regardless of which laboratory or ancillary service provider your agency needs to order from, you will have the ability to track those orders by status and receive all the commensurate results in a way that seamlessly integrates with ClinicTracker.
Change Healthcare’s Clinical Network already integrates with over 600 labs across the country. If your lab is in-network, integrating orders and results into ClinicTracker is a very simple process. For out-of-network labs, Change Healthcare will work to build connectivity and incorporate them into their growing network.
Features of Change Healthcare Lab Orders and Results
Change Healthcare Clinical Network Orders and Results quickly connects laboratories and ancillary services to the provider offices they serve, producing clean orders, quick results, and satisfied clinicians. Results and reports are delivered back to provider offices, streamlining workflow and reducing manual effort. Clinical Network solutions have been designed to work within existing infrastructure to reduce potential financial and operational risks. Change Healthcare electronically delivers more than 50 million results and clinical reports, and over 13 million orders per year on their Clinical Network. Features include:
- Automated results routing into ClinicTracker
- Easy to use ordering solution
- Lab results are made available to the patient via the patient portal
- Integrated rules ensure the order is sent correctly the first time
- Online directory of services available from participating service providers
- AutoPrint automated printing available
Benefits of Lab Orders and Results
Laboratory or other ancillary service providers have their clinical and business rules integrated into your ordering process, making orders immediately ready for processing and billing upon receipt.
Reduce Call Backs
Getting the order right the first time eliminates phone calls to your office to gather needed clinical or financial information often missing in a paper-based process.
The Clinical Network provides the ability to place orders electronically and delivers results within the system and workflow you are already accustomed to. That increases your office staff’s efficiency and leverages the patient-centric record you have already invested in.
Regardless of which laboratory or ancillary service provider you need to order from, you’ll have the ability to track those orders by status and receive all the commensurate results in a way that seamlessly integrates with ClinicTracker. Change Healthcare Clinical Network can deliver all the results cohesively in your existing ClinicTracker EHR workflow to allow you to manage patient outcomes based on data from all your diagnostic providers.
About Change Healthcare
Change Healthcare is one of the largest, independent healthcare technology companies in the United States. Working alongside our customers and partners, we enable better patient care, choice, and outcomes at scale. As a new company, Change Healthcare has increased capabilities for innovation, investment, and customer service. We provide software and analytics, network solutions and technology-enabled services. Through our broad portfolio of solutions, Change Healthcare is able to serve the needs of multiple stakeholders in the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers.
Collecting healthcare bad debt has always been a challenge. That’s why ClinicTracker EHR and Transworld Systems (TSI) have teamed up to streamline the process and improve your bottom line. Users can access TSI’s proprietary collections platform directly from our EHR. The integration lets practices identify, select, and electronically transfer delinquent patient accounts to TSI for collections.
Benefits of ClinicTracker/TSI Integration
- Forward bad debt claims with a few clicks
- Expedite the payment process
- Lower internal costs
- Increase cash flow for revenue cycle management
- Maintain positive patient relationships
TSI is a leader in healthcare collections. Its solutions are secured and strengthened by continued investments in three major fields: compliance, data analytics, and technology. These investments serve to increase their operational efficiency and our clients’ ROI, but also protect our clients’ brands and reputations.
Over nearly 50 years, TSI has developed an expertise in collecting for the healthcare industry. “We pride ourselves on our engagement of patients, which includes using a sympathetic and diplomatic approach in our communications to help maintain the relationships you worked so hard to create,” says Scott from TSI.
Why use TSI for mental health and substance abuse debt collection?
Diplomatic. TSI understands that you need your money collected, but they are also committed to treating your patients with respect and dignity. You can rest assured that TSI will work appropriately with your clients.
Compliant. TSI’s Compliance Management System is woven into every fiber of its operations. The strategy minimizes risk, prevents violations, and ensures compliance with federal and state consumer protection laws.
Information Security. TSI is committed to maintaining the highest standards of cyber security. Both providers and clients can be confident that the company uses the latest technology available to safeguard private data.
Effective. TSI uses cutting-edge predictive analytics models that allows them to dynamically forecast how likely a person is to make a payment on debt. Targeting accounts based on likelihood to pay yields the best results.
Here are some pointers to help you evaluate your current collections process:
- Are you asking your collections agency the right questions?
- What steps are they following to make sure you stay compliant and your data stays secure?
- How are they utilizing technology to maximize your recoveries?
Read these staggering facts related to healthcare collections:
- Healthcare providers recover less than 9% of every dollar of bad debt borne out of high deductible health plans.
- Regulatory tides are constantly shifting. HHS’s Office for Civil Rights is becoming more aggressive in enforcing HIPAA regulations.
- The digital world in which we live and work is a dangerous one. In 2016 alone, the average data breach cost $4 million.
TSI is a market-leading provider of accounts receivable management and student loan servicing solutions. TSI's global operations are powered by proprietary algorithms and a best-in-class compliance management system. Their clients include Fortune 100 corporations, national and regional healthcare providers, financial institutions, state and federal government organizations, educational institutions, and small and medium-sized businesses.