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eClinicalWorks Meaningful Use Lawsuit Makes It Easier For Mental Health Agencies To Switch To ClinicTracker EHR

EClinicalWorks Meaningful Use Lawsuit

In a momentous legal settlement, eClinicalWorks (eCW) was fined for lying to customers about its electronic health record software being Meaningful Use certified. Investigators also found that eCW was unlawfully paying influential customers a total of $392,000 in kickbacks for recommending their products to prospective customers. Even more accusations were uncovered when Brendan Delaney, a new customer in the process of implementing their EHR, indicated several software issues that put patient safety at risk. Among other things, eCW failed to sufficiently test their software and correct urgent software bugs before release.

How to Increase Productivity and Staff Retention: EHR Efficiency Plugins

EHR Productivity Features

Even without the uncertainty about the future of the country’s healthcare delivery system, behavioral health and substance abuse providers face significant challenges. Demand for services is up, thanks to the devastating opioid addiction epidemic and rising suicide rates. At the same time, the population of practicing psychiatrists declined by 10 percent between 2003 and 2013, and 55 percent of U.S. counties have no psychiatrists at all.

The EHR Features Clinic Staff Use Most Frequently: A Modest Research Study

Top Mental Health EHR Features

Many electronic health record systems tout a vast array of features – automatic call reminders, billing, scheduling, form generators, paperwork templates, scanning, and just about anything that addresses customers’ needs. Our system, ClinicTracker, offers so many features that we’ve often shied away from listing them all, fearing that we might overwhelm prospective users. Simplicity has a certain initial appeal, even though complex capabilities inevitably prove essential for tailoring an EHR to an agency’s specific requirements.

What To Expect From Your EHR Vendor

Selecting an EHR VendorBefore 2000, nine out of 10 U.S. doctors updated their patients’ records by hand and maintained paper files with demographics and treatment notes. In the last decade, though, physicians – motivated by mandates and hoping to improve patient outcomes and their bottom line – have increasingly embraced EHRs. As of 2015, 87% of office-based physicians had adopted some form of EHR; that’s up from 42% in 2008. By this March, 67% of all providers (office-based or otherwise) reported using an EHR. Responding to the growing need, at least 1,100 vendors offer an EHR.

ClinicTracker EHR Now Offers a Medical Billing Service for Mental Health and Substance Abuse Agencies

ClinicTracker Medical Billing Service

ClinicTracker’s Billing Service emerged from the frustration many agencies experienced trying to find a high quality medical billing service dedicated to managing the complex billing requirements of mental health and substance abuse agencies. Most of these organizations have found that general medical billing services simply are unprepared to manage revenue in the world of behavioral health. For example, most services do not have the capacity to automate billing overrides specific to mental health claims or process institutional claims (paper UB-04 or electronic 837I). ClinicTracker handles those requirements and more.

5 Budgeting Tips For Implementing Your Mental Health EHR

Budgeting for an EHRUnless you have endless resources, it makes sense to do some homework before committing to a major purchase. Whether looking for a house, a vehicle, or a new sound system, savvy shoppers read up on preferred features, performance records, and prices. The same goes for healthcare agencies selecting an EHR. Behavioral healthcare and substance abuse practices, which typically entail complex billing and reporting procedures, require features that suit their unique needs. These tips will help you budget and prepare for this important transition.

ClinicTracker EHR is Up-To-Date With Greater Columbia Behavioral Health's (GCBH) New Form Requirements

ClinicTracker EHR is compliant with Wyoming Client Information System regulations"Greater Columbia Behavioral Health (GCBH) is one of several Behavioral Health Organizations (BHOs) in Washington State. GCBH manages a network of Behavioral Health agencies located in Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Klickitat, Walla Walla, Whitman and Yakima counties. GCBH operates through an Inter-local Agreement with these 10 counties to provide services through contracts with the State of Washington." (www.GCBH.org, 2017)

ClinicTracker EHR and TSI Join Forces to Provide Users with an Automated and Efficient Collections Interface

gI 62619 ClinicTrackerNewVersion(1)

ClinicTracker, a robust, future-proof mental health and substance abuse EHR, announced that it is partnering with TSI to provide an automated collections interface for users seeking a more productive collections process.

Moving Old Data to Your New EHR: Tips for Mental Health/Substance Abuse Agencies

post ehr implementation efficiency

No question about it – figuring out how to move old data into a new EHR can be intimidating. For mental health/substance abuse agencies, the change requires handling mountains of records required by insurance companies and regulatory agencies as well as complex reports and billing information. As with any big project, it helps to break the tasks into discrete goals and actions. These steps will help you plan your data migration and make the process go smoothly.

Credentialing Service

ClinicTracker EHR has added credentialing to the portfolio of services we offer through our partner, TriZetto Provider Solutions (TPS). Credentialing is a powerful combo of "people and process." Whether your practice needs to be credentialed for the first time or you need re-credentialing assistance, you can trust their experienced team to gather, validate and confirm each piece of critical data in the credentialing process.

Obtaining and maintaining provider credentialing is critical to successful revenue management. This burdensome administrative task requires high attention to detail and dedicated follow-through. That explains why 85% of applications are missing the information insurance companies require before they will reimburse for a provider’s services. The TPS team of trained credentialing experts and their powerful technology workflow tool ensures a faster path to credentialing providers and accelerating revenue collection.

TriZetto Patient Statement Service   Sending Invoices Just Got Easier Website Image

Features and Benefits

The expert staff at TPS will gather information for each provider and develop a credentialing packet and application that they submit to payors. They subsequently monitor all applications to make sure they were accepted. Most importantly, their team pays close attention to re-credentialing schedules and timelines, making sure every provider’s credentials are always up-to-date. You’ll get a weekly report regarding all stages of the credentialing process for each payor. Timely appeals make it possible to resolve denied credentialing requests quickly. Plus, you'll have a powerful workflow tool at your disposal that streamlines and prioritizes the process of reviewing paper documents and requirements.

TPS credentialing professionals know the intricacies of gathering the right information for each insurance company, and how to follow up so that details don’t get missed:

  • Online forms submitted and confirmations tracked
  • Completed, printed packages sent to your staff for mailing to payers requiring mailed submissions
  • Continuous follow up with each payer to provide you with ongoing status updates

What does this all mean for you? You can be far more assured that the claims you submit will be paid. Let the TPS professionals help capture revenue previously written off due to high “Days in Enrollment” and free up your personnel to focus on other high-value activities for your organization.

Ready to get started? To learn more or schedule an assessment, contact us with the form below.

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