Telehealth

ehr telehealth service

Telehealth has become a major force in behavioral healthcare. But few EHRs are equipped to handle the special challenges of scheduling appointments across time zones, integrating videoconferencing functionality, and meeting verification requirements.

Our EHR has a built-in telehealth service for mental health and substance abuse agencies. It gives you a ready-made method for interacting with your patients remotely using an internet-connected desktop, laptop, or other mobile device equipped with a webcam. We make it simple to set up telepsychiatry/telemedicine appointments, conduct sessions, access recordings, and keep records — all using the standard
ClinicTracker interface you’ve come to know so well.

Contact us about using your Telehealth Service!

Plenty of Scheduling Options

  • Schedule across time zones based on both clinician and patient locations
  • Configure services, locations, and event types to generate telehealth visits automatically
  • Schedule telehealth visits using the same scheduling system staff already uses for other types of appointments
  • Allow patients to view and access scheduled sessions from within the Patient Portal

 Keep Patient Records Current

  • Automatically stores all video/audio recordings within the cloud, not on your computer
  • Access all recordings within the patient’s ClinicTracker record

 See More Patients

  • Expand your market by offering telehealth services
  • The telehealth platform accommodates single and group sessions

Stay Compliant

  • Telehealth appointments are HIPAA compliant

Flexible Usage

  • Conduct unlimited telehealth sessions with each channel you configure

Performance Measurement Reports

PMR Email

Welcome to Performance Measurement Reports – an exciting new practice management tool from ClinicTracker. We designed it as an effortless way for administrators to keep close tabs on their operations. You tell ClinicTracker what metrics you want to follow, and the system automatically emails you a complete report on whatever schedule you select. It’s a built-in warning system that keeps an eye on your business at all times—and you don’t have to lift a finger.

  • Receive automated emails that report on whether the metrics you selected have fallen outside your acceptable range
  • Choose which days of the week you'd like the software to email reports
  • View, sort, and graph data within ClinicTracker
  • Print or export charts in standard formats

Benefits of Performance Measurement Reports

Drive Business Performance

  • Keep an eye on the flow of intakes, admissions, and discharges
  • Track the number of active intakes and patient sessions per day
  • Monitor kept vs. missed appointments

Keep Operations Healthy

  • Oversee your agency’s status even when you’re busy managing other responsibilities
  • Be proactive, not reactive, in making critical business decisions

Improve Financial Control

  • Monitor the number of unbilled appointments
  • Keep patient and insurer credit balances in check
  • Make sure your staff is paying attention to applied payments and adjustments from patients/insurers

Stay Compliant

  • Keep up with compliance workflow items, such as unsigned or missing progress notes
  • Always be prepared for regulatory inspections

Recorded Webinars

ClinicTracker Community Training Series

 

We developed the Community Training Series as another way of helping our users learn about ClinicTracker and gain regular access to our team of support experts. Over the years we’ve covered many topics, from those that address the basics to others that consider more advanced topics.

Here we present all the webinars we’ve recorded. They are organized by topic. To watch one, hover your cursor over the webinar you want to view and click "Watch Now."

If you have suggestions for topics we should cover in future webinars, click here to tell us about them.

  • All
  • Admin
  • Basics Series
  • Billing
  • Claims
  • Cloud Communications
  • Collaboration
  • Compliance
  • Compliance Builder
  • DSM 5
  • Form Builder
  • Group Appointments
  • Hosting Service
  • Kno2
  • Management Tools
  • New User
  • Patient Portal
  • PatientPortal
  • Patient Records
  • Portals
  • Q&A
  • Report Builder
  • Scheduling
  • Staff Records
  • Telehealth
  • Tips
  • Treatment Plans
  • TriZetto
  • Upgrades
  • Title
  • Date
  • Pop up Webinar: Custom Form Output - 1/17/2019

    Pop up Webinar: Custom Form Output - 1/17/2019

    WATCH NOW!

    Watch this informal, user-requested live webinar.
    • Report Builder
  • How To Create Advanced Formulas in Report Builder and Form Builder - 1/10/2019

    How To Create Advanced Formulas in Report Builder and Form Builder - 1/10/2019

    WATCH NOW!

    While ClinicTracker's customization tools offer wizard-type features to create formula calculations, their real power lies in the advanced view of the formula builder. However, we realize building complex formulas is not within everyone's skill set.Although we can't teach everyone to be a programmer, we will show you some
    • Form Builder
    • Report Builder
  • Maximize Benefit of Your Patient Portal Series: Attending Telehealth Appointments via the Portal - 10/4/2018

    Maximize Benefit of Your Patient Portal Series: Attending Telehealth Appointments via the Portal - 10/4/2018

    • PatientPortal
    • Telehealth
  • Pop up Webinar: Treatment Plan Customization - 12-20-2018

    Pop up Webinar: Treatment Plan Customization - 12-20-2018

    WATCH NOW!

    Watch this informal, user-requested live webinar. You will learn how to: Customize Modalities, Objectives, Goals, and Problem Domain drop downs; Change the default system labels to match your terminology; Alter key Treatment Plan settings; Add/hide Treatment Plan tab
    • Treatment Plans
  • ClinicTracker New User Series: Related Documents - 12/13/2018

    ClinicTracker New User Series: Related Documents - 12/13/2018

    WATCH NOW!

    ClinicTracker's primary role is to keep all of a patient's records in one digital location. You enter most of the information directly into the system. But you also might have external documents (such as lab results, referral correspondence, and court papers) that you want to attach to the
    • New User
  • ClinicTracker New User Series: Quick View Pane - 11/29/2018

    ClinicTracker New User Series: Quick View Pane - 11/29/2018

    WATCH NOW!

    The Quick View Pane (QVP) provides an at-a-glance view of critical information pertaining to a patient record. It can include Patient Notes, Custom Form Alerts, Billing Notes, Clinic-Wide Notes, and even be extended using Form Builder.
    • New User
  • ClinicTracker New User Series: Frequently Used Icons - 11/15/2018

    ClinicTracker New User Series: Frequently Used Icons - 11/15/2018

    WATCH NOW!

    ClinicTracker presents icons across the top of each screen. If you are ever confused about what an icon represents, simply place your mouse over the icon for a brief description. During this webinar we'll discuss the icons you will encounter and when to use them.
    • New User
  • Pop up Webinar: Group Appointments - 11/8/2018

    Pop up Webinar: Group Appointments - 11/8/2018

    WATCH NOW!

    Watch to learn more about setting up group appointments, including assigning clients and then recording the event.
    • Group Appointments
  • ClinicTracker New User Series: Frequently Used Conventions - 11/1/2018

    ClinicTracker New User Series: Frequently Used Conventions - 11/1/2018

    WATCH NOW!

    ClinicTracker uses standard conventions to make entering data and navigating through the system as easy as possible. Watch to learn more about how to maximize your experience with the software.
    • New User
  • Compliance Basic Overview, Pop-up Webinar - 10/22/2018

    Compliance Basic Overview, Pop-up Webinar - 10/22/2018

    • Compliance
  • BillingTracker Admin User Basic Overview, Pop-up Webinar - 10/19/2018

    BillingTracker Admin User Basic Overview, Pop-up Webinar - 10/19/2018

    • Billing
  • ClinicTracker New User Series: Frequently Used Controls - 10/18/2018

    ClinicTracker New User Series: Frequently Used Controls - 10/18/2018

    WATCH NOW!

    Like all software programs, ClinicTracker offers different methods (or "controls") for interacting with the system. Examples are drop-down lists, text boxes, and checklists. During this webinar, we'll review these controls so you understand how to use them to their fullest potential.
    • New User
  • Form Builder Advanced Overview, Pop-up Webinar - 10/17/2018

    Form Builder Advanced Overview, Pop-up Webinar - 10/17/2018

    • Form Builder
  • Form Builder Basics Overview, Pop-up Webinar - 10/15/2018

    Form Builder Basics Overview, Pop-up Webinar - 10/15/2018

    • Form Builder
  • Mazimize the benefit of Patient Portal - Booking an Appointment Corrected: 9/20/2018

    Mazimize the benefit of Patient Portal - Booking an Appointment Corrected: 9/20/2018

    WATCH NOW!

    Patients can now manage their own schedules through the Patient Portal. Learn how they can find, schedule, confirm, and cancel appointments without having to involve you or your front office staff. Our webinar will cover: Finding an available appointment; Scheduling an appointment; Confirming/cancelling appointments
    • Patient Portal
  • Maximize the Benefit of Your Patient Portal Series - Collaborating on Documentation via the Portal

    Maximize the Benefit of Your Patient Portal Series - Collaborating on Documentation via the Portal

    WATCH NOW!

    Clinics often ask clients to complete forms, rating scales, and other materials during the course of diagnosis and treatment. Managing that paperwork flow securely and efficiently has become of paramount concern for administrators and providers alike. That’s why ClinicTracker's Patient Portal has become so central to agency workflows
    • Patient Portal
  • Faxing Doesn't Have To Be Taxing - Presented by Kno2 & ClinicTracker

    Faxing Doesn't Have To Be Taxing - Presented by Kno2 & ClinicTracker

    WATCH NOW!

    ClinicTracker recently completed integration with Kno2’s cloud faxing and Direct secure messaging services. Now you have even more ways of collaborating simply and securely with internal departments and external agencies. The basics of cloud faxing; An explanation of Direct secure messaging; The simple process of using Kno2 services
    • Cloud Communications
  • Maximize the Benefit of Your Patient Portal Series - Admission Packages Through the Portal: 8/9/2018

    Maximize the Benefit of Your Patient Portal Series - Admission Packages Through the Portal: 8/9/2018

    WATCH NOW!

    The ClinicTracker Patient Portal has many powerful features, including one that allows new clients to complete a set of forms online. Information from those forms flows directly into the ClinicTracker EHR. Your staff will have access to intake information without ever having to deal with paper forms. During
    • Patient Portal
  • Maximize the Benefit of Your Patient Portal Series - Patient Portal Registration: 7/26/2018

    Maximize the Benefit of Your Patient Portal Series - Patient Portal Registration: 7/26/2018

    WATCH NOW!

    In this first session of a multi-part series on using ClinicTracker's Patient Portal, we'll start at the beginning. The session will show how a patient can arrive at your website and create an account. We will cover the following topics: How to direct patients to your Patient Portal;
    • Patient Portal
  • Claim Preparation Series - Fee Schedules: 7/12/2018

    Claim Preparation Series - Fee Schedules: 7/12/2018

    WATCH NOW!

    Some payor-specific contracts stipulate service fees that might differ from what you normally charge. In this webinar, we'll show you how to configure those fee schedules so you can track what payments to expect from each payor, when reimbursements deviate from those fee schedules, and much more. In
    • Claims
  • Claim Preparation Series - Billing Clinician Override: 6/28/2018

    Claim Preparation Series - Billing Clinician Override: 6/28/2018

    WATCH NOW!

    Sometimes you have to send a claim to an insurance company that one clinician rendered under another provider's information. Insurance companies establish rules for managing that scenario. We'll show you how to automate the process by reviewing how to: Establish a new billing clinician override rule; Understand when
    • Claims
  • Claim Preparation Series - CPT and Revenue Code Override Rules: 6/14/2018

    Claim Preparation Series - CPT and Revenue Code Override Rules: 6/14/2018

    WATCH NOW!

    Certain insurance companies require that you use an alternative CPT or Revenue code, different than what you would typically include on a claim. It can be a hassle for billers to choose the correct CPT code based on the patient's payor for each of the services you provide.
    • Claims
  • Claim Preparation Series - Modifiers and Modifier Rules: 5/31/2018

    Claim Preparation Series - Modifiers and Modifier Rules: 5/31/2018

    WATCH NOW!

    Billers often have to attach Modifiers to CPT codes when they submit claims to insurance companies. These Modifiers explain to the payor how the the service code deviates from the normal description (for example, if the place of service was non-standard or a provider with a higher credential
    • Claims
  • Claim Preparation Series - Segmentation of Services for Reporting and Billing Rules: 5/17/2018

    Claim Preparation Series - Segmentation of Services for Reporting and Billing Rules: 5/17/2018

    WATCH NOW!

    The services behavioral health agencies provide are often segmented into categories (Programs) to make it easier to generate reports and configure program-specific requirements. ClinicTracker allows you to track the services you provide based on these Program categories. In this webinar, we will review: Accessing the Program Input form;
    • Claims
  • Claim Preparation Series - Appointment Save Restrictions: 5/3/2018

    Claim Preparation Series - Appointment Save Restrictions: 5/3/2018

    WATCH NOW!

    If you're not aware of the many complexities that are inherent in billing for behavioral health services, you can easily lose money on appointments insurance companies will reject or deny. ClinicTracker's Appointment Save Restrictions makes sure your staff save records in a way that will maximize reimbursement. During
    • Claims
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5 Ways To Streamline Your Behavioral Health Billing

ClinicalTracker 350x350

If time is money, you must make every process related to managing revenue as efficient as possible, from the moment you set appointments until payments arrive. Effective revenue management means you get paid as much and as quickly as possible. Because mental health and substance abuse agencies face unusually complex billing and reporting requirements, streamlining operations is especially important.

ClinicTracker Launches Bundle for Small Mental Health and Substance Abuse Agencies

ClinicTracker Small Practice Bundle

ClinicTracker introduces a Small Practice Bundle that fully addresses the needs small practices have for an EHR and Practice Management system. By including expert Billing Services, it even solves the thorny problem of managing the revenue stream. Providers can focus on patient care instead of handling insurance claim rejections and other billing headaches.

ClinicTracker EHR Partners with Change Healthcare to Seamlessly Integrate Lab and Ancillary Services

Change Healthcare Partnership

ClinicTracker, a mental health and substance abuse EHR, has collaborated with Change Healthcare, one of the largest, independent healthcare technology companies in the United States. The ClinicTracker lab integration allows agencies open access to more than 600 labs across the country. It will facilitate smoother interactions between providers and labs when processing lab orders, viewing automated results, and creating reports within ClinicTracker.

Effects of Coordinated Care on Mental Health EHRs

coordinatedcare

The promises of coordinated care are simple: better quality of care, improved patient outcomes and cost savings. In the words of the U.S. Department of Health & Human Services (HHS), coordinated care “involves deliberately organizing patient care activities and sharing information among all of the participants concerned with a patient’s care to achieve safer and more effective care.”

Lab Orders and Results

ClinicTracker has collaborated with Change Healthcare to add an intuitive lab order capability within our EHR system. This new feature enables agencies to create and send orders, then automatically receive results from the lab, monitoring the status along the way. Regardless of which laboratory or ancillary service provider your agency needs to order from, you will have the ability to track those orders by status and receive all the commensurate results in a way that seamlessly integrates with ClinicTracker.

Change Healthcare’s Clinical Network already integrates with over 600 labs across the country. If your lab is in-network, integrating orders and results into ClinicTracker is a very simple process. For out-of-network labs, Change Healthcare will work to build connectivity and incorporate them into their growing network.

Features of Change Healthcare Lab Orders and Results

Change Healthcare Clinical Network Orders and Results quickly connects laboratories and ancillary services to the provider offices they serve, producing clean orders, quick results, and satisfied clinicians. Results and reports are delivered back to provider offices, streamlining workflow and reducing manual effort. Clinical Network solutions have been designed to work within existing infrastructure to reduce potential financial and operational risks. Change Healthcare electronically delivers more than 50 million results and clinical reports, and over 13 million orders per year on their Clinical Network. Features include:

  • Automated results routing into ClinicTracker
  • Easy to use ordering solution
  • Lab results are made available to the patient via the patient portal
  • Integrated rules ensure the order is sent correctly the first time
  • Online directory of services available from participating service providers
  • AutoPrint automated printing available

Benefits of Lab Orders and Results

Improve Efficiency

Laboratory or other ancillary service providers have their clinical and business rules integrated into your ordering process, making orders immediately ready for processing and billing upon receipt.

Reduce Call Backs

Getting the order right the first time eliminates phone calls to your office to gather needed clinical or financial information often missing in a paper-based process.

Streamlined Workflow

The Clinical Network provides the ability to place orders electronically and delivers results within the system and workflow you are already accustomed to. That increases your office staff’s efficiency and leverages the patient-centric record you have already invested in.

Drive Outcomes

Regardless of which laboratory or ancillary service provider you need to order from, you’ll have the ability to track those orders by status and receive all the commensurate results in a way that seamlessly integrates with ClinicTracker. Change Healthcare Clinical Network can deliver all the results cohesively in your existing ClinicTracker EHR workflow to allow you to manage patient outcomes based on data from all your diagnostic providers.

About Change Healthcare

Change Healthcare is one of the largest, independent healthcare technology companies in the United States. Working alongside our customers and partners, we enable better patient care, choice, and outcomes at scale. As a new company, Change Healthcare has increased capabilities for innovation, investment, and customer service. We provide software and analytics, network solutions and technology-enabled services. Through our broad portfolio of solutions, Change Healthcare is able to serve the needs of multiple stakeholders in the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers.

Collections Service

Collecting healthcare bad debt has always been a challenge. That’s why ClinicTracker EHR and Transworld Systems (TSI) have teamed up to streamline the process and improve your bottom line. Users can access TSI’s proprietary collections platform directly from our EHR. The integration lets practices identify, select, and electronically transfer delinquent patient accounts to TSI for collections.

Benefits of ClinicTracker/TSI Integration

  • Forward bad debt claims with a few clicks
  • Expedite the payment process
  • Lower internal costs
  • Increase cash flow for revenue cycle management
  • Maintain positive patient relationships

Contact us now to start using a more productive collections process.

TSI is a leader in healthcare collections. Its solutions are secured and strengthened by continued investments in three major fields: compliance, data analytics, and technology. These investments serve to increase their operational efficiency and our clients’ ROI, but also protect our clients’ brands and reputations.

Over nearly 50 years, TSI has developed an expertise in collecting for the healthcare industry. “We pride ourselves on our engagement of patients, which includes using a sympathetic and diplomatic approach in our communications to help maintain the relationships you worked so hard to create,” says Scott from TSI.

Why use TSI for mental health and substance abuse debt collection?

Diplomatic. TSI understands that you need your money collected, but they are also committed to treating your patients with respect and dignity. You can rest assured that TSI will work appropriately with your clients.

Compliant. TSI’s Compliance Management System is woven into every fiber of its operations. The strategy minimizes risk, prevents violations, and ensures compliance with federal and state consumer protection laws.

Information Security. TSI is committed to maintaining the highest standards of cyber security. Both providers and clients can be confident that the company uses the latest technology available to safeguard private data.

Effective. TSI uses cutting-edge predictive analytics models that allows them to dynamically forecast how likely a person is to make a payment on debt. Targeting accounts based on likelihood to pay yields the best results.

Collections Considerations

Here are some pointers to help you evaluate your current collections process:

  • Are you asking your collections agency the right questions?
  • What steps are they following to make sure you stay compliant and your data stays secure?
  • How are they utilizing technology to maximize your recoveries?

Collections Facts

Read these staggering facts related to healthcare collections:

  • Healthcare providers recover less than 9% of every dollar of bad debt borne out of high deductible health plans.
  • Regulatory tides are constantly shifting. HHS’s Office for Civil Rights is becoming more aggressive in enforcing HIPAA regulations.
  • The digital world in which we live and work is a dangerous one. In 2016 alone, the average data breach cost $4 million.

About TSI

TSI is a market-leading provider of accounts receivable management and student loan servicing solutions. TSI's global operations are powered by proprietary algorithms and a best-in-class compliance management system. Their clients include Fortune 100 corporations, national and regional healthcare providers, financial institutions, state and federal government organizations, educational institutions, and small and medium-sized businesses.

eClinicalWorks Meaningful Use Lawsuit Makes It Easier For Mental Health Agencies To Switch To ClinicTracker EHR

EClinicalWorks Meaningful Use Lawsuit

In a momentous legal settlement, eClinicalWorks (eCW) was fined for lying to customers about its electronic health record software being Meaningful Use certified. Investigators also found that eCW was unlawfully paying influential customers a total of $392,000 in kickbacks for recommending their products to prospective customers. Even more accusations were uncovered when Brendan Delaney, a new customer in the process of implementing their EHR, indicated several software issues that put patient safety at risk. Among other things, eCW failed to sufficiently test their software and correct urgent software bugs before release.

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