Regulatory Compliance
Throughout the country providers are encountering an increasingly aggressive regulatory environment. Errors that were once regarded as honest oversights are now considered evidence of fraud. Auditors are actually penalizing agencies to the tune of many thousands, even millions of dollars, usually for relatively minor paperwork transgressions. You can read more about Medicaid "take-backs" in an article on the New York Nonprofit Press website, which has been reproduced here.
Implementing ClinicTracker will protect your agency against costly penalties. While compliance ultimately requires the staff to be diligent about paperwork, ClinicTracker ensures that everyone remains fully aware of his or her responsibilities while simultaneously easing the burden of documentation requirements. Indeed, ClinicTracker stands as an ever-vigilant guard against regulatory noncompliance. It tracks the entire paperwork stream and monitors the aging of confidentiality consents. BillingTracker allows you to submit HIPAA-Compliant claims according to industry-standard practices.
Learn more about Compliance Builder - an early warning system that helps your staff keep compliance items up-to-date.
Below are examples of the citations auditors often issue against agencies as well as ways ClinicTracker can help avoid those penalties through a series of prompts, alerts, and reports.
| Office of the Medicaid Inspector General Reasons Cited in Final Audit Shortfalls | How ClinicTracker Helps you Avoid OMIG Audit Issues |
| Patient's Progress Note fails to document that service plan goals were addressed | Templated Progress Notes have a dedicated section for relating session details to established goals and objectives from the Treatment Plan (promoting the Golden Thread) |
| Treatment Plan missing physician signature | Signatures are required to complete/lock Treatment Plans |
| The amount, frequency, or duration of the service rendered did not comply with the service plan | Treatment Plans and Progress Notes are recorded through one integrated system, ensuring that they are always in sync with one another |
| Start and/or end time of the session was not recorded | Software requires clinician to enter all information about the session that regulators require |
| Missing Treatment Plan | Compliance alerts notify the clinician, supervisor, and QA/UR staff of missing or overdue Treatment Plans, Progress Notes, and other documentation |
| Practitioner did not sign the entry in the medical record | ClinicTracker captures signatures electronically with time and date stamps for auditing purposes |
| Treatment Plan Review lacked the required signature of a member of the multidisciplinary team | ClinicTracker captures all signatures required for Treatment Plans |
| Medical record did not contain a level of care determination signed and dated within two visits of the service | Built in template for LOCADTR (Level of Care for Alcohol and Drug Treatment Referral) not only ensures that level of care is addressed, but also handles Level of Care determination algorithm based on responses to simple yes/no questions |
Product Briefs
Click to download product briefs that describe many of ClinicTracker's features:
- Accounting Integration - Abila (Community Brands)
- Automated Appointment Reminder Service
- BillingTracker
- ClinicTracker Mobile
- Collaboration
- Customization
- Direct Secure Electronic Messaging
- Compliance
- Custom Form Builder
- Custom Report Builder
- eForms with Signature Capture
- Electronic Medical Record (EMR)
- Electronic Remittance Advice (835)
- ePrescribing
- Executive Dashboard
- Implementation Resources
- Insurance Eligibility Verification
- Integrated Credit Card Processing
- Meaningful Use - Stage 2
- Overview
- Patient Portal
- Patient Portal Forms
- Payroll Management
- Reporting
- ROI Calculator
- Testing Wizard
- Billing Service
- Patient Statement Service
- Credentialing Service
- Labs and Orders
- Collections Service
- Telehealth Service
Partners
We are always looking to develop business relationships with companies who offer complementary products. If you are interested in pursuing a partnership relationship, please click here for more information.
Here is a sample of companies we have a relationship with:
 | Abila Headquartered in Austin, Texas, Abila is the leading provider of software and services to associations, nonprofit organizations, and government entities. With Abila solutions, association, nonprofit, and government professionals can use data and personal insight to improve strategic and financial decision making, enhance member and donor engagement and value, operate more efficiently and effectively, and increase revenue to better achieve their missions. Abila combines decades of industry insight with technology know-how to serve nearly 8,000 customers across North America. Abila is part of the Community Brands family. |
 | Alert Solutions Alert Solutions provides dynamic cloud-based multi-channel messaging technology and communication solutions for customers in education (K-12 and Higher-Ed), healthcare and property management, leveraging its robust platform of email, voice broadcasting, fax and SMS text messaging. |
 | Applied Business Services, Inc. Applied Business Services, founded in 1981, is an Information Technology firm with over 28 years of financial software experience. ABS provides software and services to nonprofit organizations, mental health agencies, schools, government, and other businesses. ABS is a partner of the SAGE MIP Fund Accounting Software. |
 | Brisbane Consulting Group, LLC Brisbane Consulting Group, LLC has been offering accounting and fund raising software solutions to nonprofit organizations for over 20 years. Brisbane provides Sage MIP Fund Accounting and Sage FR50 solutions to nonprofit organizations and government agencies throughout the Northeast. |
 | Centrilogic By leveraging Centrilogic's sophisticated data center and hosting service, we are able to offer the Software as a Service (SaaS) option to our ClinicTracker customers. |
 | Datatrend Technologies Founded in 1987, Datatrend Technologies is a national IT solutions provider dedicated to helping companies optimize their IT environments and enhance their business. Datatrend specializes in best-in-class data center consulting, server and storage solutions, and network infrastructure services. JAG and Datatrend are partnering to provide integrated software/hardware solutions combining ClinicTracker with the IBM System x (COTS x86 server) platform as an appliance-like bundle to simplify the acquisition and deployment of the solution. The fully integrated solution helps customers quickly and cost-effectively obtain a complete and comprehensive EMR and practice management solution. |
 | DrFirst Founded in 2000 and headquartered in Rockville, Maryland, DrFirst pioneers software solutions and services that provide real-time access to patient data, improve communication and collaboration at the point of care and across the patient’s circle of caregivers, and enhance the doctor’s clinical view of the patient to help drive better health outcomes. |
  | everythingEHR everythingEHR is a group of healthcare providers, seasoned software implementers, and information specialists dedicated to advising Behavioral Healthcare professionals and academics during their electronic health records, clinical and training hours tracking, and revenue cycle management search. They also work behind the scenes with vendors implementing business strategies and sustainable market relevance. The types of healthcare organizations everythingEHR works with are: Individual Providers and Group Practices, Non-Profits, Academic Institutions with Psychology and Psychiatry Programs, Electronic Health Records (EHR) Vendors, and Billing/Revenue Cycle Management Organizations. The mission of everythingEHR is to serve those that have dedicated their professions to working with the behavioral health population. |
 | Finley & Cook, PLLC Founded in 1947, Finley & Cook, PLLC is an Oklahoma Certified Public Accounting Firm. Their success is hinged on honesty, integrity, and sound professional judgment while meeting the business needs of their clients. Through the years they have adapted their services to respond to the pressures of an ever changing economic environment. The Finley & Cook staff is comprised of Certified Public Accountants, degreed accountants, paraprofessionals, and administrative employees allowing the flexibility of providing effective and efficient services. |
 | Health eFilings |
 | JMT Consulting Group JMT Consulting Group is an independent consulting firm providing professional guidance to nonprofits, increasing their ability to effectively accomplish their mission. Today, JMT supports over 2000+ clients throughout the US, Canada, and Puerto Rico. |
 | Kno2 Kno2® is leading healthcare's Path to Interoperability across every patient care setting. Kno2's Interoperability as a Service turns on connectivity to millions of healthcare providers and the capability to send, receive, find, and use patient information with everyone. Kno2's IaaS enables access to providers via cloud faxing, direct secure messaging, patient information query (Carequality, CommonWell), patient care networks (Referrals, ACOs, HIEs) guided by connectivity assessments and analytics. To discover your path to interoperability, please visit www.kno2.com. |
 | Microsoft JAG is part of the Microsoft Partner Program, having passed many competency exams and obtained achievement certificates. JAG is an authorized reseller of Microsoft technology and can help you with software licensing concerns. |
 | Navicure Navicure's web-based healthcare billing and payment solutions help healthcare organizations of all sizes increase revenue, accelerate cash flow, and reduce costs associated with managing insurance claims and patient payments. Serving more than 60,000 healthcare providers nationwide, Navicure's technology solutions automate account receivables processes, including claims management; patient eligibility verification; remittance and denial management including automated secondary claims filing, appeals, and posting; reporting and analysis; and patient payment collections at and near the time of service. Navicure's solutions are supported by its unique 3-Ring Client Service which guarantees that a client service representative will answer every client call in three rings or less, even during times of transition such as ICD-10. Navicure is the exclusive billing and payment solution of the MGMA AdminiServe Partner Network and an MGMA Executive Partner. |
 | Soft Trac Soft Trac is a woman–owned business, and an accomplished team of nonprofit software sales consultants. They focus on helping nonprofit organizations and municipal agencies automate their daily operations, with nonprofit software consulting services and training for fund accounting and fundraising software integration. |
 | The Technology Group The Technology Group, LLC (TTG) is a technology consulting firm that focuses on nonprofit organizations that require guidance and support based on experience. As a Certified Sage Business Partner, we have experience integrating Clinic Tracker with Sage (MIP) Fund Accounting, making the marriage seamless. As a network systems support provider, TTG ensures systems are fast, stable, and secure (for HIPAA compliance). A simple phone call will quickly give you the comfort of a responsive, sophisticated, and dedicated firm that will appreciate your business and provide the service you deserve. |
 | Topaz Systems Topaz is a leading provider of signature capture technology. By integrating Topaz signature tablets with our eForms module, we have brought you a powerful tool in the move toward going paperless. |
 | TransFirst With more than 15 years experience in the electronic payments industry, Transfirst provides innovative and proprietary products and services. They have an excellent track record and are committed to assisting clients and partners with strategic business growth and success. |
 | Transworld Systems Inc. (TSI) TSI is the leading provider of outsourced accounts receivable management and student loan servicing solutions. Powered by their proprietary data analytics platform, TSI has injected more than $6 billion back into their client’s businesses over the past decade. TSI’s global operations are built to rapidly scale, accelerate cash flow, and minimize regulatory risk with a best-in-class compliance management system. Their clients include both B2B & B2C Fortune 100 corporations, national healthcare systems, financial institutions, state and federal government organizations, educational institutions, and small and medium-sized businesses. |
 | TriZetto Provider Solutions TriZetto Provider Solutions helps JAG's providers maximize revenue, increase cash flow, and catch claim issues before they impact a practice. Over 85,000 physicians trust TriZetto Provider Solutions to take the worry out of billing, so they can focus on what matters most: patient care. |
 | TrueConf Founded in 2003, TrueConf is the largest vendor of enterprise and consumer products for collaboration & video conferencing in Eastern Europe. The company provides award-winning video conferencing software to connect desktops, mobiles, phones, H.323/SIP endpoints and much more across an entire organization. TrueConf's portfolio includes over 3,000 successful deployments for government, education, financial institutions, and SMBs all around the world. |
 | VisTablet Since 2007, VisTablet Systems ( VSL Systems ) has dedicated itself to providing a new standard in graphic pen tablet technology systems and customized solutions. They introduced the original VT 12 Graphic Pen Tablet as a top-quality product that served the professional while being affordable and functional enough for the home and education markets. This approach has expanded the use of graphic tablets by making them affordable to everyone. |
Executive Team
Joshua Gordon
President / Software Developer
Joshua is a Cornell University School of Engineering graduate with over fifteen years of experience designing, building, and supporting custom software applications. Applying his vast expertise in database systems and programming/scripting languages, he is the original architect of the ClinicTracker system. To this day, he continues to contribute to the program's development, while serving as CEO for the company he co-founded. Joshua has spoken in the US and abroad about entrepreneurship and software design for medical records.
Michael Gordon
Director of Research & Development
Dr. Gordon is a professor of psychiatry at a major academic medical center where he served as director of child and adolescent mental health services. ClinicTracker evolved from his efforts to develop a comprehensive, totally integrated, low maintenance system that would monitor all clinic functions, reduce paperwork time, and enhance accountability around staff and trainee activities. His extensive background in clinical research and training influenced the design of the program, especially in the degree to which all data can be exported for statistical analyses. He continues to oversee development of the system, with a particular eye toward ensuring that ClinicTracker maintains its unparalleled level of user-friendliness. Toward that end, he formed the User Advisory Group to facilitate continuous input from our users.
Mark Shriro
Director of Sales
Mark is a sales and marketing professional with a broad background in the technology industry. His career in Fortune 500 companies includes Xerox, Avnet, and Agilysys. He is expert at marketing ERP, Workflow, and Document Management solutions. Over the years, he has garnered countless awards for both software and hardware sales. Mark not only actively works with prospects, but also oversees our dedicated and talented marketing/sales team.
Alycia Basile
Director of Customer Success
Alycia is a graduate of Southern New Hampshire University with degrees in Business Management and Information Technology. She has an extensive background in technical support and customer service. Alycia brings to JAG Products robust expertise helping clients implement, manage, and troubleshoot software applications. Her patience, knowledge, and delightful manner make her a perfect addition to our customer support and implementation team.
Tina Salloum
Director of Public Relations
Tina graduated from SUNY Geneseo and the S.I. Newhouse School of Public Communications at Syracuse University with degrees in journalism and secondary education. Her teaching background boosts our ongoing effort to perfect training materials and documentation. She also contributes significantly to the marketing program as well as the overall operational success of the company.
Major Changes to Psychiatric CPT Codes
The American Medical Association has announced that there will be significant changes for the coding and billing of almost all psychiatric services beginning on January 1, 2013.
Behavioral Health IT Bill Introduced in the House
We are excited to announce that the Behavioral Health Information Technology Act has been introduced in the House!
Medication Coupons
ePrescribing customers can now benefit not only from the 'Patient Advisor' educational materials offered at the point of prescribing, but also from medication-specific coupons that can be offered to patients to offset the cost of the medication. This functionality is available to all ePrescribers at no additional charge.
ClinicTracker Receives Meaningful Use Certification
Today ClinicTracker received the official Meaningful Use certification from the Drummond Group
Click here to see our official certificate.
CMS-Required Certification Information:
This Complete EHR certification is 2011/2012 compliant and has been certified by Drummond Group Inc., an ONC-ATCB, authorized to conduct complete and modular EHR testing and certification in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services or guarantee the receipt of incentive payments.
Vendor Name: JAG Products, LLC
Date Certified: 5/24/2012
Product Version: ClinicTracker Connect 7.0
Certification ID: 05242012-1571-8
Clinical Quality Measures Tested: NQF0013, NQF0024, NQF0028, NQF0038, NQF0041, NQF0059, NQF0061, NQF0064, NQF0421
Additional Software Used: DrFirst Rcopia for ePrescribing
Click here to read the full press release.
Regenerations Counseling Services Selects ClinicTracker
Regenerations Counseling Services of Greenbelt, MD selected ClinicTracker to manage their new and growing mental health practice.
Sobriety Through Out Patient, Inc. Selects ClinicTracker
Sobriety Through Out Patient (STOP) of Philadelphia is a Commonwealth of Pennsylvania triple licensed (mental health, drug and alcohol outpatient, and drug and alcohol partial hospital) and Community Behavioral Health (CBH) credentialed, behavioral health service provider. STOP recently selected ClinicTracker to manage their agency. You can view more information about STOP at their website.