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ClinicTracker EMR

ClinicTracker Receives Surescripts 2012 White Coat of Quality Award

ClinicTracker Surescripts White Coat of Quality 2012April 18, 2013 – Syracuse, NY – ClinicTracker, a leading provider of electronic health records software (EHR) to the mental health and substance abuse community, today announced that it has received the Surescripts White Coat of Quality Award for 2012.  The White Coat of Quality Award is Surescript’s highest recognition for software providers that uphold strict standards for clinical quality and best practices in e-prescribing.


  • Our people find your system easy to use. New staff learn it quickly. We all appreciate your responsiveness.

    -The Healing Connection, Rochester, NY
  • Thank you for always resolving our issues so quickly – you guys ROCK!

    -Judy Murillo, Solutions for Life, Douglas, WY
  • Likes Best
    The people at ClinicTracker are really the best! Very honest and straightforward. They have helped us with every issue we've had, sometimes within minutes! I really like that they are extremely knowledgeable about the system and can explain anything and everything.

    Likes Least
    There is nothing I don't like about the vendor. Only issue with the product is that navigation is not smooth. It can be hard to find things, or it takes a number of clicks to get where you need to go. However, ClinicTracker is open to new suggestions, and they make changes for you! They really listen to the customer.

    We looked at a lot of systems. Do the same. Do not put stock in what the salespeople tell you about their systems. Try the system out and see if it works for you.

    stars four

  • Whenever I submit a support ticket, I get a fast, competent response.

    -Tammie Hills, The Healing Connection, Rochester, NY
  • I find your staff very helpful and willing to work with our ever-changing needs.

    -Jodi Barner Nageotte, Family Counseling Services, Cortland, NY
  • What do we like? That your technical support is world-class and that you are so willing and quick about making upgrades to the system.

    -Lisa Hoeschele, Family Counseling Services, Cortland, NY
  • Although we're just implementing ClinicTracker, our clinicans have already praised your team for being so supportive. Thank you so much for your attention to customer service.

    -Peter Sprengelmeyer, OSLC Community Programs, Eugene, OR
  • I want to thank your team for your continued excellent service. You are a "breath of fresh air."

    -Bruce Buchanan, Wadle & Associates, Des Moines, IA
  • Our staff dreaded changing over to an electronic record. They soon discovered that ClinicTracker made their work easier, not harder.

    -Frederick DuFour, Ph.D., The Family & Children's Society, Binghamton, NY
  • Awesome. You guys have the best customer service anywhere.

    -Family Counseling Services, Cortland, NY
  • Always there to help ASAP!

    -Gretchen Martin, The Bridge Family Center, West Hartford, CT
  • Knowledge, customer service, full package.
    Amazing support!

    Value comes from the breadth of services in one place, responsiveness and anticipation of my needs. They've obviously done this for a while and know how to not just give me a clinical tool but also support my business model.

    Lots to learn. Not as intuitive as it could be. There is a trade-off when you pick a tool that does as much as this one does--but worth it in the end, if you want a tool to help you build for the future.

    stars four half

  • I think your customer service is fabulous - quick and on target.

    -Pat Doherty, The Bridge Family Center, West Hartford, CT
  • We are a very busy clinic. Your prompt response is always refreshing!

    -Alicia Dalton, QCI Behavioral Health, Largo, MD
  • Great turnaround time! Knowledgeable support! A+.

    -Josh Doll, Wadle & Associates, Des Moines, IA
  • I'm consistently impressed with how quick you are to respond. Equally important is that you provide clear, easy directions that help resolve my concerns.

    -Edwin Rivera, UHS, Binghamton, NY

ClinicTracker Fundraising Program

ClinicTracker fundraising referral programWant an easy way to raise funds for your agency?

  • Provide us contact information for agencies you think might benefit from using ClinicTracker
  • Communicate to those agencies why you think ClinicTracker would represent a good investment
  • Sit back and let our sales specialists handle the rest

The Details:

  • For every referral you provide that results in a completed sale, you will earn a referral fee of as much as $3,500
  • Apply your funds towards software licensing, future services, or receive direct payment
  • There is no limit to how much you can raise for your agency
  • You do not need to be an existing ClinicTracker customer to participate in this program



Customer Support

Real-time ratings of the last 100 tickets from our support portal:

From the outset we have focused on providing our customers with fast and competent support. We know that your use of our application is mission critical – any interruptions, loss of data, or errors are intolerable. So we have a support system that is designed to put you completely at ease. You are guaranteed:

  • Contact with a support person knowledgeable in the intricacies of ClinicTracker (no tier 1, tier 2, etc.)
  • Answers within minutes (the national average for other software support response is 23 hours)
  • Direct access to a highly-trained staff solely dedicated to supporting ClinicTracker
  • Live interactive training sessions, a library of self-service videos, and user guides
  • Searchable online resources and FAQs regarding common issues

Integrated Support

We're so intent on engineering efficiencies at every turn, we designed the software so it can let our support team know precisely where in the system you have a question or problem. A button click sends us a message with a record identifier we can use to reference the area of the system and patient you are working with. You don't need to write out the identifying information in an email or during a phone call. ClinicTracker handles it all for you.

Frequent Updates

You should know that we developed ClinicTracker so that it is easy to update. You often wouldn't even know we upgraded you to a new version if we didn't post a notification. The simplicity of our update process means we can improve the system whenever it makes sense. You won’t have to wait months for improvements and bug fixes. We typically release a new version of the system every week. Each one contains the latest changes based on your feedback or ideas we might have had for enhancing the system.  The benefit to you is that changes are available much more quickly than normal. Program enhancements are also easier for your staff to absorb because they arrive in small batches, not in massive revisions or service packs.

Because of our devotion to responsive support, our customers have awarded us a 100% satisfaction rating (compared to a national average of 86%).

Don't just take our word for it, view our customer testimonials from users who have direct experience with our track record of responsive and competent support.

Eligible Professionals Need an Individual Medicaid Provider ID Number

Reposted From

I realize that most of the state Medicaid Offices do not require that a rendering provider have their own individual Medicaid ID number in order to provide services at your agency.

Real-Time Chat: ClinicChat

Collaboration is essential to providing quality patient care. ClinicChat lets your staff communicate through a secure, internal protocol that's like regular instant messaging but more protected. Everyone within your organization can chat with one another or set an away message when busy. You'll be confident knowing that these chats are handled securely, the way all communications are handled within ClinicTracker. There's no need to worry about friends and relatives trying to connect with you at work, as ClinicChat is for clinic coworkers and no one else.

ClinicTracker ClinicChat: Real-Time Chat

Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

  1. Credit:

    This privacy policy is based on a free SEQ Legal precedent available for download on Website Law. The template documents supplied by SEQ Legal include a trade mark assignment.

  2. What Information Do We Collect?

    We may collect, store and use the following kinds of personal information:

    • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation);
    • information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
    • information that you provide to us for the purpose of registering with us;
    • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
    • any other information that you choose to send to us;
  3. Cookies:

    Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

    A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

    We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We may use the persistent cookies to enable our website to recognize you when you visit;

    Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

    We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

    Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

  4. Using Your Personal Information:

    Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

    We may use your personal information to:

    • administer the website;
    • improve your browsing experience by personalizing the website;
    • enable your use of the services available on the website;
    • send you general (non-marketing) commercial communications;
    • send you email notifications which you have specifically requested;
    • send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to his, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
    • deal with inquiries and complaints made by or about you relating to the website; and
  5. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

  6. Disclosures:

    We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

    In addition, we may disclose your personal information:

    • to the extent that we are required to do so by law;
    • in connection with any legal proceedings or prospective legal proceedings;
    • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

    Except as provided in this privacy policy, we will not provide your information to third parties.

  7. Security of Your Personal Information:

    We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

    We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us of a sensitive nature will be encrypted using SSL technology.

    Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

    You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

  8. Policy Amendments:

    We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

    We may also notify you of changes to our privacy policy by email.

  9. Your Rights:

    You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

    We may withhold such personal information to the extent permitted by law.

    You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

  10. Third Party Websites:

    The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

  11. Updating Information:

    Please let us know if the personal information which we hold about you needs to be corrected or updated.

  12. Contact:

    If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to or by post to 6581 Kinne Rd. #746, Syracuse, NY 13214.

  13. Data Controller:

    The data controller responsible in respect of the information collected on this website is JAG Products, LLC.


BillingTracker manages your entire financial operation within the ClinicTracker Connect umbrella of features. An optional module for ClinicTracker Connect, it provides a total billing package that is perfectly woven into the rest of the program. You will eliminate redundant data entry, save money on infrastructure, join your clinicians and billing staff together in the same computer environment, and make your entire operation a model of efficiency. BillingTracker delivers the comprehensive back office functionality your operation needs to maximize billing revenue.

Integrated Claims Processing

  • Create a claim from a Clinical Appointment record instantly
  • Enforce restrictions on data entering the billing system (e.g., require a signed Progress Note before allowing a claim to be generated)
  • Examine every detail of the claim record and adjust as needed
  • Adjust balance responsibility over multiple payors at once
  • Set claims to bill using payor-specific method
  • Configure fee schedules by payor, program, location, time of day, day of week, and more

HIPAA-Compliant Claim Submissions

From a single screen, view and submit all open claims, all of which can be transmitted to:

  • Medicare/Medicaid
  • Commercial insurers
  • A clearinghouse of your choice or direct to the payors

Create claims as:

  • Electronic claims in 837 format (Professional and Institutional)
  • Paper claims in HCFA-1500 and UB-04 format
  • Patient statements
  • Insurer statements

Manage client or insurer payments with:

  • Simple payment-entry screens that allow you to record patient copays or payments that cover one or more open claims
  • Record bulk insurance payments covering multiple clients
  • Support for adjustments and remaining balance assignment
  • Credit balance maintenance for any of your patients or payors
  • 835 Electronic Remittance Advice (ERA) files from your payors can be processed in BillingTracker and auto-posted to patient accounts - the feature saves administrative time, eliminates posting errors, and provides more accurate reporting of revenue
  • Integrated collection methods that enable you to generate collection letters at user-specified intervals using multiple letter templates

Pre-Stored Reports Accelerate AP Process

Customizable reporting provides all the information you need related to:

  • Claim activity
  • Claim balances
  • Payment collection
  • Aging
  • And more...

The Custom Report Builder lets you create any report for your need.

Sample pre-stored reports include:

  • Claims and Balances
  • Claim Status
  • Claim Detail by Insurer
  • Payment Report
  • Payment Application by Client or Clinician
  • Payments by Transaction
  • Payments by Claim
  • Credit Balance Report
  • Aging by Patient, Clinician, or Insurer

Accounting Integration with Abila Fund Accounting Software

  • Integrate with Abila Fund Accounting software or your existing accounting package
  • A simple export/import process converts claims and payments into accounting journal entries

Integration with ClinicTracker Connect

  • Capture appointments from ClinicTracker Connect for fast, easy billing
  • Shared links to ClinicTracker Connect for:
    • Patient demographics
    • Payor information
    • Financial responsibility
    • And more...

Seamless integrated payment

We have partnered with TransFirst to offer a service for processing credit card charges directly through BillingTracker from patient or insurance payment screens and when generating a claim. With new Credit Card Processing service, you no longer have to waste time entering the information manually or through a standalone terminal. With a single card swipe, ClinicTracker acquires the credit card data, transmits the transaction to the payment gateway, and applies the payment to the patient's account. Patients can also pay their bills online through the Patient Portal.

BillingTracker delivers a full revenue management system for supporting your behavioral health practice. Together with ClinicTracker Connect, you'll have a complete EMR and Practice Management solution.

Topaz Systems

Used in conjunction with ClinicTracker, the SignatureGem and SigLite electronic signature tablets by Topaz Systems provide high-quality signature capture capability for your eForm deployment. Topaz Systems’ hardware and software capture handwritten electronic signatures through an intuitive user interface. In addition, Topaz’s patented techniques ensure both the security and integrity of the signatures captured.

By utilizing Topaz System’s signature capture software tools, ClinicTracker is able to capture and bind electronic signatures to eForms and Treatment Plans. This system understands when an electronically signed document has been altered, and invalidates any electronic signature that has been tampered with until the document is restored to its original state.

ClinicTracker has fully integrated two series of 1" x 5" electronic signature tablet models provided by Topaz Systems. One has a rugged polycarbonate and tempered glass signing surface (Gem-series), while the other is a simpler and lower-cost pressure touchpad-based version (Lite-series).

Signature Gem Series
Topaz Systems - Gem Series Signature Tablet
  • High-tech electromagnetic pen/sensor technology
  • Industry setting three year warranty
  • Best used in applications where signature volume is high or the pad is used in a public area where there is the potential for abuse
SigLite Series
Topaz Systems - SigLite Series Signature Tablet
  • Less expensive option
  • Passive plastic stylus
  • Industry setting two year warranty
  • Best used in an environment that does not require extreme ruggedness
For more information about all the available models, please click here.

Topaz Signature Tablets

As an authorized reseller of Topaz technology, we can sell you signature tablets that will work with your system. You just have to determine the number and type of tablets you need. The tables below present your various options. Of course, do not hesitate to contact us with any questions via the support portal by using the blue support tab to create a support ticket.

Keep in mind that you only need a signature tablet for those workstations designated as a place that accepts digital signatures. You can view a digital signature from any computer that runs ClinicTracker, whether or not it’s connected to a tablet.

Important: For computers connected to a Terminal Server (via Remote Desktop, RemoteApp, or other thin-client access methods), you will need a unit with a model number that ends in “BSB.” Only units that end in those three letters will work (it has to do with how it is configured for USB connections).

Also, keep in mind the following:

  • You can mix and match any of these models.
  • We offer quantity discounts beginning at 25 units, as long as you order them at the same time.
  • Shipping costs will vary based on weight and destination.

Explanation of Display Options

The three main display options to choose from are as follows:

  • LCD-Backlit: These products feature a Backlit LCD display which can show graphics on the tablet screen, display digital ink as you sign, and respond to taps on areas of the tablet (for example OK/Clear buttons).
  • LCD: Same as above, but without backlighting. Best used in well-lit office environments that don't require this feature.
  • Non-LCD: These products do not feature any digital display. They are unable to show graphics, status messages, OK/Cancel buttons, or digital ink when signing. All of these display features are handled on the computer screen.

SignatureGem LCD 1x5 Series

SignatureGem LCD 1x5 includes all the high-quality capture features of a Topaz electronic signature pad with the added feature of an LCD interactive display, allowing users to see "electronic ink" under the pen tip as they sign as well as navigate and display text and graphics. The wide signing area and rugged tempered glass signing surface make this a versatile pad for the most demanding applications.

Click here for data sheet
Model # LCD Backlight Cover MSRP Your Cost
T-L462-HSB Yes No No $365 $345
T-LBK462-HSB Yes Yes No $395 $375
T-LBK462-BSB Yes Yes No $435 $410

SigLite LCD 1x5 Series

SigLite LCD is Topaz's low-cost pressure-sensitive electronic signature capture pad. SigLite features all the high-quality biometric and forensic capture techniques of a SignatureGem LCD tablet but with a low-cost touchpad and stylus in place of the more rugged digitizing pen and inert tempered glass surface of the SignatureGem series.

Click here for data sheet
Model # LCD Backlight Cover MSRP Your Cost
T-L460-HSB Yes No No $250 $230
T-LBK460-HSB Yes Yes No $280 $260
T-LBK460-BSB Yes Yes No $295 $270

SignatureGem Non-LCD 1x5 Series

SignatureGem 1x5 is a small electronic signature capture pad with a large signing area. Designed for accuracy, reliability, and portability, the SignatureGem 1x5 features a pen with interchangeable inking and plastic tips, small size and weight, and is powered only by your computer's data port. Unlike pressure-sensitive touchpad systems, the digitizing pen allows the sensor to be mounted inside a hard plastic casing for ruggedness and long life.

Click here for data sheet
Model # LCD Backlight Cover MSRP Your Cost
T-S261-HSB No N/A No $230 $210

SigLite Non-LCD 1x5 Series

SigLite is Topaz's low-cost pressure-sensitive electronic signature pad. SigLite features all the high-quality biometric and forensic capture techniques of a SignatureGem tablet but with a low-cost touchpad and stylus in place of the active electromagnetic pen and sensor. The touchpad sensor is protected by a replaceable overlay for longer life.

Click here for data sheet
Model # LCD Backlight Cover MSRP Your Cost
T-S460-HSB No N/A No $98 $96
T-S460-BSB No N/A No $149 $134

SigLite SL Non-LCD 1x5 Series

Same as the SigLite Non-LCD series, but with a thin .20” profile for extreme portability. The touchpad sensor is equipped with a hinged plastic cover for protection when not in use.

Click here for data sheet
Model # LCD Backlight Cover MSRP Your Cost
T-S461-HSB No N/A Yes $119 $115

Click here
 for more information on Topaz Systems.


Click Here for an Order Form
As an authorized reseller of Topaz technology, we can sell you signature tablets that will work with your system. You just have to determine the number and type of tablets you need. The tables below present your various options. Of course, do not hesitate to contact us with any questions.
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