New Online Support Resources
The User Support Portal link in the top right corner of the Staff Dashboard leads to our new online support resources, which includes FAQs, training videos, newsletters, and the support ticketing system.
Creating a New Server Account
We developed an easier method for requesting new user accounts. Users hosted with ClinicTracker can now request them right from the server desktop.
Log into the ClinicTracker server and double-click the New Hosting Account Request icon. You can also visit: http://hosting.clinictracker.com/ and click the Account Creation Request link in the top bar.
Yes-U-Can Selects ClinicTracker
ClinicTracker was awarded the contract for clinical management software at Yes-U-Can Inc. in Atlanta, Georgia.
Tri-City Family Services Selects ClinicTracker
ClinicTracker was awarded the contract for clinical management software at Tri-City Family Services in Geneva, Illinois.
New Dimensions Day Hospital Selects ClinicTracker
ClinicTracker was awarded the contract for clinical management software at New Dimensions Day Hospital in Houston, Texas.
Lantern Therapeutic Services Selects ClinicTracker
ClinicTracker was awarded the contract for clinical management software at Lantern Therapeutic Services in Waldorf, Maryland.
Hopeful Beginnings Selects ClinicTracker
ClinicTracker was awarded the contract for clinical management software at Hopeful Beginnings in Salt Lake City, Utah.
Secure Electronic Signatures Update
If you’re already using signature capture within ClinicTracker, you know that it enables you to collect patient and guardian/witness signatures on Treatment Plans, Appointment Records, Discharge Summaries, and other clinical documentation.
As a result of a recent update, signatures can now be captured with any input device (e.g., a touchscreen computer or a mouse) without requiring Topaz signature tablets. Topaz tablets are still a recommended option since they are rugged, secure, and easy for patients to use. However, we know they can be expensive and sometimes difficult for remote workers to travel with, so we developed this new capability based on user request.
Since it can be hard difficult to sign accurately with a mouse, we have partnered with VisTablet to offer a pen/pad device as an alternative. These devices are much lighter and less expensive than Topaz tablets, and function over a terminal server connection with no additional adapters or settings required.
For more information about how this flexible utility can benefit your practice, read our Product Brief.
Integrated Credit Card Processing
TransFirst’s new credit card service helps bring automation and efficiency to your payment collection process. Entering credit card information manually is now a thing of the past. When you swipe the credit card through the card reader, the card holder’s name, card number, and expiration date will automatically populate the appropriate fields. The system applies the payment amount you specified to the open items in a client’s account so you won’t have to distribute them manually. Your staff will appreciate the speed and accuracy with which they can enter patient’s credit card information. And better yet, this innovative service comes with a meet or beat promise; you will not be charged more than you are currently paying for transaction fees and in most cases less.
Improve Your Patients’ Satisfaction With Our Patient Portal
The Patient Portal enhances the patient experience with your office because it affords your clients simple, appropriate control over their medical and billing records. Because clients can access certain details of their file online, they can notify you of any changes to their personal or billing information. They can view their schedule and confirm or cancel upcoming appointments. They can also see the balances on their account, including what they might owe. As a result, your records will be current and your missed appointment rate will improve. Better yet, you can increase your payment collections by making it easy for your patients to pay bills and print receipts online. The system will even send your office staff an email when a client has posted an online payment.