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ClinicTracker EMR

Security

We understand that securing your Electronic Health Records is about more than simply safeguarding data. It's about protecting the people you serve. We help you preserve the privacy and security of each client's chart and other Protected Health Information (PHI) by:

  • Controlling Access: Only authorized people in designated roles have access to relevant patient records (what, in HIPAA parlance, is termed the "Minimum Necessary Requirement")
  • Instituting Multiple Safeguards: Password protection, idle timeouts, automatic logouts, and secure server access 
  • EHR Caretaking: Daily backups ensure that you don't lose patient information due to technical glitches or user error

Controlled Access

The HIPAA Privacy Rule dictates that access to patients' protected health information should be reasonably limited to the minimum number of people necessary to accomplish your intended purpose (learn more). ClinicTracker offers many ways for you to limit your staff members' access to various parts of the EHR. You can also configure which users can see which patient records. Some examples of how you can use ClinicTracker's security features are:

  • Restrict a staff member who works in Location A from accessing patient records in Location B
  • Allow an administrative assistant to enter demographic information, but only view progress notes
  • Give permission for a compliance officer to view documentation, but not make changes
  • Confine access to the records of staff who participate in an Employee Assistance Program
  • Preclude a particular clinician from viewing  information about patients on someone else's caseload

Safeguards

The HIPAA Security Rule requires each covered entity to maintain reasonable and appropriate administrative, technical, and physical safeguards for protecting electronic protected health information (learn more). ClinicTracker helps you meet these requirements by providing you with the ability to:

  • Specify individual user system access and edit permissions
  • Limit patient record access in a variety of ways
  • Require a password at each log in
  • Specify your password complexity, age, and history requirements
  • Lock users out of the EHR after a number of incorrect password entries or after a number of days of inactivity
  • Review audit logs to see a history of who has viewed, saved, exported, printed, or deleted a patient record

EHR Caretaking

Loss of patient information is simply unacceptable. We protect your agency's information by running daily maintenance routines and creating nightly backups. If you access ClinicTracker from our Hosting Service, we completely manage backup retention and offsite storage for you. If your software is installed locally, you are only responsible for ensuring that the nightly backups are securely stored to an off-site location.

 

How We're Different

You've been tasked with identifying a Behavioral Health EHR that suits your agency's needs. It’s an intimidating decision that involves choosing among a bewildering array of products. We're talking about large sums of money, countless claims, and the ever-present fear that a bad choice could have disastrous consequences.

Unfortunately, buyer's remorse has become an all too common experience for many administrators who have purchased EHRs. Once it comes time to start using those systems, they discover that the software just doesn’t work as advertised. And even if the EHR manages some tasks satisfactorily, it doesn't handle them efficiently and in a way that truly matches the agency’s workflow. For example, we’ve heard that managers are unable to:

  • Configure the system to meet HIPAA rules that require organizations to limit access to patient information (sometimes called chart segmentation or differential file access)
  • Avail themselves of sophisticated, pre-stored templates specifically designed for behavioral health/chemical dependency
  • Work with a program that integrates billing functions, a patient portal, appointment reminder call services, and external hardware such as signature tablets
  • Get the package to provide an accurate accounting of revenues across statements, reports, and on-screen displays
  • Rely on a US-based support team that understands their work environment and clientele
  • Implement a system that is so intuitive that staff have little problem adopting it

Why Choose ClinicTracker?

Think about it. Your best bet is to choose a behavioral health EHR program that has proven itself time and time again. No over-the-top promises, no phantom features, no hidden costs. Just a battle-tested solution that has performed flawlessly over the long haul in a broad range of environments. And it continuously evolves to meet new specifications and demands.

With more than seventeen years of experience in the behavioral healthcare marketplace supporting installations across the country, we have the expertise to help you successfully implement ClinicTracker for your agency. More than anything, you’ll succeed with ClinicTracker because a remarkable team of software engineers, support professionals, and clinicians supports it. When you need help, you get help. Period.

Adding new services and programs? Concerned about future program changes and regulatory compliance? We've got you covered with our built-in Compliance module. Customization is simple with our Custom Form Builder and Custom Report Builder. Anytime you need to adjust a form or a report, you can make that change without needing our help.

ClinicTracker Others
Knowledgeable front-line support staff that are empowered with the tools to address your questions quickly and properly Tiered levels of support
Support responses in minutes Support responses in hours or days
Software updates nearly every week, based on customer feedback and new feature additions Updates once a month, quarter, or year
Choose the deployment methodology that works for you: Cloud, or locally installed. Install on individual workstations or a centralized server Only cloud deployment
Created by a clinician/clinic administrator (supported by talented programmers) Created by programmers
Product direction determined completely by end-user requests and User Advisory Board feedback Product direction determined by a board of directors
Certified for Stage 1 and Stage 2 of Meaningful Use, enabling you to receive significant government incentives Lacking certifications
ICD-10 and DSM-5 Ready NOW Working on upgrading, waiting for final conversion dates to be established

The Advantages of a Hybrid System

ClinicTracker is a Windows-based solution you can install within your own network or access via our hosting service. However you configure the software, you can access it remotely with a PC, netbook, notebook, tablet, iPad, or Mac. And ClinicTracker integrates key components that are entirely web-based, making our hybrid solution ideal. We use the best combination of components to get the job done.

Because ClinicTracker runs in a desktop environment, it boasts many advantages over web-only applications. Most of those benefits stem from the superior set of tools our programmers can use to make the software do what you need it to do – quickly, securely, and reliably. Here are examples of what our software offers that purely web-based versions cannot match:

  • Efficient navigation between areas of the system and parts of the patient chart
  • Superior interface with external devices like scanners and signature tablets
  • Ability to have multiple forms open simultaneously
  • Fast movement from tab to tab
  • Preloading data to speed up access

Here's what you don’t have to worry about with desktop applications:

  • Unavailable web connections that prevent system access
  • Compatibility with multiple browser types
  • Unreliable internet connections that can result in lost data
  • Requirements for browser upgrades
  • Hacking that imperils your clinical data
  • Waiting for slow pages to load

You should also understand that some of ClinicTracker's components are indeed web-based and integrate with web-services:

  • ePrescribing
  • Patient Portal
  • Staff Portal
  • ClinicTracker Mobile
  • Appointment Reminder Calls
  • Credit Card Processing
  • Lab Integration

More focused functionality, customization you control, more behavioral healthcare experience, unparalleled support. That's what makes ClinicTracker different.

Job Openings


Join Our Team

With ClinicTracker's amazing success, our company has been growing steadily. Located in Syracuse, NY, our culture promotes collaboration, creative thinking, a tight-knit team environment, and a relaxed atmosphere. We enjoy big company results within a small company setting because we minimize bureaucracy/silos and maximize teamwork.

We are looking for bright, energetic, and resourceful people to join our lively and dedicated team. Work for us and you’ll learn, grow, and enjoy along the way.

You can download a job application here. Send the completed version to us at: hiring@clinictracker.com.

Compensation / Benefits

  • Competitive Salary
  • 401k with Generous Company Match
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Long Term Disability
  • Life Insurance
  • Employee Assistance Program

Current Job Postings

Senior SQL Server Developer

Job Description:

We are looking for experienced MS SQL Server Developers who can collaborate with cross-functional teams to define, design, and ship new features while simultaneously improving existing functionality.

Candidate should also be able to fix reported bugs and work towards improving application performance, as well as continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Job Summary:
  • Design and script database tables to store the application data
  • Write queries used for front-end applications (websites, desktop applications, or cloud apps) and ensure that they perform at optimal speeds
  • Perform functions - retrieve, add, edit, and delete database data
  • Create stored procedures, views, and functions.
  • Data modelling to visualize database structure
  • Working with application developers to create optimized queries
  • Create database triggers for automation
  • Create table indexes to improve database performance.
  • Review query performance and optimize code
  • Modify existing views, procedures, functions, and code to change the functionality of those objects depending upon client requirements
  • Hands on experience in Exception Handling and Troubleshooting
  • Develop the tables, provide constraints, indexes, and grants, sequences, cursors, stored procedures and functions to implement in the product
Responsibilities and Duties:
  • Identifying the optimized structure and designing database objects per client requirements
  • Database Indexing
  • Writing complex queries on SQL platform per the defined logic
  • Creating Functions, Procedures, Views per the requirement
  • hands on experience in Exception Handling and Troubleshooting
  • Maintaining a large database with proper maintenance routines
Experience:
  • 2-4 years as a SQL developer preferred

Software Engineer

Primary Responsibilities

  • Participate in all aspects of the development process – from designing specifications to deployment
  • Create new functionality as required
  • Incorporate customer feedback and adjust software in a timely manner
  • Knowledge and Skill Requirements

  • Expert in Visual Basic (.NET)
  • Database design experience working with MS SQL Server in a development role
  • Basic database administration / query-tuning skills
  • Experience with Crystal Reports
  • HTML, CSS, JavaScript, and JQuery
  • Experience using web services / 3rd-Party Integrations

Training and Experience

  • Bachelor's degree or equivalent relevant work experience
  • Technical experience in a Windows environment
  • Previous software customer support experience preferred
  • Technical certifications and/or equivalent training preferred
  • Some background in EMR, behavioral healthcare, or medical billing preferred

Software Sales Account Executive

We have had a record year for new sales of our ClinicTracker behavioral healthcare EHR and practice management software. Because we want to expand our presence in the growing behavioral healthcare marketplace, we are looking for another software salesperson located in Central New York.

ClinicTracker is regarded as one of the leading solutions in the behavioral healthcare software market. With installations around the country in numerous mental health and substance abuse agencies, we continue to deliver outstanding solutions to help our clients manage their agencies more efficiently.

Primary Responsibilities

  • Build a sales pipeline through prospecting efforts and responding to website leads
  • Deliver prospect demonstrations and presentations via phone and video conferencing
  • Develop and negotiate prospect proposals and contracts for both SaaS and Purchase pricing models
  • Communicate all activities via in-house CRM system
  • Work with the Director of Sales to develop a geographic territory

Knowledge and Skill Requirements

  • Bachelor's degree or relevant work experience
  • 2+ years direct sales experience in solution sales
  • SaaS software sales experience a plus
  • Experience with complex sales scenarios
  • Strong verbal and writing skills

Client Success Representative

Job Description

JAG Products markets a software solution named ClinicTracker to mental health and substance abuse treatment programs nationwide. The software generates an electronic medical record and a host of clinic management tools. Working in a close-knit team environment, your responsibility will be to make sure customers always have the information and support they need to make the most of their experience with our software. As such, the employee’s prime responsibilities will be to facilitate support services and look for opportunities to offer additional training as a way of addressing recurrent support issues. You will therefore use your skills to develop strong customer relationships and foster a 360-degree support strategy. You will further use your technical and communications skills to help manage incoming tier two support tickets and phone calls. You will provide relief and assistance to other departments as necessary.

Primary Responsibilities
  • Conduct regular Client Health Checks as a way of monitoring progress
  • Proactively suggest to customers training and additional features they might need to enhance their use of the system
  • Analyze monthly support ticket statistics to identify customers who might benefit from further training/support activities
  • Provide tier two ticket and phone support as needed for assigned clients
  • Ensure that clients understand how software updates might impact workflows
  • Supply ongoing support ticket updates and follow up on escalated tickets
Secondary Responsibilities
  • Create and update customer reference material
  • Provide end-user training as necessary
  • Coordinate and manage ticket escalations with other departments as necessary
  • Other duties as assigned
Knowledge and Skill Requirements
  • Exceptional analytical and problem solving skills 
  • Effective interpersonal and professional communication skills both orally and in writing 
  • Strong time management and organizational skills  
  • Ability to understand and articulate technical concepts and solutions through oral and written mean
Training and Experience
  • Bachelor's degree or equivalent relevant work experience
  • Technical experience in a Windows environment
  • Experience with software testing preferred
  • Previous software customer support experience preferred
  • Technical certifications and/or equivalent training preferred
  • Experience supporting enterprise software preferred
  • Some background in EMR, behavioral healthcare, or medical billing preferred
Additional Information

    Work Location:

  • Initially at company office to learn the program and procedures
  • Eventually can be at least partially off-site
  • Work Hours:

  • Generally 9am-5pm (although schedule can be very flexible)
  • Start Time: Immediately

Second-Level Support Representative / Implementation Liaison

Primary Responsibilities

  • Handle incoming support tickets
  • Coordinate and manage ticket escalations
  • Assist in the process of implementing software for new customers
  • Document each step of the implementation process
  • Review upcoming software updates to uncover bugs
  • Identify and communicate software enhancement opportunities

Knowledge and Skill Requirements

  • Exceptional analytical and problem solving skills
  • Effective interpersonal and professional communication skills both orally and in writing
  • Ability to understand and articulate technical concepts and solutions through oral and written means

Training and Experience

  • Bachelor's degree or equivalent relevant work experience
  • Technical experience in a Windows environment
  • Experience with software testing preferred
  • Previous software customer support experience preferred
  • Technical certifications and/or equivalent training preferred
  • Experience supporting enterprise software preferred
  • Some background in EMR, behavioral healthcare, or medical billing preferred

First-Level Support Representative

Primary Responsibilities

  • Provide first response to all incoming tickets and web chats
  • Supply ongoing regular updates and follow up on open/pending tickets
  • Coordinate and manage ticket escalations with other departments as necessary
  • Identify and organize tickets and tasks according to priority
  • Maintain knowledge base and support documentation

Secondary Responsibilities

  • Create and update customer reference material
  • Review upcoming software updates and provide feedback prior to release
  • Provide end user training as necessary
  • Other duties as assigned

Knowledge and Skill Requirements

  • Exceptional analytical and problem solving skills
  • Effective interpersonal and professional communication skills both orally and in writing
  • Strong time management and organizational skills
  • Ability to understand and articulate technical concepts and solutions through oral and written means

Training and Experience

  • Bachelor's degree or equivalent relevant work experience
  • Technical experience in a Windows environment
  • Previous software customer support experience preferred
  • Technical certifications and/or equivalent training preferred
  • Experience supporting enterprise software preferred
  • Some background in EMR, behavioral healthcare, or medical billing preferred

Implementation Process

Implementing any EHR package can be tedious because it requires users to provide information and think through how the system should work for the agency. The good news is that, with ClinicTracker, we provide you with a coordinator who will guide you through the entire process — from loading staff names and credentials to specifying the labels you want on various forms and fields. We have also developed a series of resources that take all the guesswork out of customizing the system.

Build Your Solution Together with ClinicTracker EHR Implementation Team

Dedicated Implementation Specialist

When it's time to install ClinicTracker, we assign you an Implementation Specialist who will be responsible for coordinating the software implementation from start to finish. You can be sure that competent help is close by at every point. The specialist:

  • Works with you to coordinate a detailed project plan
  • Ensures that the implementation plan is on track and resolves any deviations from the schedule
  • Conducts regularly scheduled project status meetings
  • Checks in along the way to make sure the customization is working for the agency
  • Coordinates with other JAG personnel when their input is required

Web-based Resources

The heart of our implementation system is a series of web-based courses that walk you through the process. Our customers are amazed by how much easier the courses make it to meet critical benchmarks:

  • A Welcome segment designed to familiarize you with the eLearning platform and support resources
  • A Guided Implementation module that walks you through various system components
  • Live Webinar Training sessions that allow you to ask questions and review various features
  • Resources Accessible through the User Support Portal

View/Download Our EHR Buyer's Guide

As a ClinicTracker user, you will have a wide range of supplemental resources at your disposal. You can access them at any time during implementation or afterwards through a web-based user portal (training videos, search library of FAQs, release notes, user newsletters, etc.).

System setup to Go-Live has happened in as little as 26 days! We will work with you to determine an implementation schedule based on your specific requirements.

Support Staff

You can't do your job without an end-to-end computerized infrastructure that's tailored to how your agency runs. You understand that scheduling, patient check-ins, clinical services, compliance, and billing are all interconnected. Any software solution has to manage those linkages and handle all the surprises that you encounter on a daily basis.

Click the sections below to learn more about features most relevant to you or browse our entire feature list.

Billers

Given the overpowering complexity of handling bills, insurance claims, and remittances, you demand a billing program that handles every nuance of the process. You also want to make sure that it can adapt to the inevitable changes in requirements you'll encounter down the road as you add additional payors to the mix.

Click the sections below to learn more about features most relevant to you or browse our entire feature list.

Prescribers

While you understand the benefits of electronic prescribing, you've heard horror stories about programs that complicate what should be a straightforward process. You’re looking for a solution that allows quick access to relevant clinical data, the ability to write your prescriptions (controlled and non-controlled substances), and otherwise stays out of your way.

Click the sections below to learn more about features most relevant to you or browse our entire feature list.

Supervisors

Nothing’s harder than overseeing clinicians in an information vacuum. To be effective, you've got to have easy access to caseloads, chart notes, paperwork status, and performance data. You also need to communicate with supervisors using a system that is quick and efficient.

Click the sections below to learn more about features most relevant to you or browse our entire feature list.

Providers

The last thing you need is to waste your precious time wrestling with an inefficient and cumbersome medical record, whether it be electronic or paper. You need a system that understands your workflow, keeps you on track, and automates everything possible.

Click the sections below to learn more about features most relevant to you or browse our entire feature list.

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