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Part 2 of 4: How Your EHR Can Keep Clinical Staff Reasonably Content and Productive

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NOTE: This article is adapted from a Facebook Live discussion with Dr. Michael Gordon. The co-founder of ClinicTracker, Gordon is a Ph.D. clinical psychologist, veteran clinic administrator and clinical researcher, and a longtime advocate for effective, data-driven clinic management.

Part 1 of 4: How Your EHR Can Keep Clinical Staff Reasonably Content and Productive

How Your EHR Can Keep Clinical Staff Reasonably Content and Productive

The content of this article has been adapted from a Facebook Live discussion with Dr. Michael Gordon.* Like many of you, I didn’t get much training in graduate school about how to manage a clinic and handle everything from HR to creating workflows to billing to supervision to marketing – you name it. I had to figure it all out without much formal education on these matters at all. Given my background and personality, the one thing I knew for sure was that I didn’t want to make administrative decisions based on the latest fad or what felt right or what one of my staff thought was the only way to go at the moment. I wanted those decisions to be based, to the extent possible, on good data. Put another way, I wanted to fly by the seat of my data, not by the seat of my pants.

Capacity for Real-time EHR Customization

real time ehr customization

As healthcare practices grow increasingly comfortable with, and reliant on, the many benefits of digital operations, users want to have the ability to customize their experience the way they can with other applications. An app for your favorite pizza chain, for example, lets you create a pizza with just the toppings you like. And you can tell your bank to pay your mortgage on the first of every month, your car loan on the 15th, and send 15 percent of your paycheck to a savings account in a different bank. Similarly, the most helpful EHRs offer the flexibility and ease to create forms and reports when and how you need them.

Is Your Mental Health Practice Ready For End of Year Reporting?

mental health agency end of year reporting

The calendar has rolled over to 2019, so out with the old and in with the new, right? Not so fast. Just because office hours are back to normal and the piles of holiday treats have disappeared doesn’t mean you’ve finished your 2018 work. For behavioral healthcare practices, this time of year typically requires careful attention to year-end reports as annual insurance contracts end and compliance records and grant reports come due.

ClinicTracker EHR Update Empowers Providers to Create Customized Progress/Therapy Notes

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ClinicTracker introduces a powerful new feature to its Custom Form Builder that lets clinicians create or customize templates for progress notes.

SYRACUSE, N.Y., December 21, 2018 ( - ​Rather than having to make do with whatever form an EHR provides, counselors now can fashion them exactly as they see fit, either by adjusting an existing form or generating an entirely new one. Without the aid of programmers, they can create highly sophisticated and personalized notes that speed note writing and guarantee compliance. Customizable options include drop-down lists, date pickers, links to data from other forms, and many other features that improve the process.

New Collaboration Improves ClinicTracker EHR's Health Information Exchange Integration

Integration and Interoperability

ClinicTracker, a mental health EHR and practice management system, recently completed an electronic health information exchange (HIE) integration with its cloud communications partner.

SYRACUSE, N.Y., December 20, 2018 ( - While ClinicTracker already offers cloud faxing and Direct Secure Messaging, users can now connect with HIEs directly from within the ClinicTracker EHR. The HIE integration enables mental health practices and outside healthcare providers to exchange electronic patient documents such as medical history forms, lab results, medication lists, and treatment plans in a HIPAA-compliant manner.

6 Ways Patient-Centered Technology Can Grow Your Mental Health Practice

mental health practice and patient centered technology

Steady advances in technology have simplified our lives to a degree most of us could never have imagined only a few years ago. From our smartphones we can accomplish any number of tasks that used to require us to travel to a store or office, stand in line, and interact with someone else. Now you can tap a few buttons to deposit checks or pay bills online. Many restaurants let you order and pay for your food over the web. Need a ride somewhere? Use a ride-sharing app and a driver will pick you up in no time.

Developing an Integrated Digital Strategy for Behavior Health Agencies

marketing has moved on has your hospital

Klaas Schilder, M.A.
Michael Gordon, Ph.D.

The world of behavioral health is steadily following the rest of the marketplace in promoting and transacting its services via the web. The signs of that trend are everywhere: the growing acceptance of telepsychiatry, the proliferation of websites that offer screening services for mental health disorders, and the vast number of digital platforms or portals that provide referral information or appointment registration.

How to Overcome the Unique Challenges of Assertive Community Treatment (ACT) Billing

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Assertive Community Treatment (ACT) offers hope for clients with severe and persistent mental illness, especially those who have not responded well to other treatments. ACT’s team-based, interdisciplinary approach may include medical treatment as well as vocational assistance, rehabilitation, family education, life skills training, and community support. The goal is to provide a bundle of coordinated services that fully address a patient’s wide-ranging needs.

Billing Service Enrollment

Struggling to manage claims processing and patient billing? Confused by intricate mental health, Workers Comp, or substance abuse billing requirements? Thinking about outsourcing the entire mess?

ClinicTracker’s Billing Service for mental health and substance abuse agencies could be the answer to your billing woes. We'll save you time, money, and all the hassle involved in submitting claims and chasing reimbursement. Our service makes this chronic administrative headache fade away. We have the expertise and software to make it happen – and smoothly.

Ready to get started? To learn more or enroll in billing service, contact us with the form below.

Why Choose Billing Service by ClinicTracker?


  • 30 years in behavioral health billing
  • Specialization in behavioral health billing and its many complexities and nuances


  • Constant access to your clinic's financial data
  • Ability for real-time status reviews of all your claims
  • On-demand creation of any reports you need


Because we work with your team and keep you in the loop, you’ll receive:

  • Weekly reports that break down key performance indicators, financial data, and action items
  • Check-in calls to discuss open action items and any concerns that arise
  • Fast support response (usually under 30 minutes)
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