To respond to this growing need, the company decided to add video conferencing capabilities into ClinicTracker’s Patient Portal, the specialized website patients use to schedule appointments, communicate with their treatment team, display their medications, pay bills, and check financial information. The development team looked to the patient portal as a platform for a secure, HIPAA-compliant, and easy-to-use video conferencing system. After considering in-house development for the project, they decided to explore best-of-breed tools for embedding video conferencing into the existing software. They knew that the biggest challenge would be to find a vendor whose software could handle all the complex specifications that telemedicine solutions demand.
After an exhaustive search, ClinicTracker ultimately decided to choose TrueConf, a major international provider of video conferencing software. Thanks to the TrueConf API and a collaborative effort between the two teams, the companies succeeded in integrating video conferencing into ClinicTracker and the ClinicTracker Patient Portal. The new feature was made possible by WebRTC technology that allows people to make audio or video calls through their web browsers.
“Our partnership with TrueConf has allowed us to deliver an integrated telehealth service platform on web, desktop and mobile environments. It’s just one more way that we have listened to our customers and developed a solution to an emerging need.” — Joshua Gordon, President and CEO at ClinicTracker
The end result was a web-based solution that lets patients schedule and hold video meetings with therapists in just a few clicks via any browser, without having to install any applications. They simply log into the ClinicTracker Patient Portal using their account credentials, where they can then enter a virtual therapy room and start video communication right away.
With this effective telemedicine platform, patients in remote areas or with mobility restrictions can access services more quickly and easily. Agency staff and administrators can also use this feature to make video calls, hold daily briefings, host conferences, and share content.