Behavioral Health EHR Logo

ClinicTracker EMR

Tuesday, 12 September 2017

Effects of Coordinated Care on Mental Health EHRs


The promises of coordinated care are simple: better quality of care, improved patient outcomes and cost savings. In the words of the U.S. Department of Health & Human Services (HHS), coordinated care “involves deliberately organizing patient care activities and sharing information among all of the participants concerned with a patient’s care to achieve safer and more effective care.”

The worthy goal comes with unique challenges for practitioners serving patients with mental illness and substance abuse problems. These cases are often complex, involving multiple providers and complicated billing and reporting requirements. Meanwhile the longtime stigma associated with behavioral health conditions and imperfect mental health parity systems complicate access to treatment for patients and families caught up in the unprecedented opioid addiction epidemic.

The need for coordinated care was established long before this perfect storm. Experts say about a third of people with chronic physical conditions also have a mental health disorder such as depression or anxiety. An estimated 68 percent of adults living with mental illness have one or more chronic physical conditions.

A 2015 policy brief prepared for the U.S. Department of Health and Human Services studied the care coordination for Medicaid beneficiaries in four states: Louisiana, Tennessee, Illinois and Massachusetts. Respondents in all four states cited data sharing as a way to enhance coordination. “Providers that had access to information on their clients’ use of primary and emergency care reported that they were better able to ensure appropriate use of care and to target outreach efforts to clients’ other providers,” the brief noted.

This revealing quote from a Tennessee behavioral health provider underscores the value in sharing information:

The ER data comes in [from MCOs] every day. It’s based on claims; it’s real time. It started recently, and it’s eye opening. We can look at the CPT [current procedural terminology] codes they presented with and start looking at the reasons that people are going and where they’re going. We can see that patients are sometimes going to 3-4 different ERs in the same day, so that obviously gives us insight on what we need to do on the behavioral health side.

When it comes to coordinating care, ClinicTracker’s got you covered. Interoperability is not a problem; we support C-CDA import and export of client records. Our Patient Portal allows patients to view, download, or transmit records through our HIPAA-compliant secure Direct Messaging module.

Our system, based on continuous input from clinicians and administrators, lets you customize the software to suit your needs. That includes Differential Chart Access, which lets you specify each users’ access level to various areas of the client record. Of course, ClinicTracker enforces all HIPAA security requirements.

ClinicTracker helps physicians avoid medication errors through alerts regarding drug-drug and drug-allergy interactions displayed at the point of prescribing.

Our Report Builder comes with hundreds of pre-defined reports and lets you choose the content and design of a report – without a programmer’s help. This feature allows you seemingly endless options in what information to display and how to present it. You can create complex formulas based on any data in the system, and create clear reports.

There’s robust evidence that coordinated care means better patient outcomes. ClinicTracker provides the tools to help you do just that.

ClinicTracker is a robust, future-proof mental health and substance abuse EHR. Michael Gordon, a respected clinical psychologist, and Joshua Gordon, an award-winning software engineer, founded it in 2000. ClinicTracker EHRs powerful software empowers your agency to succeed. ClinicTracker will automate many of your clinic routines, boost staff productivity, increase billing efficiency, and provide the tools you need to manage your clinic effectively. While mental health and substance abuse agencies are our main focus, our software is compatible with foster care agencies, social services, equine assisted therapy, university clinics, academic counseling, family counseling services, and eating disorder clinics.

Related Posts