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Tuesday, 15 August 2017

eClinicalWorks Meaningful Use Lawsuit Makes It Easier For Mental Health Agencies To Switch To ClinicTracker EHR

EClinicalWorks Meaningful Use Lawsuit

In a momentous legal settlement, eClinicalWorks (eCW) was fined for lying to customers about its electronic health record software being Meaningful Use certified. Investigators also found that eCW was unlawfully paying influential customers a total of $392,000 in kickbacks for recommending their products to prospective customers. Even more accusations were uncovered when Brendan Delaney, a new customer in the process of implementing their EHR, indicated several software issues that put patient safety at risk. Among other things, eCW failed to sufficiently test their software and correct urgent software bugs before release.

Because of the lawsuit, eCW agreed to pay $155 million to the U.S. government and sign a corporate integrity agreement with the Office of Inspector General of the Department of Health and Human Services.

According to a Healthcare IT News article, nearly two-thirds of eCW customers said they have downgraded their opinion about the company (one-third are prepping to switch EHR vendors). More tellingly, “about one-fifth describe the settlement using words like ‘unsurprising,’ indicating that their personal concerns about the vendor’s ethics and business practices have now been confirmed,” according to the report.

What can eClinicalWorks users do now?

The settlement requires that eCW assist customers who want to migrate to another EHR vendor. Customers will not have to pay penalties or service charges for breaking their contracts. The Initial Customer Notification indicates that eCW customers have until May 26, 2018, to take the Data Transfer Option. This is positive news for mental health and substance abuse agencies looking for a trustworthy and reliable EHR software company like ClinicTracker.

Is your agency now looking for a new EHR that’s Meaningful Use certified and dependable? Want to work with a company that has an unblemished record of integrity and dedication?

Click here to schedule a time to speak with one of our experts who can walk you through a live demo of our system.

ClinicTracker is a robust, future-proof mental health and substance abuse EHR. Michael Gordon, a respected clinical psychologist, and Joshua Gordon, an award-winning software engineer, founded it in 2000. ClinicTracker EHRs powerful software empowers your agency to succeed. ClinicTracker will automate many of your clinic routines, boost staff productivity, increase billing efficiency, and provide the tools you need to manage your clinic effectively. While mental health and substance abuse agencies are our main focus, our software is compatible with foster care agencies, social services, equine assisted therapy, university clinics, academic counseling, family counseling services, and eating disorder clinics.

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