Knowledge, customer service, full package.
Value comes from the breadth of services in one place, responsiveness and anticipation of my needs. They've obviously done this for a while and know how to not just give me a clinical tool but also support my business model.
Lots to learn. Not as intuitive as it could be. There is a trade-off when you pick a tool that does as much as this one does--but worth it in the end, if you want a tool to help you build for the future.
Awesome. You guys have the best customer service anywhere.-Family Counseling Services, Cortland, NY
Although we're just implementing ClinicTracker, our clinicans have already praised your team for being so supportive. Thank you so much for your attention to customer service.-Peter Sprengelmeyer, OSLC Community Programs, Eugene, OR
What do we like? That your technical support is world-class and that you are so willing and quick about making upgrades to the system.-Lisa Hoeschele, Family Counseling Services, Cortland, NY
I want to thank your team for your continued excellent service. You are a "breath of fresh air."-Bruce Buchanan, Wadle & Associates, Des Moines, IA
I find your staff very helpful and willing to work with our ever-changing needs.-Jodi Barner Nageotte, Family Counseling Services, Cortland, NY
I think your customer service is fabulous - quick and on target.-Pat Doherty, The Bridge Family Center, West Hartford, CT
The people at ClinicTracker are really the best! Very honest and straightforward. They have helped us with every issue we've had, sometimes within minutes! I really like that they are extremely knowledgeable about the system and can explain anything and everything.
There is nothing I don't like about the vendor. Only issue with the product is that navigation is not smooth. It can be hard to find things, or it takes a number of clicks to get where you need to go. However, ClinicTracker is open to new suggestions, and they make changes for you! They really listen to the customer.
We looked at a lot of systems. Do the same. Do not put stock in what the salespeople tell you about their systems. Try the system out and see if it works for you.
Whenever I submit a support ticket, I get a fast, competent response.-Tammie Hills, The Healing Connection, Rochester, NY
We are a very busy clinic. Your prompt response is always refreshing!-Alicia Dalton, QCI Behavioral Health, Largo, MD
Our people find your system easy to use. New staff learn it quickly. We all appreciate your responsiveness.-The Healing Connection, Rochester, NY
Great turnaround time! Knowledgeable support! A+.-Josh Doll, Wadle & Associates, Des Moines, IA
Our staff dreaded changing over to an electronic record. They soon discovered that ClinicTracker made their work easier, not harder.-Frederick DuFour, Ph.D., The Family & Children's Society, Binghamton, NY
Always there to help ASAP!-Gretchen Martin, The Bridge Family Center, West Hartford, CT
I'm consistently impressed with how quick you are to respond. Equally important is that you provide clear, easy directions that help resolve my concerns.-Edwin Rivera, UHS, Binghamton, NY