We added a new setting to the Eligibility Verification Configuration form labeled, "Only Check Primary Payor For Event." If you select this option (which is the default setting), the only payor the system will select is the one listed on the scheduled event. If the scheduled event does not list a specific payor, the system will select only the patient’s primary payor. However, if you choose to disable this new option, the system will check all payors listed on the patient's demographic record.
Insurance Eligibility Verification