Success Stories

We check in with our Behavioral Health, Mental Health, and Chemical Dependency clients on a regular basis to make sure that all is well with their use of ClinicTracker. Often the conversation is a short one because they had already resolved with our support team any significant questions or issues that might have arisen during the prior months. But sometimes the call lasts a little longer as we discuss features they had in mind or new modules they were considering.

Upon occasion we ask our users to answer questions from a questionnaire we've developed to get a sense of their experience with ClinicTracker. With their permission, we've turned some of them into case histories so prospects like you can read first-hand accounts of successful implementations. Click the images below to view a brief summary, then the Read More button to view the full Success Story.

  • Bridge Family Center

    ClinicTracker success story

    The Bridge Family Center Outpatient Psychiatric Clinic for Children of West Hartford, CT was founded in 1969 to meet the needs of the West Hartford community youth who were engaged in high-risk behavior. For their Youth & Family Services division, The Bridge needed to replace a three-year old management system because their vendor was going out of business. With just a sixty day window to go live after making their selection, they worked with the JAG team to do a complete Discovery of their daily processes, forms, and requirements. Once the deadline arrived, every part of the implementation plan was on track, on time, and fully functional.

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  • Family and Children's Society

    ClinicTracker success story

    Since 1941 the Family & Children’s Society (FACS) of Binghamton has been a leader in providing a broad range of services to families. Beginning as a family counseling service caring for residents of Broome County, New York, their programs and services have grown to include mental health, general counseling, adolescent services, sexual abuse treatment, home care, and school-based services (including after school programs). FACS implemented ClinicTracker in February of 2008. With over 60 current users, they have adopted the full complement of modules including BillingTracker, Insurance Verification, and Call Reminder Services. They also schedule and track the activities of another 45 staff members who provide in-home services.
     

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  • Oregon Community Programs

    ClinicTracker success story

    Oregon Community Programs (OCP) began searching for an EHR in 2013 because of emerging federal mandates requiring adoption of computerized records and demonstration of Meaningful Use. ClinicTracker fit the bill because it has always been geared specifically for clinics and agencies that serve patients with mental health conditions. OCP purchased ClinicTracker in July 2013 to meet the various deadlines that the government established. They have been loyal and satisfied customers ever since. This success story is based on an interview with OCP's executive director, Dr. Peter Sprengelmeyer.

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  • Family Counseling Services

    ClinicTracker success story

    FCS Clinical Director, Pat Mellberg, maintains a clear vision for the future of her clinic: top quality patient care and a highly efficient staff. Of the many challenges that confronted her in achieving those goals, few were as daunting as those posed by all the requirements for paper forms and documentation. Maintaining compliance with all the NY state regulations took too much time, effort, and paper. It also could take days to prepare reports and analyses of the clinic operation.

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  • Compass Clinical Associates

    ClinicTracker success story

    Compass Clinical Associates is a dynamic multidisciplinary team that serves the mental health needs of clients ranging in age from 4 to 90 years. In addition to sophisticated assessment, psychological testing, therapy, and medication management, they also offer specialty treatments, such as Trans Magnetic Stimulation (TMS). Their professional staff includes over 30 clinical social workers, psychologists, mental health counselors, psychiatrists, and nurse practitioners − all working together to provide the best in mental health care. Because they were frustrated with their EMR program, Compass Clinical Associates went looking for one more suited to their needs.

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  • United Health Services

    ClinicTracker success story

    Ed Rivera, Manager of Outpatient Behavioral Health Services at UHS, has been using ClinicTracker since 2005 to manage an outpatient clinic that offers individual and group psychotherapy. UHS recently upgraded their version of ClinicTracker to take advantage of the many new features and performance enhancements provided as part of the ClinicTracker support agreement.

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  • Upstate Cerebral Palsy

    ClinicTracker success story

    Clinic Director, Gordon "Gordy" Dunham, was searching for an EMR solution that would help him with all the complex issues involved in managing compliance with Medicare/Medicaid as well as the NYS Office of Mental Health requirements. That meant ensuring that treatment plans were completed on time for each of the clinics' roughly 1,700 open cases. Of critical importance was tracking that each billed appointment was matched to a signed progress note. Gordy had to protect his agency from the serious penalties that can ensue when those notes are missing. As an experienced clinic manager, he knew that his operations would be in trouble if he couldn't identify a rock solid system for maintaining regulatory compliance.

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