ClinicTracker User Notes
November 2013 - JAG Products, LLC

Did You Know...


... we've implemented a new support tool, called the Remote Diagnostic System. The RDS lets us know in real-time if your system is reporting any problems. In many instances, we can diagnose issues before you would even know they existed. It's another way to keep your system up and running flawlessly.




Training Resources


We've created many ways to help you learn about the system and troubleshoot problems that might arise. Here's a menu of our training and support tools:



What's New?

You might occasionally receive claim payments from an umbrella insurer rather than from the sub-plan you billed originally. To help reconcile these claims, we've created the new Bulk Balance Assignment Transfer form. It allows you to transfer Balance Assignments for multiple claims from one payor to another, even if the new payor had not been previously listed on the claim.


To use this new feature, go to: BillingTracker -> Claim Handling -> Bulk Balance Assignment Transfer.


Select a date range and Assigned Payor on the top of the form before pressing the Search button to display matching claims. You can then highlight the claims in the list at the top of the form (right-click to select or deselect all claims), then select the 'Payor to Transfer to' and click Transfer Balance Assignments. When finished, use the Navigation menu at the top of the form to navigate directly to the Insurance Payment form or Electronic Remittance Advice (835) form. You can also undo a balance assignment transfer by selecting the claims from the list at the bottom and clicking Revert.



» Click to View a List of Recent System Upgrades

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Frequently Asked Questions

Here are some commonly-asked questions sent to our support team recently:


» Click to View Our Full List of FAQs Related to Technical Issues

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User Suggestion of the Month

Thanks to Daniel Smith of Upstate Cerebral Palsy, the Scheduler's Event Listing (File -> View Event List) includes a column indicating if a Linked Appointment exists for a Scheduled Event. This feature will help ensure that all scheduled appointments are converted to Patient Contact records so they can be properly documented and billed.


For his excellent idea, Daniel won our User Suggestion of the Month prize.


Congratulations, Daniel. You've got a gift on the way from your fans at JAG.




» Click to Submit a Feature Suggestion

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Current Promotions

If you've been looking for ways to turbo charge your ClinicTracker experience, we have some excellent opportunities for you this month: The new 835 Electronic Remittance Advice module will eliminate errors and automatically post your payments to patient accounts when you process claims electronically. According to everything that's been written about the benefits of ERA capability, you'll recoup this expense in very little time. You will also eliminate errors, reduce staff time devoted to adjudicating claims, and improve cash flow.


You can add the new 835 Electronic Remittance Advice Module for the introductory price of $2,500. If you combine this module with any of the new optional services below, we'll even waive the normal $250 setup fee:


We'll also take $1,000 off the list price for Custom Form Builder or Report Builder if you license them along with the 835 ERA module. These tools offer you extensive control over designing forms and reports.


With these powerful tools at your disposal, you can make the most of your investment in ClinicTracker. These promotions are valid through 12/31/13. Please contact us today to learn how you can take advantage of them.


» Click to Request Additional Information

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Show Me How

Efficiency Webinar
We're holding a 30-minute live webinar on December 4th at 12:00 PM EST to explain how our new automation tools can increase revenue and improve operational efficiency. You'll learn about 835 Electronic Remittance Advice, Automated Credit Card Processing, Insurance Eligibility Verification, Call Reminder Service, and the Patient Portal. Register here for this valuable opportunity.

Surescripts White Coat

Dr.First has issued an ePrescribing Best Practices document to guide providers who prescribe electronically. We've translated those suggestions for the ClinicTracker environment in this Step-by-Step guide.


» Click to View the Online Video Library

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John "The Support Guy" Says...

When BillingTracker transitions a claim, it automatically calculates the Total Service Fee based on settings you previously configured. To help you better understand this automated process, we've created the diagram below:

Click here to see what to do if the system returns an unexpected value for the Total Service Fee.

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Industry News

A recent article about the impact of substance abuse disorder (SUD) parity laws lit up the behavioral health web sites this month. Parity in this context requires insurers to provide the same level of benefits for mental illness, serious mental illness, or substance abuse as for other physical disorders and diseases. These benefits include visit limits, deductibles, co payments, and lifetime and annual limits.


The study looked at the impact of state-level SUD parity laws on treatment rates from 2000 to 2008. The study looked at the impact of the federal Mental Health Parity and Addiction Equity Act (MHPAEA) as well as the Affordable Care Act (ACA). The study is titled, "State Parity Laws and Access to Treatment for Substance Use Disorder in the United States: Implications for Federal Parity Legislation."


The authors found that any state SUD parity law increased the treatment rate by 9 percent in all specialty SUD treatment facilities. The rate increased to 15 percent in facilities that accepted private insurance. However, the state laws only targeted employment-sponsored group health plans that were not self-insured. The federal laws will extend parity to a much broader swath of individuals, including those who live in states that do not currently have parity guarantees.


Another reason barriers to SUD treatment might fall even further is because the MHPAEA regulates not only quantitative limits (for example, annual or lifetime limits on number of visits or hospital days), but also non-qualitative activities such as utilization review. The rules the White House just released will also make it far more difficult for insurers to find ways to limit payment for services.


The upshot of these new laws? This study predicts improved access to treatment for individuals with substance abuse problems (as well as those with mental health challenges). What remains to be seen is whether the funding will be sufficient to encourage development of services to meet these increased demands.


For further information:


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