ClinicTracker User Notes
July 2013 - JAG Products, LLC

Did You Know...


That the University of Michigan's MHealthy program has adopted ClinicTracker as its EMR? This prestigious service delivery and educational system is designed to promote the health and wellness of the University of Michigan community. ClinicTracker will manage the smoking cessation and substance abuse treatment components. With the addition of this clinic, our system now manages four programs at Big Blue. We're confident that the MHealthy team will become another valuable source of innovative ideas for enhancing our software solution. Welcome aboard!




What's New?

Thanks to your feedback, we have added a host of new features to ClinicTracker:

Click here to tell us what you think of these changes or to submit a new suggestion.



» Click to View a List of Recent System Upgrades

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Frequently Asked Questions

Here are some commonly-asked questions sent to our support team recently:


» Click to View Our Full List of FAQs Related to Technical Issues

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User Suggestion of the Month

A hearty thanks to Cindy Davis from the University of Michigan Center for the Child and the Family.


Because of her suggestion, you can now save messages as drafts when you're not ready to send them. For an explanation, see the What's New section above. We've already heard from other users how much they appreciate this option.


For her excellent idea, Cindy won our User Suggestion of the Month prize. Congratulations, Cindy! You've got a gift on the way from your friends at JAG.


» Click to Submit a Feature Suggestion

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Current Promotions

Automated Call Reminder Service

On June 24th we enabled a free trial of our fully-integrated Automated Call Reminder Service on your system. It automatically places calls based on parameters you establish. For example, you can tell it to contact all clients three days prior to a scheduled appointment. The module also lets you manually place a call from the Scheduler by right-clicking an event and choosing Generate Reminder Calls. This trial offer pertains only to the manual calling feature. After 100 free calls you can contact us if you want to sign up for the service. To disable the free trial at any point, go to: Help -> About -> Admin Config -> Options -> Admin tab and uncheck Reminder Calls. If you decide to try the Automated Call Reminder Service, you should practice by telling the system to route all calls to one of your own phones. An administrator can enter a Testing Phone Number in the Reminder Call Configuration screen and set other details like the displayed caller ID and agency name. When you go live by unchecking the Testing Phone option, the system will call whatever number you have on file for the scheduled patient. See the training video for additional information:


Integrated Credit Card Processing

ClinicTracker is now integrated with TransFirst’s  payment processing solution to help you and your staff work more efficiently, accurately, and cost-effectively. Payment processing with TransFirst lets you spend your valuable time focusing on what’s most important -- your clients. Speed up check-in, reduce errors, and improve your record keeping with ClinicTracker’s integrated credit card processing.Transactions processed using a card reader also carry lower processing rates than those that are hand-entered.

ClinicTracker / TransFirst

- Click to Enlarge -

TransFirst has now extended their introductory offer of a free card reader and a Meet or Beat Promise for their processing fees. Their services will save you both time and money.


Don't forget to read our Product Brief and visit the TransFirst website.


» Click to Request Additional Information

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Show Me How

The ePrescribing training video shows you how this fully integrated modules lets you create prescriptions online -- anytime, anywhere. Watch the video to learn about all aspects of ePrescribing within ClinicTracker, including provider registration, accessing the ePrescribing Portal, synchronizing information, and receiving notifications from the pharmacy.



» Click to View the Online Video Library

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John "The Support Guy" Says...

Users often ask us how to generate a report based on ClinicTracker's bounty of information. Most of the time we point them to one of the many pre-stored reports within the system. Here are some tips for finding the right report on your own:


Can't find the report you're looking for? Ask us about the Report Builder.

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Industry News


Physicians continue to lobby for the government to modify the mandatory transition to the ICD-10 code set. At the recent annual American Medical Association (AMA) House of Delegates meeting, participants advocated for a two-year grace period on payments denied due to coding errors. Officials said the implementation of ICD-10 will create significant burdens on the practice of medicine with no direct benefit to patient care. They anticipate that the requirement will only add to administrative overhead, create unnecessary workflow disruptions, and further burden physicians at a time when they are already saddled with demands for implementation of electronic health records and other requirements. The AMA preliminary report of actions taken during the 2013 Annual Meeting states:


RESOLVED, That our American Medical Association support federal legislation to mandate a two-year "implementation" period by all payers, including CMS, if ICD-10 or ICD-11 is implemented. During this time, payers will not be allowed to deny payment based on specificity of ICD-10/11 diagnosis. However, they will be required to provide feedback for incorrect diagnosis. In addition, no payer will be allowed to ask for "takebacks" due to lack of ICD-10/11 diagnosis code specificity for the aforementioned two-year implementation period.


Notwithstanding the AMA's stance, the government is still expecting that all providers covered by HIPAA will be compliant with ICD-10 by October 1, 2014. National Coordinator for Health IT, Farzad Mostashari, has made it clear that no extension is anticipated. Despite Mostashari's comments, the AMA will continue to resist the ICD-10 code sets.


The ClinicTracker team continues to follow the developments surrounding ICD-10 regulations closely. We will make whatever changes are necessary to ensure that our customers are supported throughout the transition.




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