We're proud to announce that we can offer users of our ClinicTracker Behavioral Health EHR an opportunity to pursue online education about a range of important professional topics. Thanks to a new collaboration with the Zur Institute, our user community can access CE courses that are timely and relevant (DSM-5, ICD-10, HIPAA, Meaningful Use, and more) at a discounted price.
In December of 2014 we had the pleasure of joining Mental Health News Radio for a discussion about our Behavioral/Mental Health and Chemical Dependency EHR, ClinicTracker Connect. This interview gave us the opportunity to discuss not only the product but our company philosophy.
April 22, 2014 – Syracuse, NY – JAG Products, LLC , a leading provider of electronic health records software (EHR) to the behavioral healthcare community, today announced that it has received the Surescripts White Coat of Quality Award for 2013.
On December 4th we held a 30-minute live webinar to explain how our new automation tools can increase revenue and improve operational efficiency. Attendees learned about 835 Electronic Remittance Advice, Integrated Credit Card Processing, Insurance Eligibility Verification, Call Reminder Service, and the Patient Portal.
Click here to view the recording.
Click here to view the slides.
ClinicTracker Connect is excited to announce the BillingTracker 835 Electronic Remittance Advice (ERA) Module. The ERA (commonly referred to as the HIPAA 835 file) is the electronic equivalent of a paper Explanation of Benefits (EOB). It indicates how much the insurer paid on the claim and identifies reasons for any denial of benefits. Prior to the ERA, staff would have to spend hours going through each claim, posting payments, and reconciling any errors. Now that entire process can be automated. Billing software with ERA capability saves office staff from having to collect mail, file paper documents, manually post payments, and adjudicate claims with payers. Another advantage is that insurers pay electronic submissions more quickly.
Some insurance plans allow a certain number of visits prior to requiring a pre-authorization. To help you track this allowance, we've added a way to record an Authorization Code on an appointment without transitioning that code through to BillingTracker where they would appear on claim files. Click the new N/A checkbox above the Authorization Code field on the Insurance Authorization form to record such an authorization.
A new form that lets you review requests and responses for all patients is available at: Utilities -> Insurance Eligibility Verification Review. An existing form, accessible from the Insurance tab of the Demographics form, allows you to generate requests and view the history for a single patient.
You now have the ability to set a read/unread status for Signature Requests and Scheduler Notifications (if enabled). This feature will help you manage items that still require follow-up. You can set the read status on both the main Messaging System as well as the My Messages widget.
Now you can save messages as drafts for those times you want to store your text because you're not ready to send it. When composing a message, click the Save As Draft button, or go to: File -> Save As Draft. The message will be saved to a new Drafts folder in your Message Board.
We developed a new feature that makes it easier to work with Service Add-On codes. In essence, you can pre-store combinations of Service and Add-On codes so you don't have to enter them individually each time. For example, you might create a combination called "Psychotherapy 30 Interactive" that automatically enters the Psychotherapy Service code with two Add-On codes to reflect a session duration of 30 minutes along with Interactive Complexity. You can configure these pre-stored code combinations at: Maintenance -> Service With Add-On Codes. The next time you record an appointment, you will see a Find icon to the right of the Service drop-down that allows you to select the pre-stored combination.
Since patients may have different fee schedules for various services based on their county, we added County of Financial Responsibility to the Fee Schedule utility in BillingTracker.
We have added the ability to add Tags to your Common Phrases. Tags are simple descriptive words that make it easier to categorize and search for phrases. For example, if you have certain phrases that apply primarily to Progress Notes and others that apply primarily to Treatment Plans, you could setup 'Progress Notes' and 'Treatment Plan' as tags by entering them in the Tags textbox before pressing the Add To List button. The Search String box will now search both the Phrases and the Tags. We have also extended this search box from a textbox to a drop-down box which will enable you to scroll through the list of tags you have configured.
We added a new Global Common Phrases feature that you can configure through the Maintenance menu (search for 'Common Phrases'). This list can be populated by administrative staff and will then be available for any user to search when accessing the Common Phrases form. Two new checkboxes will allow you to search your personal list, the global list, or both.
By going to: About -> Admin Config -> eForms -> Form Group Setup, you can create groups of eForms for patients to complete. After you configure the eForm group, the system will administer those forms to patients sequentially. As a reminder, you instruct ClinicTracker to present forms by going to: Paperwork -> Utilities -> eForms.
You can now export any paperwork directly to PDF format. See the Save As PDF option in any of the Print menus. Note: This feature requires Microsoft Word version 2007 or higher.
Placing your mouse over a colored cell on the Scheduler displays the details of the availability/unavailability information (including location, event types, and unavailability reason).
The User Support Portal link in the top right corner of the Staff Dashboard leads to our new online support resources, which includes FAQs, training videos, newsletters, and the support ticketing system.
We developed an easier method for requesting new user accounts. Users hosted with JAG can now request them right from the server desktop.
Log into the JAG server and double-click the New Hosting Account Request icon. You can also visit: http://hosting.clinictracker.com/ and click the Account Creation Request link in the top bar.
ClinicTracker was awarded the contract for clinical management software at Lantern Therapeutic Services in Waldorf, Maryland.
The Patient Portal enhances the patient experience with your office because it affords your clients simple, appropriate control over their medical and billing records. Because clients can access certain details of their file online, they can notify you of any changes to their personal or billing information. They can view their schedule and confirm or cancel upcoming appointments. They can also see the balances on their account, including what they might owe. As a result, your records will be current and your missed appointment rate will improve. Better yet, you can increase your payment collections by making it easy for your patients to pay bills and print receipts online. The system will even send your office staff an email when a client has posted an online payment.
If you’re already using signature capture within ClinicTracker, you know that it enables you to collect patient and guardian/witness signatures on Treatment Plans, Appointment Records, Discharge Summaries, and other clinical documentation.
As a result of a recent update, signatures can now be captured with any input device (e.g., a touchscreen computer or a mouse) without requiring Topaz signature tablets. Topaz tablets are still a recommended option since they are rugged, secure, and easy for patients to use. However, we know they can be expensive and sometimes difficult for remote workers to travel with, so we developed this new capability based on user request.
Since it can be hard difficult to sign accurately with a mouse, we have partnered with VisTablet to offer a pen/pad device as an alternative. These devices are much lighter and less expensive than Topaz tablets, and function over a terminal server connection with no additional adapters or settings required.
For more information about how this flexible utility can benefit your practice, read our Product Brief.