Tuesday, 11 June 2013

New Online Support Resources

The User Support Portal link in the top right corner of the Staff Dashboard leads to our new online support resources, which includes FAQs, training videos, newsletters, and the support ticketing system.  

Monday, 10 June 2013

Creating a New Server Account

We developed an easier method for requesting new user accounts. Users hosted with JAG can now request them right from the server desktop.

Log into the JAG server and double-click the New Hosting Account Request icon. You can also visit: http://hosting.clinictracker.com/ and click the Account Creation Request link in the top bar.  

The Patient Portal enhances the patient experience with your office because it affords your clients simple, appropriate control over their medical and billing records. Because clients can access certain details of their file online, they can notify you of any changes to their personal or billing information. They can view their schedule and confirm or cancel upcoming appointments. They can also see the balances on their account, including what they might owe. As a result, your records will be current and your missed appointment rate will improve. Better yet, you can increase your payment collections by making it easy for your patients to pay bills and print receipts online. The system will even send your office staff an email when a client has posted an online payment.

For more information about how this flexible utility can benefit your practice, read our Product Brief or watch our Training Video.  

If you’re already using signature capture within ClinicTracker, you know that it enables you to collect patient and guardian/witness signatures on Treatment Plans, Appointment Records, Discharge Summaries, and other clinical documentation.

As a result of a recent update, signatures can now be captured with any input device (e.g., a touchscreen computer or a mouse) without requiring Topaz signature tablets. Topaz tablets are still a recommended option since they are rugged, secure, and easy for patients to use. However, we know they can be expensive and sometimes difficult for remote workers to travel with, so we developed this new capability based on user request.

Since it can be hard difficult to sign accurately with a mouse, we have partnered with VisTablet to offer a pen/pad device as an alternative. These devices are much lighter and less expensive than Topaz tablets, and function over a terminal server connection with no additional adapters or settings required.

For more information about how this flexible utility can benefit your practice, read our Product Brief.  

TransFirst’s new credit card service helps bring automation and efficiency to your payment collection process. Entering credit card information manually is now a thing of the past. When you swipe the credit card through the card reader, the card holder’s name, card number, and expiration date will automatically populate the appropriate fields. The system applies the payment amount you specified to the open items in a client’s account so you won’t have to distribute them manually. Your staff will appreciate the speed and accuracy with which they can enter patient’s credit card information. And better yet, this innovative service comes with a meet or beat promise; you will not be charged more than you are currently paying for transaction fees and in most cases less.

For more information about how this flexible utility can benefit your practice, read our Product Brief or visit the TransFirst website.  

Authenticating insurance coverage and checking eligibility are routine but tedious elements of your billing workflow. We've partnered with GatewayEDI to deliver an online verification service that automates the entire process for you. Because the system is fully integrated with the ClinicTracker Demographic form, your staff can quickly confirm the validity of a patient’s insurance while completing the intake process or prior to a scheduled appointment. You will receive an answer in just seconds. Registering for this service is simple and each transaction costs less than 10 cents.

For more information about how this flexible utility can benefit your practice, read our Product Brief.  

Our new Automated Appointment Reminder Call Service will help eliminate the burden of making appointment reminder calls and will increase your billed revenue by reducing your no show rate. Because the system is fully integrated with ClinicTracker Connect, the system's scheduler automatically generates a call list and calls are made with no additional effort on the part of your staff. Patients can confirm, cancel, or reschedule an appointment from their phone or through the web-based Patient Portal. This service makes it simple to track and fill canceled or missed appointments in real-time.

To learn about the Automated Appointment Reminder Call Service, view our Product Brief or Online Video.  

Every day ClinicTracker Connect delivers efficiency and value to your agency by providing pre-stored Mental Health and Substance Abuse paperwork templates that will handle most of your needs. But you may also want to retain some of your specialized forms in their current format. In response to this, we created a module that makes it easy to convert those paper forms to digital versions -- all on your own. The Custom Form Builder utility allows you to:

  1. Replicate any paper document in a digital format.
  2. Link any form to the patient record for instant access and data tracking.
  3. Create your own drop down lists, check boxes, list boxes, text fields, and more.
  4. Capture staff and patient signatures.
  5. Print any form you create.
  6. Enhance your ClinicTracker investment because it is easy to add forms in support of new programs and services.

Like all ClinicTracker features, the Custom Form Builder is easy to implement and simple to use. Combined with our eForms and signature capture utility, it will eliminate the daily paper chase, save you money, and put you in control of all your agency's data gathering.

To learn about the Custom Form Builder, view our Product Brief or Online Video.

JAG announced today its new partnership with DrFirst to provide comprehensive ePrescribing functionality to practices using the ClinicTracker EMR. Click here to read the press release or here to learn more about DrFirst.

Wednesday, 26 September 2012

ClinicTracker Mobile / Canvas Partnership

Click here for information on JAG's partnership with Canvas for bringing you ClinicTracker Mobile.

Wednesday, 26 September 2012

ClinicTracker Certified for ePrescribing

JAG has officially completed certification for its new integrated ePrescribing functionality. Click here to view some of the benefits of ClinicTracker ePrescribing. Interested in the Medicare incentives related to ePrescribing? Read our overview document by clicking here.


Today ClinicTracker received the official Meaningful Use certification from the Drummond Group

Click here to see our official certificate.

CMS-Required Certification Information:

This Complete EHR certification is 2011/2012 compliant and has been certified by Drummond Group Inc., an ONC-ATCB, authorized to conduct complete and modular EHR testing and certification in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services or guarantee the receipt of incentive payments.

Vendor Name: JAG Products, LLC
Date Certified: 5/24/2012
Product Version: ClinicTracker Connect 7.0
Certification ID: 05242012-1571-8
Clinical Quality Measures Tested: NQF0013, NQF0024, NQF0028, NQF0038, NQF0041, NQF0059, NQF0061, NQF0064, NQF0421
Additional Software Used: DrFirst Rcopia for ePrescribing

Click here to read the full press release.

Page 2 of 2

Related Posts

Software Advice Reviews of ClinicTracker Connect
Copyright © 2016 JAG Products, LLC

Real-time ratings of the last 100 tickets from our support portal: