Tuesday, 03 March 2015

Behavioral Health EHRs: White Glove Service Anyone?

White Glove Implementation

ClinicTracker Mental Health EHR White Glove Implementation Service

Implementing a Behavioral Health EHR is inherently frustrating because of all the challenges involved in customizing the software and training staff. At ClinicTracker, we do everything possible to minimize the hassle, drudgery, and guesswork that normally burden new EHR software users. Simply provide us with some basic information (staff names, service codes, location details, etc.) and we handle data input and system configuration. We'll take an active role configuring billing settings, submitting test claims, custom form building, custom report building, data migration, and more. We provide you with a dedicated implementation specialist to guide you through the whole process, from loading staff names and user credentials to specifying labels you want on various forms and fields.

We include these types of implementation services:

  • Discovery Session
  • Installation/Initial Configuration
  • Web-Based Training During Business Hours
  • System Configuration
  • Maintenance Menu Configuration
  • Custom Form Building
  • Custom Report Building

You also benefit from these training resources:

  • ClinicTracker eLearning Site
    • Web based courses to walk users through the system at their individual pace
    • Scheduling a Discovery and Kick-Off Call to ensure we understand your needs, identify key stakeholders, set timelines, collect claim submission information, discuss data migration, confirm any hardware orders and set the right expectations.
    • Configuring agency specific needs such as custom template headers, system labels, forms, reporting, and more.
    • Managing your Go-Live plan
  • Live Webinar Training
    • Interactive training sessions for admin and clinical users
  • ClinicTracker Connect User Support Portal
    • Support team Trouble Ticket access with fast response
    • Training Videos for staff
    • FAQ Library
    • Release notes to review for each bi-weekly update
    • User Newsletter published bi-monthly with great information, tips, announcements and more
    • Step by Step Guides
  • Dedicated Implementation Specialist
    • Coordinates a detailed project plan
    • Ensures plan is on track and resolves deviations from the schedule
    • Conducts scheduled project status meetings
    • Checks on customizations and how they are working for you
    • Involves other JAG personnel when required

For more information on our Behavioral Health EHR implementation services, please contact one of our specialists today.

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