We integrated the Unified Messaging System and the Patient Portal to create a method for clients and staff to communicate securely and efficiently.
Modern Client-Office Communication
Digital communications have slowly found their way into patient-therapist interactions, at least when it comes to managing appointment logistics and billing questions. ClinicTracker's Patient Portal, in conjunction with the internal messaging system, establish a pathway for clients and staff to interact securely over the web. The time savings for all involved are substantial.
Receive all the benefits of a fully-integrated system:
- Compose a message to a client using the same interface you use to communicate with your colleagues
- Receive messages within the unified messaging system
- Select a patient name the same way you would to record an appointment - no need to store or remember email addresses
- Choose a client and the system will automatically display any authorized representative that can receive the message
Clients receive an email letting them know they have a message on the Patient Portal. They then log in to securely view the message. They also have the option of creating new messages that either go to a particular member of the staff or a pre-configured list of staff members.