Job Openings

Join Our Team

With ClinicTracker's amazing success, our company has been growing steadily. Located in Syracuse, NY, our culture promotes collaboration, creative thinking, a tight-knit team environment, and a relaxed atmosphere. We enjoy big company results within a small company setting because we minimize bureaucracy/silos and maximize teamwork.

We are looking for bright, energetic, and resourceful people to join our lively and dedicated team. Work for us and you’ll learn, grow, and enjoy along the way.

Compensation / Benefits

  • Competitive Salary
  • 401k with Generous Company Match
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Long Term Disability
  • Life Insurance
  • Employee Assistance Program

Current Job Postings

Software Engineer

Primary Responsibilities

  • Participate in all aspects of the development process – from designing specifications to deployment
  • Create new functionality as required
  • Incorporate customer feedback and adjust software in a timely manner

Knowledge and Skill Requirements

  • Expert in Visual Basic (.NET)
  • Database design experience working with MS SQL Server in a development role
  • Basic database administration / query-tuning skills
  • Experience with Crystal Reports
  • HTML, CSS, JavaScript, and JQuery
  • Experience using web services / 3rd-Party Integrations

Training and Experience

  • Bachelor's degree or equivalent relevant work experience
  • Technical experience in a Windows environment
  • Previous software customer support experience preferred
  • Technical certifications and/or equivalent training preferred
  • Some background in EMR, behavioral healthcare, or medical billing preferred

Second-Level Support Representative / Implementation Liaison

Primary Responsibilities

  • Handle incoming support tickets
  • Coordinate and manage ticket escalations
  • Assist in the process of implementing software for new customers
  • Document each step of the implementation process
  • Review upcoming software updates to uncover bugs
  • Identify and communicate software enhancement opportunities

Knowledge and Skill Requirements

  • Exceptional analytical and problem solving skills
  • Effective interpersonal and professional communication skills both orally and in writing
  • Ability to understand and articulate technical concepts and solutions through oral and written means

Training and Experience

  • Bachelor's degree or equivalent relevant work experience
  • Technical experience in a Windows environment
  • Experience with software testing preferred
  • Previous software customer support experience preferred
  • Technical certifications and/or equivalent training preferred
  • Experience supporting enterprise software preferred
  • Some background in EMR, behavioral healthcare, or medical billing preferred

First-Level Support Representative

Primary Responsibilities

  • Provide first response to all incoming tickets and web chats
  • Supply ongoing regular updates and follow up on open/pending tickets
  • Coordinate and manage ticket escalations with other departments as necessary
  • Identify and organize tickets and tasks according to priority
  • Maintain knowledge base and support documentation

Secondary Responsibilities

  • Create and update customer reference material
  • Review upcoming software updates and provide feedback prior to release
  • Provide end user training as necessary
  • Other duties as assigned

Knowledge and Skill Requirements

  • Exceptional analytical and problem solving skills
  • Effective interpersonal and professional communication skills both orally and in writing
  • Strong time management and organizational skills
  • Ability to understand and articulate technical concepts and solutions through oral and written means

Training and Experience

  • Bachelor's degree or equivalent relevant work experience
  • Technical experience in a Windows environment
  • Previous software customer support experience preferred
  • Technical certifications and/or equivalent training preferred
  • Experience supporting enterprise software preferred
  • Some background in EMR, behavioral healthcare, or medical billing preferred

Digital Marketing Specialist

We are seeking an energetic and talented individual who will help us generate, coordinate, produce, and disseminate information about our product through social media, email, pay-per-click (Google AdWords), promotional videos, and our website. You will also support our non-digital marketing efforts by interacting with our development and sales teams.

Primary Responsibilities

  • Post articles and updates to our website
  • Generate and send email blasts
  • Manage AdWords account by keyword analysis, text/image ads, targeted campaigns, and adjustments based on analytics
  • Produce videos that demonstrate software features – for posting on YouTube and our website
  • Design product briefs for new features
  • Develop and distribute content to social media sites (Facebook/Twitter/Google+/LinkedIn)
  • Manage social media engagements from followers
  • Participate in lead nurturing and follow-up
  • Maintain customer and lead mailing lists
  • Contribute to creating and implementing marketing programs for products/services
  • Assist in market research
  • Provide input to marketing/branding efforts
  • Ensure brand messages are consistent

Knowledge and Skill Requirements

  • HTML
  • Joomla
  • AdWords
  • Constant Contact
  • InDesign
  • Camtasia
  • Hootsuite

Training and Experience

  • Bachelor's degree or equivalent relevant work experience
  • A strong background in digital marketing
  • Expirience in graphic design
  • Excellent writing skills

Software Sales Account Executive

We have had a record year for new sales of our ClinicTracker behavioral healthcare EHR and practice management software. Because we want to expand our presence in the growing behavioral healthcare marketplace, we are looking for another software salesperson located in Central New York.

ClinicTracker is regarded as one of the leading solutions in the behavioral healthcare software market. With installations around the country in numerous mental health and substance abuse agencies, we continue to deliver outstanding solutions to help our clients manage their agencies more efficiently.

Primary Responsibilities

  • Build a sales pipeline through prospecting efforts and responding to website leads
  • Deliver prospect demonstrations and presentations via phone and video conferencing
  • Develop and negotiate prospect proposals and contracts for both SaaS and Purchase pricing models
  • Communicate all activities via in-house CRM system
  • Work with the Director of Sales to develop a geographic territory

Knowledge and Skill Requirements

  • Bachelor's degree or relevant work experience
  • 2+ years direct sales experience in solution sales
  • SaaS software sales experience a plus
  • Experience with complex sales scenarios
  • Strong verbal and writing skills

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